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May 2023 by Petite Smiley
Just been there. The lady was very helpful and nice.Keep up the good work ?
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March 2023 by Mary Van Damme
I got a better deal somewhere else, sorry
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November 2022 by Mike Elnazly
Fast prfaional.
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July 2022 by msshell
Something is wrong with the employees here... spend thousands to be talked about and disrespected right in front of you!!!! Find another location to rent from.
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May 2022 by Anais Ruyssen
Great welcome from Jackie. Definitely recommend it!
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February 2022 by Gary Schultz
Clean and well maintained
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June 2021 by Paul Murray
The truck was fine, the problem was the no touch pickup. The guy at the Compass Storage was rather rude and not helpful. It took over a 1/2 hour to get thru to customer service. I doubt I'll rent a Uhaul again..
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June 2021 by Octavian Musca
I hope somebody will read this review and go elsewhere to rent a truck.My story is simple: I rented a 10' truck on a Friday afternoon at 1:30 pm and returned it 2 hours later.When I got there, the lady at the desk told me to go and make the reservation online (!?). So, I went outside, sitting in my car for the next 15 minutes to figure out how to do it from an Iphone. Couldn't complete the process and went back inside where, finally, the lady did it herself.Could not have been more simpler to do it from the beginning?Anyway, when I returned the truck, the people inside just locked the door and went into the storage unit 2 minutes earlier. I waited 15 minutes and because I could not wait any longer, I put the key into the yellow box, I tried to do the return from my Iphone but it failed and I went home.I mentioned that the return was at 3:30 pm and the store hours are till 6:00pm.Next day, surprise!I got the final invoice in my inbox and I was charged a $20 convenience fee for returning the equipment "after hours"! (when it was during operation hours). What a lie!I went in person again to the store and spoke to the lady and she told me that indeed, she witnessed that I returned the truck during normal hours, but this is the U-haul policy! And she waited till next day to do the inspection so they can charge me the fee!Since than I spoke with 2 customer representatives who continued with the lies: one told me that she will send a waiver (which she didn't), the other tried to convince me that the store was closed due to Covid at the time I rented the equipment! Another lie! Like I didn't interact with nobody in the store!If these are the new U-haul policies to treat the customers, next time I'll go to another rental company!
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January 2021 by Phyllis Rush-Conway
The U-haul at 24100 Groesbeck really took care of me. Very friendly staff.
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March 2018 by Michael Thompson
Terrible service, called a day ahead of time to reserve my Uhaul, gave them my card info and reserved it for 24hrs, when I got there at noon they had given my Uhaul to someone else ruining my plans for the entire day. TERRIBLE SERCIVE!!!!
