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December 2023 by Jonathan Lamet
Best bank I’ve ever worked with! I work for a dealership and have all my loans through them. John Stauffer is great! Always very responsive and helpful with anything I’ve asked from them.
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December 2023 by Dj McQueen
Have a payment plan through national debt,yet they insist on garnishment on top of that. I lost the ability to work full time if at all and yet even after discussing it and them saying they wouldn't here we are doing it again
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December 2023 by Cameron Hueston
Really has changed in a very sad way in the past couple years. They really don’t seem to care about the people anymore.
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October 2023 by Austin Mader
Eveyone is nice, and if you have a problem they make sure they fix it or help you thru it.
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August 2023 by James craig
Frankenmuth CU is amazing! Great services that cater to busy people including text-service for any questions!
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July 2023 by Mitch Ryan
Frankenmuth Credit Union has the potential to be great, but unfortunately, my last few experiences of the past 2 years with them has caused me to move all of my assets out of my accounts and therefore effectively close my accounts.They seem to offer some great auto loan products, but the technology that supports the website is a little too out of date for my tastes. Since my accounts were closed, I tried reopening an account online only to be met with an online error that did not provide much detail as to why it errored out.I called up Kevin my previous loan specialist this past week after I learned my accounts had been closed due to inactivity to inquire about reopening my account and exploring some financing options for my brand new Telsa that I picked up yesterday (through Tesla's own financing options since FCU never got back to me)Long story short: The representatives from FCU that I called and left voicemails to did not return my calls back. It's been 96 hours since I left those voice mails, so here I am leaving my review.
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July 2023 by Mitch Bessett
Frankenmuth Credit Union has the potential to be great, but unfortunately, my last few experiences of the past 2 years with them has caused me to move all of my assets out of my accounts and therefore effectively close my accounts.They seem to offer some great auto loan products, but the technology that supports the website is a little too out of date for my tastes. Since my accounts were closed, I tried reopening an account online only to be met with an online error that did not provide much detail as to why it errored out.I called up Kevin my previous loan specialist this past week after I learned my accounts had been closed due to inactivity to inquire about reopening my account and exploring some financing options for my brand new Telsa that I picked up yesterday (through Tesla's own financing options since FCU never got back to me)Long story short: The representatives from FCU that I called and left voicemails to did not return my calls back. It's been 96 hours since I left those voice mails, so here I am leaving my review.
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July 2023 by Brandi Berggren
I contacted customer service through the text option and my issue was immediately addressed. Great customer service! Pleasantly surprised.
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May 2023 by Justin
Charging people twenty dollars to get early deposits by one day is nuts. This is honestly a form of price gouging, so they can put that money in their payroll pockets. So many banks do it for FREE, once it's in there system it's in your account. This day and age with the economic problems you think you would be robbing people of their money.
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March 2023 by Chris Courtney
Construction loan through Frankenmuth Credit Union. The builder was able to take draws on work never completed. Have 2 contractors never paid from draws. Allowances never matched sworn statements. Called the bank many times and zero help. Putting in formal complaint with the NUCA
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March 2023 by Amanda Matzke
The absolute worst experience I've ever had with a bank. The app is from the 1990's, and not user friendly in any way. When we went in to get our accounts the person that we dealt with sat on iMessage on her pc the entire time she was taking our personal information. We sat for 2 hours in absolute silence (besides her asking for address, personal info, etc) while she messaged on the side and slowly created our account. She then told us she ran our credit pre-emptively to be "pre-approved" for loans. WHAT. We did NOT agree to that. We have had nothing but issues with the app, with trying to get ahold of anyone, and now trying to close our account. I would recommend staying very far away from this credit union.
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February 2023 by Moejoe Rider
We are all talking about the same person that is bringing Frankenmuth credit union to shame . Lara Sayan Southam . She is so unprofessional and very rude. After receiving a fraud alert I realized it was right after talking with her . She is a teller that works for Frankenmuth credit union from home . I had her checked out because I know a lot of people from Bridgeport that is very aware of what she does. She's a regular drunk that spends all her time at cass river yacht club 6154 Dixie hwy in Bridgeport everyday . She is receiving money for our personal informational. Go there any evening of the week and you'll see her drinking two shots of tequila with every beer and making deals .. unfortunately Frankenmuth credit union doesn't give drug test either. Glad I could help
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December 2022 by Chris Woizeschke
My Loan Officer Andy O. did a great job with my new vehicle loan. Very informative and prompt. Highly recommend.
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December 2022 by Drew Whaley
Jeremey is always so great to work with. I’ve been working with him on and off for a couple years. Every single time I talk to him it puts me in a better mood because he is always so kind and professional at the same time. I honestly can’t say enough good things about him and the service I’ve received from him. I wanted to take the time to shout him out because he is a fantastic employee and a great person in general. Thanks so much for always helping make my day better!
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December 2022 by Dubsinsauce1
This is by far the worst credit union I have ever used. Nothing but constant issues, scam charges, inaccurate information that cost me thousands, massive amounts of frustration, and the list goes on and on. All in less than 6 months.I couldn't even close my account without them being rude about it.
