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October 2023 by Bella Schaubroeck
Super friendly staff, they were really quick with my oil change and it’s a clean dealership.
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September 2023 by Philip Kassel
Wanted to trade in my 2015 RAM 1500.Yes has alot of miles but only offered $1500.00 they said it had a blown engine. Hummm.As it turns out just bad plug and coil.Buyers beware!!!!
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July 2023 by Matt Tringali
They were great. Ordered the part I need and fixed my jeep visor. I would highly recommend them.
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June 2023 by J Smith
Excellent dealer! Drove from Chicago got a great deal highly recommend they went out of the way to make the sale
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May 2023 by Sequoia Perez
Called to get my vehicle serviced and was told they would need 1-3 days to read the code and order a part. Takes three days to read a code?
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April 2023 by Jessica Herren
I took my vehicle in and was told I needed two new front tires and an alignment. After that was completed, my vehicle is now pulling to the right and my steering wheel is off center. Came back in to have it fixed just to be told by two different techs that the alignment is fine. I drove with a tech, pointing out the pulling and he said "cars are supposed to pull to the right". Then after another long wait, the supervisor said he's driven it all over, including the expressway, and the vehicle is fine. I left so disappointed and feeling ripped off. The staff has no empathy, they just want to go onto the next customer. How about you refund the alignment I paid for since it messed up the steering? It's unfortunate to be stuck with a lack luster service department because of my vehicle's certification from purchase. Very upset as to how they left my vehicle.*EDIT* I did speak with Butch. He was useless in solving the problem. Your tech messed up my steering and neither one say there is a problem. I should not have to pay for a service that created a problem that wasn't there before your tech touched it!
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April 2023 by Christina Nance
Always exceptional service! I take my Renegade here and they are always prompt and do a great job. Lisa at the front is very kind.
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April 2023 by Will Smith
They are the reason my wife hates her jeep. Constantly making excuses for reoccurring electrical issues that leave her stranded. This happens every 6 months since it's purchase in 2018. No excuse for this . Almost makes me want to trade in my ram for something else . That would be a travesty.
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March 2023 by Elissia Marie
By far the worst experience.I purchased my Dodge Ram from this dealership. Within 6 months I had issues with the belt and pulley. They fixed it. 1 month ago my truck just shut down while I was entering the highway, leaving me blocking traffic. Again, the belt and pulley. My truck had to be towed to the dealership. I had a rental car for over a MONTH! They kept telling us they were ordering the part.Then there wasn't anyone available to work on it. We got texts saying that the parts had been there for a while and they were told to get on it but didn't know why no one was. I called the manager but he never returned my call. Finally got a text it was fine after 33 days!!!I expected at least an apology and a washed vehicle as other dealerships AIways do.I will NEVER take my vehicle back there. EXTREMELY poor communication, service and quality.I made the decision to buy a Ram after owning Fords all my life... that mistake won't happen again!!p.o. in Howell
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February 2023 by Donna P.
I would give this zero stars if this was an option. First we bought a car from here and we were not even on the expressway ( which is right next to the dealership) and the engine light came on. I called them right away. They told me to bring it back Monday because it was the end of the day and the shop was done for the day. I took it back and they changed the O2 censor. Next day the light came back on. Took it back and they said it was the other O2 censor. While taking this back I made appointments, but they never saw you on time and twice when I went there they had excuses why they couldn't look at my car that day. Now we are on the third time I have taken the car back for the same reason again they said it was a different O2 censor and they had dripped oil on it. They changed it and off we went. About 3 weeks later engine light is back on. We took it someplace else to have it checked and it was an O2 censor. We called the dealership and they said bring it back in. At this appointment they told us there was oil dripping on the censor from the valve cover gasket that was cracked. They told us it would be covered. We'll it wasn't they charged us for it and said we bought the vehicle as is. I get it if we had driven it for a month and then something happened, but we were barley away from the dealership. Way to stand by what you sell. Anyways they said the car would be done the next day buy it wasn't. Then they said it would be done the next day which was Friday. It wasn't and they didn't even call us we had to call and get an update just before they closed. We were then told it wouldn't be done until Monday. I called the manager of this place and had to leave a message. Guess what no call back. I have called twice and my husband once and still no call back. Well we had to take the car back because there was antifreeze leaking now. When we went to pick up the car they were suppose to leave the keys in the car because we were going after work and they would be closed. We'll they didn't and luckily someone was still there, however they couldn't find our keys. Finally they found the keys and for the umpteenth time they were so sorry. Mind you we had to take this car in 7 different times in the 4.5 months we had it. We will never do business with them again.
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February 2023 by john mckenzie
We keep coming back, they keep making it easy.
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January 2023 by Dan
Worst dealer experience I’ve ever had. Came for an oil change and universal replacement. They forgot the oil change and 1 mile from the shop the drive shaft blew off on the freeway and broke the transfer case. Parts and second repair took four weeks. I come to pick it up again and they forgot the oil change again. Not confident driving it home in 20 deg temps.
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November 2022 by Janet Luedtke
I was given 100% attention from owner Judd Scott and his right hand man Nelson Cypher! They were very patient, I had time to digest everything, given a very good explanation of all the new things on the dashboard, which they sent me an email link, so this week and the next, I can watch little video clips on each part of dash, without having to get out thick books,etc.. I have been with this dealership for at 25-30 years, and live 2 1/2 hours away, but many times they have delivered the vehicle to my door, and we sign the papers there! Just a wonderful staff! Sincerely, Jan Luedtke
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September 2022 by Connie Hoag
This is the second time i have brought my vehicle in for repairs. The first time you had my car for a month. This time it has been 2 weeks and hasnt been looked at. Never have a loaner available was told this time my vehicle had too many miles to get a loaner but it will be acouple more weeks because they are behind. Last time i bring it in here and i purchased a lifetime warranty.
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September 2022 by Howard Miller
I've been there twice if not more just for questions and answers but it seems to me to even get an answer it cost money so simple is to a question like how do you put the belt on a certain vehicle, and your answer might be well we don't know we have to put it on the machine it cost you $140 something and it goes towards to be repairs if you need it, sometimes a simple answer would be nice without trying to get a dollar every time
