SpeedConnect is a telecommunications provider that offers internet services primarily in small communities. Many customers have found that the service works well for their needs, providing great connectivity and reliable performance in some cases. Long-term customers appreciate the consistency and the courteous attitude of technicians who try to help resolve issues. However, the company faces significant challenges. Several reviews highlight concerns about poor communication and a lack of customer support, especially during service outages. Customers report that when service is interrupted, they often receive no warning, no calls, and no emails, leaving them to do the legwork to find out what’s happening. Technical issues sometimes take a long time to resolve, and there is little to no weekend support or discounts offered during outages. Some customers have experienced extended wait times when calling for support, making it difficult to get quick assistance. A recurring theme is the company's need for better training in human relations and business ethics. Customers feel that staff sometimes lack respect or willingness to accept responsibility, which affects overall satisfaction. Despite these problems, there have been noticeable improvements in service quality, and some customers now express satisfaction with the company’s efforts to enhance their experience. Overall, SpeedConnect offers dependable service for some, but issues with communication, support, and responsiveness suggest that the company has room to improve its customer relations and operational consistency.
Good service. When I had a problem, they came out the next day to fix it.
July 2024
I have tried to call for going on 6 months and zero response it from leaving a message and getting no response to now it just hangs up and doesn't leave a message
June 2024
The internet is kind of okay when it works. The worst part is the service desk is unresponsive. I mean completely. I haven't heard back from them for weeks or even more. Multiple emails and voicemails with zero response. Avoid if at all possible.
