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May 2023 by Salvatore C.
AVOID AT ALL COST. These people did $12,000 worth of damage to my property and have failed to take responsibility or respond to my emails. When I went into their office to speak with someone, the owner (Serg) accused me of being "hostile" (nothing could have been further from the truth) and threatens to call the cops on me instead of simply asking me to leave. Their bullying antics are deplorable. The movers (David and Leo) are liars who milked the clock to run up my bill and did more damage to my bedroom furniture in 15 minutes than I did in 15 years. They treated my cherished piano that I've had since childhood like a work bench and it sustained thousands of dollars worth of damages. They refuse to respond to my communications and promised to offer me compensation in early February, and I haven't received a penny from them, nor a response to my emails. Businesses like these that operate with no integrity should be avoided at all costs.
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March 2022 by Theresa Gehrke
Moved my parents out of their apartment and into a house. They were very professional, helpful and friendly. We liked them so much we're hiring them for our move now.We requested the same guys for our moved and maybe that was a mistake. The guy who was apparently "the leader" seemed to have an attitude and while arranging items in the truck broke quite a few things then blamed me for the way I packed them. The boxes and totes were clearly labelled as Fragile! Maybe he was just having a bad day but I'd rethink hiring them again. I wish I could remember the guy's name who did all the heavy lifting and moving items because he was awesome and a total work horse on both jobs, he deserves 5+ stars!
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November 2021 by Dorinda T.
Worst move ever. This is the second time I used EZ Moving Service. It's worth mentioning that my first move was from one townhouse to another townhouse. First time I used EZ Moving Service the move took 5 hours from start to finish and I was satisfied. The three guys on the crew were fast and efficient. They did lose one of the legs of my recliner but they were able to find it. So overall it was a positive experience. This second time the move took way too much time. This second move was from a townhouse to an apartment. The three guys on the crew went on the clock at 10:15am and didn't finish until 11pm. First move it took the crew 3 hours to pack the truck. I had donated to charity so I had less to move this second time. This second move took this crew 5 hours to pack the truck. It gets better ... after the truck was packed full I noticed my two area rugs and padding left in the corner of the garage. After I pointed out the two rugs I was told there was no more room on the truck and they would have to make an additional trip. I was charged for the additional time for the second roundtrip which amounted to $387. The crew wasted a lot of time at the drop off location waiting for the elevator instead of using the stairs. The apartment is on the second floor. A few days later I spoke with the main office and was told that there was nothing they could do because the work was already done. The representative went on to say if I had informed them the move was not going well they would have sent another team. That's one of the most ridiculous things I've ever heard. I don't believe for one moment they would have been able to replace a whole team on a Friday evening. The first move cost $900 and took five hours from start to finish. The second move with less things to move took 13 hours and cost $2,000. Make sense? Absolutely not! Clearly the crew was the reason the two moves were so extremely different. Maybe you'll get a good crew. If you like to gamble use EZ Moving Service.
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August 2021 by jacob Ducharme
Great rates and great customer service
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May 2021 by Rudolf Albrecht
I'd give zero stars if I could. Proceed with caution with this outfit. Greg was great. On time, thorough estimate. Was patient and explained the whole process. Offered great advice and tips to make our move go smoother. Then the big (huge) let down - a week before our scheduled move, they emailed (didn't call) to let me know they wouldn't be able to move us. We have to be out of our house in a week and they've put us in an impossible situation. We're telling everyone - you can't count on EZ Moving & Storage.
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January 2021 by Jack Arlan
Every aspect of a short notice Xmas Eve move with budgetary limitations - from initial contact with the office manager, Autumn, through the touch of a hands-on owner, Greg, and three movers operating like controlled wildfire – was professional, efficient, accommodating and exceptionally helpful. It was like having a championship caliber team operating solely for us.All stages of the move were fully explained; indeed, ongoing updates as to timing and space were constant. (It was a last-minute move to a storage facility, with packing ongoing and decisions as to leave/go on one trip as well as fit into a limited, finite space.) Additionally, there were dozens of pleasant surprises; one example is the way the men simply fixed a wobbly, fragile and sentimental jewelry chest. Another was one of the movers (they were Dre, Z and Jamale) offering his tool kit as one of our few unpacked tools broke while removing a flat screen TV from the wall.EZ also helped and accommodated us in two other critical ways. I am deliberately not naming them because of the unique circumstances; plus, they could not possibly do the same for everyone and remain profitable. Nonetheless, the EZ mindset in this regard epitomized the best of the Christmas spirit.The entire EZ Moving and Storage experience rates an A+++.djo
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September 2020 by ryan landis
Great people, great service. On time.
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August 2020 by Tamara Clark
Very friendly n helpful
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July 2020 by Jamie Nowak
If I was able to give a zero I would. Do not ever use this company. If you love your items in your home, don’t use this company. They stored my items and damaged them. Never gave us our damage reimbursement money back. They never return emails or phone calls. Rebecca Bonga is a person who took our money and never gave us our money back that they owed us. Shame on this family owned business. We currently have my husbands attorney writing them a letter because they must be reported to the BBB. I wish I could add pictures and emails to this to show the world that this company is awful and not trustworthy.
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March 2020 by Tia R.
Moved on Sat. March 14, 2020 Raymone and Jack were excellent. Very very respectful, didn't waste my time. I absolutely hate moving but they made this experience great. 5 years ago I used a well known company and I HATED them I ended up with a broken TV and Dinjng room table. So my hats goes off to the two guys I had this time. THANK YOU!
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February 2020 by Marjorie Bellows
fast, efficient, they did a great job!
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January 2020 by Fadi Moosa
Ray and Jack were great. Quick, friendly, and really cared for my stuff. Got everything loaded and unloaded without any damage to any of my furniture. Awesome job guys. Keep it up.
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January 2020 by Stephanie S.
My family moved from Michigan to Japan and used EZ Moving and Storage. Our move went good, they packed everything up and had our stuff in storage on time. While living in Japan my experience with EZ Moving & Storage was good. After a little over a year away, we bought a house and moved our belongings from storage into our new home. Many of our items were broken. We took pictures and submitted a claims form. After not hearing anything for a month, we contacted the 2 girls that we had previously talked to and they never returned any of our emails or our phone calls. We just moved back from Japan and we're opening boxes with more damaged goods. The movers packed my kids kindles without protecting them. The kindles are broken, our surfboard is broken, the frame that held my son's birth announcement is broken, my deep freezer is full of mold, many of our photo frames are broken, 4 of our lamps are missing pieces to put them back together, etc!!!!! Its been OVER 4 months and this company has NOT contacted us - DO NOT use this company! They do NOT care about you or your stuff!!!!!
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November 2019 by Cheryl Agosta
The movers did not complete the job. The one supervisor who helped move said he just came in from Indiana without sleep. They did work hard but did not finish the job. Said the job was larger than anticipated. I had to hire someone, pay a large amount to finish the move. The manager stated she told them to finish the job. They said they had another home to move that evening. I called the manager the next day and explained the situation. She stated she told the supervisor to finish the job. He did not. AND, they never went to the second job. I left messages for the manager who informed me she would get back with me . She never did. Do not use them. We fed them and gave large tips and this is what we received, not even a return call.
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November 2019 by
Great customer service from initial phone order/quote to guys showing up exactly on time to flawless load and unload.
