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February 2024 by Desirae Balcom93
Had an horrible experience with them. Told me all I had to do was drop off my tax paperwork and the $45 fee well I did that(person I talked to is also “family”) started off good and told me they were all done and would message me back about the numbers, we’ll after that I would go days without a reply and then I finally just gave up and asked for my stuff back and when I told her I could come get it the only thing I was told is a time she would be home and I messaged around that time to make sure was home and never got a response then tried charging me another $45 fee
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March 2023 by Google user
*** This review is from my personal experience and therefore is protected*** I was hoping I found a new tax prep service but it seems not, I was quite disappointed in the lack of communication and use of unsecured email for very sensitive documents. ? I called and left messages and sent multiple emails which were never returned. I am also disappointed in there use of Gmail for business purposes, it is not safe to send sensitive documents via Gmail, they should be using an encrypted document registry. The lady on the phone was helpful and seemed generally friendly but that does not make up for the above issues.
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February 2023 by Andrew Alkema
*** This review is from my personal experience and therefore is protected***I was hoping I found a new tax prep service but it seems not, I was quite disappointed in the lack of communication and use of unsecured email for very sensitive documents. ?I called and left messages and sent multiple emails which were never returned. I am also disappointed in there use of Gmail for business purposes, it is not safe to send sensitive documents via Gmail, they should be using an encrypted document registry.The lady on the phone was helpful and seemed generally friendly but that does not make up for the above issues.
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June 2022 by Jana Silvis
They are just amazing!!!! Very professional answered all questions I had. They answer so anyone can understand. Not like the IRS. Thier prices are great !! Would highly recommend them to everyone I Know.!! Very knowledgeable company . Will use this company again.
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June 2019 by xander bond
Excellent job, great price & very friendly and easy to talk to
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May 2019 by Laura Leigh
heide is awesome. just wish her or Michelle would return phone calls. weve called like 5x and no return call back.
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April 2019 by Kathy Best
Super people to work with. I just love
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February 2019 by Michelle Rider
Such nice people and very informative
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March 2018 by Cindy Taylor
Heidi is always on top of knowing the laws and helping us to get the best tax rate possible. She is able to answer any questions we may have about taxes and such. Thanks Heidi for being our tax preparer for the last few years.
