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February 2024 by Monica Platt
Employees are friendly and very helpful. Machines are clean. Also they are cheaper than KT laundry in Newaygo.
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February 2024 by Kristi Cook
Haven't been there in awhile bcuz of how dirty it was. Went in today and I'm so happy with the improvement All the washers and tables were clean! Dryers 3 and 4 don't dry clothes but other than that I was impressed and will be back! Employees were super friendly too.
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February 2024 by Michelle Williams
I was not going to speak my mind on here but I was in doing laundry when the lady who posted on here about the suit was in. First off let me correct that the Women who work there are very friendly, and curtious to customers. This lady came in half a hour early and was mad because her stuff wasn't ready when she expected it to be. Right away she had a attitude with the woman helping her, treating them as if they are less than she is. Her stuff wasn't put up yet and I heard them tell her nicely that it isn't done. Then trying to explain that it isn't lost it is in one of the stages of being cleaned....yes they didn't know exactly what stage. Do you really expect them to know when they put stuff in different stages who it belongs to when they aren't even done with it? Well then I goes on a rant about how it's a 3000 dollar suit and that they are idiots for loosing a 3000 dollar suit. Kim goes on to try to reassure her that it wasn't lost and that she has to see what stage of cleaning it is in. The other 2 Women going about there business trying to help and do there job. This lady starts in on them about mistreating her and one of the lady's looked at her and said how am I being rude and giving you a attitude I haven't even spoke to you. The lady keeps going about how they are doing this and that and flat out treating them like garbage telling them they are going to pay and all over it not being done when she wanted it. She came in in a huff because she thinks she is top tier, well instead of blaming the people who are doing a service for you maybe blame yourself for how you treated them. I have never had a issue with the employees or manager here. They tend to go above an beyond for customers. I was completely appauld by the behavior this lady displayed and she should be ashamed of herself. If I were her I would be embarrassed she definitely owes an sincere apology. I give those women major credit and praise because I don't know how they do it everyday busting there butts for ungrateful rude and arrogant people. Hope your 3000 dollar suit was worth treating people like trash, because you were in a hurry and didn't wanna wait 5 mins. Signed the old lady who loves doing laundry every week at tubbergen.
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February 2024 by Anthony Cardosa
I sent someone in to drop of a suit to be dry cleaned. She was told it would be ready by 4 on Friday. She did show up earlier than scheduled (3:45), only to find they couldn't find the suit. The staff was rude and short with her treated her as if she had done something wrong. It's easy to see by the other reviews as of late. Pay attention to the last year. This establishment is not for the professional person. I would avoid this place at all cost. I promise you won't be missing much if you do.
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February 2024 by April Wallace
Brought a suit into be dry cleaned and went to pick it up and the teenager at the register started off being rude, then 3 people, including owner is looking for the suit. I asked if there was a problem and they said they can’t find it. After locating it she brought the pants out and they had fuzz particles on them. I asked why do they look dirty? The owner told me it was in a dryer with something that had fuzz on it and it’s called a lot roller to take it off. She was not polite at all. Then told me it would be 20 minutes. Both young girls in there were rude along with the owner. Tried to support local businesses but this is one place I will not be back too. Never have I seen a dry cleaners handle customers suits and articles of clothing in such a poor manor either. Took video of the suit before I left then the young girl asked if she could get photos. I politely told her no it looks fine but they should really handle customers property in a better way.
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September 2023 by John R. Karrip Jr.
aprox 1 week ago i contacted the store for new sleeve snaps and cleaning of my custom leather jacket! And other items to be dry cleaned!I was told she will be back next week ok no prob!so i call tdy, yes she is back, but she was only here 5 min, i asked whats her scedule, the gal says she does not have her scedule and has no clue as to setting any time seeing her for an estimate.I was told to come in at 7:30am to see the manager!lol ! wow, i just said thats ok! obviously I have no choice but to go elsewhere, they dont want my business with very poor service like this! i can just imagine the poor quality job as well!fyi the work i needed done on my leather and the dry cleaning are for the Marine Corps ball nov 11 2023, shorline inn muskegon!Could have been good word of mouth for this company! oh well!
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September 2023 by Angela
Wash machines are kind of dirty and dryers don't dry very well.
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September 2023 by Quinn Thomas
Unfortunately today one my washed loads came out of the wash with silicone like confetti substance all over the clothes.I brought it to the employees attention and instead of offering me 2.50 to rewash the load (and maybe a professional apology) she immediately became defensive and quite rude. "That wasn't in the washer, that had to come from your laundry. " she kept repeating.I was shocked at how unprofessionally she was talking to; me telling me to "drop my attitude" and how I was "lucky she was allowing me to rewash the load".A few minutes later, as I was taking to my husband, she yelled "you better stop with the attitude" from the other side of the laundrymat.I'm shocked, appalled and will NEVER come back. I will be giving my business to Robert at Fremont laundry, as I never had such an experience in my life.Kim Lynch, you should know this employee is costing you business. I will share this experience with members of our community in Fremont.
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September 2023 by Sierra Armstrong
Horrible service. Took linens for my wedding I bought brand new there and was told to come back the following Saturday, they weren’t ready had to wait till the Tuesday of my wedding before they were done. They didn’t j kw where they were. No organization. Not professional. If I could give zero stars I would.
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July 2023 by desirae sanborn
Very helpful and kind staff but they’re not true to their hours. They claim they close at 9 PM. I’m currently sitting outside at 8:47pm and they’re closed and the lady knew I was going to be back after visiting a family member in the hospital to get my stuff out of the dryer not happy at all!!!
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June 2023 by Sean Howard
Everything looks good! Shirts weren’t folded as I asked but the cleaning was ready on time. Looking forward to the next trip.
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June 2023 by Haleigh Brooks
I love the environment and enjoy helping out the community great prices, free coffee area, fast dry and wash times!
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March 2023 by Heather Miller
Washers, floors, bathroom were dirty. The staff was rude when asked questions. Seen cockroaches around the was tub. Would not recommend this place at all. Very disappointed.
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March 2023 by Alida Taylor
Dirty place. Washers look like there never wiped out during the day. Rude workers.
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February 2023 by Amber Whitmire
Took a jacket to be cleaned, they had it for about 2 weeks and still had not gotten to it to clean it. We took it back and will go elsewhere.
