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October 2023 by Perry Auto Reviews
Amazing repairs, cars that are fully repaired quite literally dont even look like they’ve been in a crash at all. I was absolutely in awe with how clean they look. Amazing work guys!
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September 2023 by michael hart
It can be scary getting dings and dents, and even filing a claim with your policy. In this process I interviewed some who had high reviews yet said they would be accepting new jobs in December, and then they would need it for two months because it is a foreign car. This became a problem for me because it is September and the policy only covers thirty days of a rental car. This represented a potential extra $900 out of pocket. Back to the drawing board! I researched on Google and found Midstate Collision to be highly rated - as in 4.9!. I decided to make an appointment with them. I met Aubrey who made time immediately for me. There was no talk of you have to leave your car for two months. In fact, because they have empathy, are humble, approachable, credible, and appreciate the human condition, I can tell you that whatever care their factory trained and certified technicians make to bring your car back to excellence, they do this in a fiduciary capacity - they treat your car as if it was theirs and act in your best interest even more than theirs. In fact, Aubrey and her team make even more of an effort to connect with their customers with empathy, and treat their customers even better than they will treat the cars they are bringing back to life. It is if Henry Ford was speaking directly to the owners Aubrey and Mike when he said, "The most important part of my business is our people. You can have my buildings, and cars are things." When my family needs prompt and efficient repair of our car, we will select Mike and Aubrey, owners at Midstate Collision. We want to forget the impact of the collision. We will never forget the impact of the level of service recieved or the depth and scope of the purview in their tool box to make sure our expectations are exceeded. The team of professionals here, including, Bryttany, would have me walking away from the table saying their company was better than the food.
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September 2023 by Mary Hart
I am proud to have selected Midstate Collision Repair Center in Freeland for my collision repair needs. While going through this process, Aubrey has walked with me, simplifying the process, and she and her husband Mike, pass down the example of: "We may be busy, but that's not your problem!". I knew we selected the right facility when I felt welcomed and important from the first moment I met them. I am not an expert on car repair, but Midstate Collision Repair certainly is. Further, each person on their payroll takes pride in their work. Brittany also follows Aubrey's lead and these ladies would be world champion jugglers if they went to hollywood and found themselves on America's Got Talent and the like. They even brought bottled water to our dog. They literally think of everything. To me and my son, Midstate Collision Auto Repair passes the eye test. What I mean by that is that the Michigan State Police bring police cars here, because they trust their work. Enterprise rent a car brings their damaged cars here because obviously they trust their work. Aubrey and Brittany may be busy, and who knows how many jobs they have in process? What you can be certain of is that both of these ladies, Aubrey and Brittany change the lighting in the room, and no matter how many jobs are in front of you, they will go out of their way to make you as their customer feel as though you are the only customer that they have. Another thing that passes the eye test? Aubrey's husband Mike built this business from the ground up, and they are currently expanding. Again. This business gets it. This business has not arrived yet, instead they empower themselves to get better and better at exceeding your expectations each and every day. They may work in a shop, answer phones, or be near a computer, but this team of client ambassadors works from their hearts, and constantly are asking themselves, what is the next right thing to do? And then they do it. Prepare to be impressed!
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June 2023 by Jordan Hollenbaugh
My family and I have been coming here for over 15 years. They are hands down the best collision business in mid-Michigan. I’ve had nothing but great experiences with this company and the staff!! 10/10
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February 2023 by Delaney
Took my 2012 Jeep Patriot in after a minor car accident and Aubrey and the crew did such an amazing job fixing it up in an impressive amount of time. They were so forward on good communication and were extremely helpful when the insurance company wasn't. Couldn't be more satisfied with the work. Thank you very much to everyone at Midstate Collision!!(Before and After Photos included)
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January 2023 by Thressa Irish
Aubrea was phenomenal to work with, this was my first ever insurance claim and she went ABOVE and BEYOND helping explain everything to make sure I understood what was going on every step of the way. My car was in and out in a timely manner as well. I would recommend them to anyone!Service: Body & Trim
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November 2022 by Jake Portner
Took my truck to Midstate after hitting a deer in the winter of 2020. Was referred from co-worker who had a great experience and said they do great work. I’ve now returned 3 times after my original repair. Been back because of parts/plastic still broken in the front end to clear coat peeling on a fender they repainted to being given the wrong spare keys for my vehicle … they may do quality work in other areas but seem to rush vehicle’s in and out the door. I’m just hoping I won’t have to return anymore an the third time is the final time…..
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October 2022 by Shannon Marcelin
We got our suburban detailed and they did a wonderful job! It looks brand new, inside and out, and we are very happy with the result. We have also used the shop in the past for vehicle body work and we highly recommend Midstate for all your vehicle needs. Justin is excellent to work with!
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August 2022 by Noah Stabek
Sometimes you have a great experience and just cant wait to share the experience with future customers.Aubrey runs an excellent shop. The moment I walked in the door she was on the phone going to "bat" for her customer with another company. I knew at this time that this place was the shop for me. I encourage anyone in need of some work to check this shop out. I have not had anything repaired here yet and I will follow up with this review when/if I have the repairs completed.THANK YOU AUBREY AND STAFF FOR YOUR HELP TODAY. I LOOK FORWARD TO HAVING MY REPAIRS COMPLETED.
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July 2022 by Steve Nolan
This is absolutely the best body shop that I have ever taken a vehicle to for repairs and I have been to them all over the years. Aubrey is a gem. I would highly recommend to anyone and I will NEVER go anywhere else. Fantastic service. Very customer focused, friendly and professional. 15 stars.Service: Body & Trim
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June 2022 by J May
They did a great job fixing my jeep and gave me a nice loaner vehicle for the meantime. Justin and Aubrey were both very helpful and polite
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April 2022 by JChiplock
Best auto repair experience EVER!! After my previously owned but pristine condition 2018 Toyota RAV-4 was sandwiched in a 3-car collision in late December 2021, sustaining complex front and rear end damages, I was recommended by family to this shop for the best restorative service available... and they couldn't have been more spot-on! From my first contact with Aubrea and Justin, through the entire repair process (that was dragged out over 3 months because of various replacement parts being unavailable due to pandemic supply chain delays), and the final completion of the repairs, I was treated to an amazing level of customer service and technical excellence. They worked closely with both me and my auto insurance claims adjuster to reduce the timeline for the repair, while still ensuring the best possible parts were used. Aubrea stayed in regular communication with me along the way to keep me updated on the shop team's progress and worked diligently to secure both new and used parts as timely as possible, while constantly ensuring their quality. I'm extremely pleased with the end result, as my vehicle looks just as good as it did pre-accident, with all systems functioning perfectly... no small feat given the variety of electronic-based safety systems that had been damaged in the crash. Obviously, I'm hoping I don't need to seek their services again anytime soon... but if I do, I won't hesitate to engage them and will be confident in the experience and the results. THANK YOU!!Services: Body & Trim
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March 2022 by kennedy McCue
I don’t even know where to start! As soon as I walked through the door at midstate I was met by a very warm welcome from Aubrey. I told her what I was looking to get done and she said we got you covered. Being a college student they worked out the best deal and had the best customer service. My fender was repaired better then new truck came back to me cleaner then when I dropped it off even interior. Justin is such a cool guy who cares about the work midstate puts out. Mike I also a great guy talked to him while waiting on my ride. If you want quality work and someone that treats your vehicle like their own go to midstate. I’m a hard customer to please I chase perfection as I detail cars and correct paint all the time. They gave my truck back with amazing paint job looks new. Keep up the amazing work midstate staff I felt like I was treated like family. You can tell this is a true family owned company and ran super well!!Service: Body & Trim
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February 2022 by Brian Pennington Jr
Mid State is the best around. I will not take my vehicle any place else. Mike and Aubrea ensure that what leaves the shop is done right. They updated Me every step of the way, handled the process with insurance and answered Any questions I had. There is a reason their parking lot is full all of the time. You want quality work done right, go to Mid State!Services: Body & Trim
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January 2022 by Shawn schultz
Midstate Collision is awesome!! They got my car in immediately., completed the estimate and fixed the damages. Justin is very professional and kept the adjuster updated while going above and beyond to be sure we had a loaner vehicle even during the mist of Covid. I have taken my vehicles there previously and would highly recommend them. Thank you Midstate for the great service.Service: Body & Trim
