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January 2024 by Kenn Hildebrand
Joe K's complaint is typical of Excel's attitude and response if money is tight and bills can't be paid in full and on time, or if there isn't enough money to pay for at least 200 gals of propane. Other dealers will work with you to make certain you have heat, and are able to make payments on outstanding invoices. Not Excel. They are a supplier to the young and wealthy, not the elderly on fixed incomes. Watch out for their late charges, which are abusive.
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January 2024 by Nathan Mast
I can’t say enough nice things about Excel.I put myself in a pickle this winter. One phone call to Excel later, and my problems were solved. They showed up within 24 hours of my phone call.When they came to install the propane tank, Blake was friendly, knowledgeable, and professional. He did an excellent job.I feel like I’m in good hands.
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January 2024 by Jeff Melson
Good experience with everybody. I've talked to so far.
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January 2024 by Joyce MacDonald
We just switched to Excel propane. They are amazing people to work with. I highly recommend!!
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November 2023 by Everett Blackmore
My grandpa passed and when I tried to take over the bill I was told that their is no payment plan or anything available. I couldn't afford the 850$ dollar bill and they told me their is nothing they could do to help. Kinda rude when I tried to work with them. Ended up having to sell my stuff and buy a wood stove just so me and my son weren't in the cold.
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November 2023 by Pamela Roe-Vanderberg
Andrew was excellent and very friendly. Work was completed admirably and efficiently.This review is for the PawPaw office, but there was no link to click on!!
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October 2023 by Renee Miles
Love, love working with this company for our fuel needs. They have amazing customer service, always kind always knowledgeable always patient. Janine is amazing in the fruitport office so impressive thank you so much Excel. You do great work, we are grateful for the consistency of your organization, and the professionalism of your staff.
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April 2023 by Sue Pouch
Ryan was great!! He was very thorough with his work and explanations. Ryan was polite and professional. I would definitely recommend Excel Propane to family and friends!!!!!
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March 2023 by Joe K
My elderly parents had Excel and they oversized the tank for their home, as they have a heat pump. When they didn't use enough propane they wanted to charge a tank rental fee that my parents couldn't pay, they kept sending a bill then added an extra charge for late fees. My parents asked for a smaller tank and to be put on a payment plan, they told them the payment plans don't start till May and they would have to pay up front for a smaller tank, again my parents couldn't afford that (hence asking for a payment plan) so they came and took the tank leaving my elderly parents without a way to cook food or heat their home below freezing, I just hope the freezing temps are over, their heat pump doesn't work below freezing where the PROPANE DOES!! Shame on you, so much for "family".
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March 2023 by Joshua aungst
First time propane user. Excel tank was already on the property so I called them first. Tank only had 10% and with it being winter, they scheduled right away as a new customer. Pretty impressive. Stacy in the office was a big help explaining everything & Tim J gave me my first full up today. He was very personable and professional. Outstanding service all around! I've got no intention of changing propane providers.
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March 2023 by Michael Hitsman
New to propane. Office personnel were friendly and helpful when signing up for service. At time of tank delivery, employees were respectful and curtious. They made sure to answer any further questions we had. Happy we made the switch.
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February 2023 by John p
Excel is a great company. Always fill within a day or two from the day I call for a refill . Always polite and Courteous. Best price around. Thank you
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February 2023 by Jared Gunhus
Very happy with the team here at the Fruitport location. I had an emergency situation with another company who wouldn’t come refill my tank. I was able to have a new tank installed the day I called in! Big shout out to the lady who helped me set up the appointment and the gentleman who installed. Very pleased all around!
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February 2023 by Steve Freeland
Excel has been awesome!Jenene in the office was very helpful and pleasant to work with to get everything set up. It was nice working with a small company.Blake did a great job installing the tank as well!Very satisfied overall!!
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January 2023 by Eric Wheeler
Best prices around. They came out when they said they would to deliver tank. The tanker truck to top off the tank was there before tank was even set. Fast service, friendly employees.
