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February 2024 by Shan Norw
If I could give the Walgreen Pharmacy at this Groesbeck at 13 mile/ Fraser. Mi no stars and the biggest negative ever I would. Apparently Walgreens are employing the absolute rudest people. Kim in the Pharmacy has no phone etiquettes. Not giving customers a chance to finish a question just cutting people off in mid sentence. Don't think it stop at this Walgreen same thing over at the Walgreen at 10 mile and Gratiot the employee didn't even have on a name tag. I spoke with the store manager Todd who apologized and told him your Frontline people are the face of your business and with an employee like the one I encountered at his 10 mile Gratiot location DEFINITELY doesn't portray a pretty picture of his store. My family and I are currently moving all of our prescriptions of the Walgreen system.Shantel
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February 2024 by Rachael Norman
Mariesha went above and beyond today to assist me in getting a hard to find prescription filled by tomorrow. Her efforts are so very much appreciated!
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January 2024 by Nikole Pearson
Always takes so long to get prescriptions. Always waiting 30 plus minutes. Absolutely ridiculous.
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December 2023 by ANGELE luokkala
Thank You, The Staff and Management at Walgreens !!Great Thinking , for the question/answer, Department follow UP and your personalized resolution!Very Happy, Thank You again . ?Merry Christmas and GOD Bless!
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December 2023 by Nicolle D.
What's the point in going to urgent care the night before when the prescriptions are still not filled 8 hours after store opens the next day. Then wait in a LONG line at pharmacy drive through to be told they're still not ready to go BACK in line which is all the way to the back of the parking lot. Or come in store to wait! I have a baby with me and I'm really sick hence drive thru and urgent care and now waiting all day for antibiotics. 25 mins later baby is screaming and I'm finally next! Let's see what happens now....
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December 2023 by Kiana Merriwether
I called them to have a script transferred from walgreens to walgreens of course cause always out of stock. so they say give them 45 mins. so I go an hour later, they can’t find me, can’t find my scripts then say who did I talk to? ugh I don’t remember nor did I think I needed to. so 10 mins later they find it & say oh we put it back cause we don’t accept your insurance. lol a phone call would have been nice I just had surgery & im walking around with no pain meds. so I called cvs transferred there & it was ready in 10 mins. needless to say walgreens sucks & they don’t answer their phones
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December 2023 by Hakim Latif
Terrible customer service at pharmacy. Very rude on phone and patient care non-existent. Worst branch I've ever dealt with as far as phone experience.
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December 2023 by Hakim L.
Spoke with a very rude woman whom had zero compassion or empathy for someone needing pain medication. How someone with that type of attitude is exposed to the public is puzzling. I hope phone calls are recorded and she's able to undergo some training on customer service or basic manners.
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December 2023 by Richard Wilson
How is running out of diabetic pen needles exceptable here? My kid was running low and they couldn't even check to see if the next closes store had some. There's a great managerial ineptitude at businesses these days and this chain needs to restructure.
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November 2023 by Crystal B
You need to stop charging to flavor a antibiotic for a infant and children. When I was kid and when my brother was kid amoxicillin was pink and taste like bubble gum. Now I'm trying to give my 5 month old this white amoxicillin that she spits out. Parents shouldn't have to struggle to give there kids medicine. It should come flavored automatically. I can see an adult paying to have there's flavored. The babies and kids though it's hard enough them being sick. An the only way to get them to take the medicine would be if it was flavored already. So that's a complete scam to charge to flavor antibiotics when you know kids need it.
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October 2023 by Alejandro Ponce
Great experience with customer service and support the atmosphere was very cool and inviting great place to shop also if you enter your phone number at the register you can get rewards and discounts
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October 2023 by Linda Stilinovich
I love my Walgreen's, cuz I know where everything is.
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September 2023 by Johnie Gilbert
The people that work here are horrible especially the big guy working photo counter today 8/26/23 around 3:30 very unprofessional and rude and the crack heads y’all be letting hang around around store is horrendous. It’s so bad that I rather drive all the way to hall road and Garfield for my Walgreens orders and medication I don’t recommend this location at all. Not even in a pinch it’s not worth the headache
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July 2023 by Jerry Young
After someone telling me he won't fill my script till the 8th and treated me like I was a drug addiction. I came back the next day and was told it could be filled on the 2nd. He listened to my problem and figured out I could get it on the 2nd. Which is what my insurance Co. said. He treated me well and understood my problem.
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June 2023 by monica montague
WHO THE HELL does this if I could do 0 stars I would I stopped going here in 2007 but I had to see the urgent care across the street during the weekend when my pharmacy was closed and prescription was sent at 1:30pm went to pharmacy and they were at lunch so I called at 210 to find status and told nothing is there called urgent care Dr gets on phone says she sent it called pharmacy back and I'm told 1 prescription will b ready at 330 and one at 4 who the hell does this fills 1 script every 30 minutes..and 1 script was 2 pills and the other was 14 pills but you can only fill 1 every 30 minutes.... STAY Away... now I see why I haven't been here and won't be back..pure lazyness..Update received a phone call from pharmacy on Monday saying your prescription is ready to pick up so I called to inquire what prescription and a nice lady said it looks duplicate from Sat so yes they received the first order from the urgent care.. the pharmacist who works on Saturday either needs to go back to school or find another profession ... Never again Walgreens