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January 2024 by morgan devuono
If I could give this pharmacy zero stars I would!Absolute worst customer service at the pharmacy.Every month I have an issue with this location but tonight takes the cake. Pulled up to the drive through at 455 (they close at 5pm) with a sick child needing a script for the night for them to tell us they were closed. I noticed the gates half open on the inside so I went inside as they should have still been open for service. I got in the store at 458 for them to look at me walking up to the desk and close the gate on my face with my sick child. I tried explaining to them several times I was there before closing and they shouldn’t have an issue helping me but they continued to tell me the register was already closed (before the closing time posted). I asked several times for them to help me get the script at another location and only after basically begging for help they called the other location. I was told extremely rudely (before I started to be a little more stern ?) how it was basically my problem and how because I didn’t get there several minutes before the posted closing sign they couldn’t help me at all. As I said this was the icing on the cake as every month I have an issue with this location. We’ll be switching pharmacies and contacting corporate after the holiday. Seems they only cared about leaving to go out for NYE. It’s sad a healthcare facility could look at a family in need before closing time and act the way they did. I understand they seem short staffed but to completely seem to not care looking directly at us or wanting to help is so sad. I only caught the name of Allen as one of the employees but not the other.I also just contacted our doctor to confirm the script was sent over bc the employees told us that there wasn’t anything in the system for our child. The doctors office stated that the pharmacy physically confirmed the script at 445pm and we arrived at the drive through ten minutes later.The pharmacy “manager” Allen also black listed our entire family bc we “threatened” to call corporate on them for closing early and basically refusing to help us.
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December 2023 by Barry Stevenson
This store is my favorite, fantastic team effort and the store is always clean!
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December 2023 by Tanner Jackson
Get the same script filled here every month and they REFUSE to submit a stock carry to prevent me from missing doses of this very important medication. Called 2 hours before heading out to run errands and was told my med was being processed after waiting 3 days for it to be ordered. Show up to be told it would be another half an hour to fill this prescription I'm already a day late on taking. This is from a specialist and my appointments cannot be menuvered around to accommodate an order time as this med is very time sensative. Will be finding a new pharmacy as the rph is rude and the young man who laughed in my face tonight does NOT know how to handle patients what so ever. Do better or get out of the field. I do this for a living myself and would never treat a patient the way I was treated this evening.
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November 2023 by April Owens
Love this pharmacy! Great deals with carepass subscription!
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October 2023 by Jim Apulio
the lady in front was very rude when i askd her where the dr popper was
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August 2023 by Toddmi c
There assortment of items has gotten smaller. There is only one person in store and they never say hi. Lastly they usually only have self check hard for older people. ok for a quick stop but better choices.
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May 2023 by Katie Foster
Alan the pharmacist went out of his way, and stayed late to fill my rx for me that was transferred and marked with the wrong time. He was very polite, and did a great job.
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April 2023 by Eric Worden
Older woman at the counter refused to acknowledge me while standing in line. She was unable to give me cash back after tapping my card. Luckily they have an ATM.
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March 2023 by Teresa S.
I have been working on an issue with CVS Minute Clinic since Sept. I had 2 visits, a TB test, and a reading 3 days later. I paid $35 for the test and then my insurance did too. The TB reading was billed as an office visit and insurance denied it. It wasn't an office visit, it was part of my TB test. I bugged CVS Minute Clinic every month because they refused to correct the code. Finally, in Jan they said they'd have a code review meeting and to wait 3 to 5 days to inquire about the results. So I did on Feb 6 and was told the balance was zero and I would receive a refund check in 4 to 6 weeks. Of course, didn't get it so I called. They refuse to change the code and they're using my $35 to pay the $39 reading visit fee. I shamed them and told them that CVS rakes in billions...with a B...yearly and they're going to rip off a senior citizen who lives on a fixed income and then I wrote to HQ and said the same.I'll never set foot in a CVS again.
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June 2022 by Janece Krusiewicz
As far as your UPS shipping service goes if you're returning with Amazon they do not package anything in store for you Even though it is offered through Amazon
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January 2022 by Nændmyll Arian
They were really helpful.
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January 2022 by Shawnmarie B.
Love this place, especially Mary one of the pharmacists. She is so friendly and efficient every single time. I feel like she goes the extra mile. She is patient too. When I took my CoVid test and didn't listen to her directions exactly, she was very patient with me. I got my results within 48 hours. Wonderful, consistently good customer service. Please give Mary a raise. :-)
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January 2022 by Jessica Thomas
Andre the pharmacist was a j*** and if I could swear I would say something else. I literally came on my lunch break was told by another CVS pharmacy that they were transferring my prescription to 14 and Garfield and that it would be ready by 1:00 p.m.. I waited 45 minutes in the Drive-Thru to get to the window for them to tell me that my prescription is not ready. I explained to them that I was out my way and I came on my lunch break it was only six pills for the prescription and he act like he couldn't do it real quick. Very rude. He came to the window with so much animosity, said what he had to say shut the window and walked away. Poor customer service. There has to be a more efficient way to get customers through the drive-thru faster.
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January 2022 by Dave Ross
This is a good CVS. Fast friendly service.
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September 2021 by Margaret Topous
Around 7:45pm. No greeting. Asked a question and tried to get assistance and was ignored. Might as well be a ?in this store. Went elsewhere. Maybe this is just part of CVS Halloween theme?