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January 2024 by Tammy Vandermeulen
I placed a large order in February 2023. Estimated completion was early May. After numerous delay, we eventually received part of the order (3 beds) in September. Workmanship was well below what was expected given the price paid. The beds squeak when you sit on them, the headboards are extremely loose and bang against the wall, and the paint job is poor. The balance of my order (dresser, chest, and 2 nightstands) have yet to be received. It will be one year next month. I have been told on numerous occasions that the order is in progress. Obviously, the owners of this business have no qualms about directly lying to their customers regarding completion dates. I have asked for my deposit back on the remaining part of the order several times and I am completely ignored. No response. No attempt to rectify the situation. Nothing whatsoever. I would definitely recommend not doing business with this company. My only choice left is to file in small claims court. Which is a ridiculous waste of resources.Response: We have contacted you numerous times and either are ignored or told the order is in process. Obviously, you are deliberately making false statements. How can an order be in process for nearly a year? Of course you have a policy of not refunding deposits. You have had our money for nearly one year. What about a policy for completing the order timely? Just give us our deposit back. That would be the honest and right thing to do. Nobody deserves to be treated this way.
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January 2024 by Ashlyn R
LOVE this place. Great prices and the builder is very talented! You will not be disappointed! I ordered a complete bedroom set from NRDFC and still love it 2 years later as much as I did when i bought it!
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October 2023 by James Matheny
My wife and I have had a awesome experience with this company, we changed our minds a few times and they were very accommodating, I see ppl have been saying not what I ordered, I have no idea how that could be they took every idea we had and revamped it. It is a shame for ppl to bash, they will make it the way u want. U come in with a nasty attitude, if it's not perfect, then I wouldn't fix it either! But from my standpoint I highly recommend, This is a two person operation, u want cheap and fast, go to Walmart! And for the record, white is a difficult color for real wood to absorb, and wood has flaws ppl, not press wood. its hand crafted, have u ever seen a perfect tree! If u don't want flaws, and rustic, go elsewhere
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October 2023 by Ann Millett
Placed a order for a dresser in April. NRDFC said could have it done the end of August, paid half down. I called middle of August to see if they were on schedule. I was told yes be done in 2 weeks. Perfect! Middle of September still no dresser I called them. Yep running behind they need 2 more weeks. They finally called us Sept. 29th and said it will be done in a week. Wrong again! After getting very upset with their poor communication skills. We finally received the dresser on Oct 13. Not the design we ordered and only had one coat of paint. So we had to repaint the dresser. So you couldn't see the wood through the paint. And paid full price. Just wanted to be done with them!
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October 2023 by Jessica Veenstra
We ordered a table in May, paid for half, they said it would be done the end of August. We contacted them the first of September, they were running behind, we contacted them the first of October and they said they just started it. We went to pick it up and it was NOTHING like what we ordered. After talking and hearing them lie several times, we asked for our money back and they refused. HORRIBLE communication and HORRIBLE customer service!Update: they refund part of our money back. Then sold the table for less. Such bad business, making people beg for what they want. So sad!
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October 2023 by Dawn Matheny
I absolutely love this company, everthing is hand made, they spend countless hours trying to make every piece absolutely perfect for their customers, as a two person team they work. Very very hard to keep production moving, and to meet the customers wishes.times.
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October 2023 by deserai reichard
Absolutely Amazing craftmanship. The builder is amazing at making your vision a reality.
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April 2022 by Kevin Nummerdor
Great work and customer service.
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February 2022 by Sarah Haven
They made me 3 beautiful custom kitchen cabinets and each one exceeding my expectations! I’d highly recommend them to anyone.
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January 2022 by Karla Winter
Cute place with reasonable prices and friendly staff.
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October 2021 by Deserai R.
Beautiful furniture at amazing prices. Love that I can customize every aspect of my piece, something big box stores will never offer. I chose my own paint color as well as stain color and finish! LOVE LOVE LOVE THIS STORE!
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October 2021 by Deanna Dickinson
I asked them to make me a cool looking Night Light Display for my Booth when I attend Festivals or shows and they did a amazing job looks awesome I have no problem now with people not being able to tell what my items are.
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September 2021 by Phyllis Williams
I contacted NRD last month to custom make a coffee hutch. I went in, we discussed my vision, the dimensions, accessories and color before I placed my order. The final product exceeded my expectations! Not only did it come in on budget but also was finished 2 weeks ahead of schedule. Communication was fantastic and I even got updates as the project progressed. The color I had picked turned out to be the wrong choice in reality, and rather than proceeding I was consulted because they remembered my vision for the color from our discussion when I ordered. They were quick to respond to my questions, helped me create a piece that fit me and my needs (think little person challenges), while offering their expert advice. I cannot say enough good things! Not only did I get an heirloom piece, solid and sturdy, but I got it at a price I would have paid for a lower quality piece online including shipping. I asked for a drawer to put my junk in, and they did me one better by dividing the drawer in thirds so my stuff will organize better. I love this hutch! Thank you so much Northern Rustic Designs! ❤P.S. the design behind is actually my window curtain.
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July 2021 by Cindy Allen Droog
Our new kitchen shelf is of incredible quality, is beautiful and perfect for the space. We will definitely be back to order more pieces - they are made with love!
