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August 2024 by Elizabeth Starkey
Krystal was very friendly, informative, and quick.
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August 2024 by Denyne Roberts
I was sent a letter that gave me a 8 or 9 digit number as a pass code. I arrived at the storage place at 10 pm and could not get in after driving 400 miles. I was tiered and angry. I spent 15 minutes trying to call and get a correct code to get in.
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July 2024 by Hannah Olthof
They keep raising the rental prices. Started at $45 per month and only a few months later it’s now $68 per month. Wack. They also charged me for two units and didn’t refund the “security” payment. Again, wack. I will be finding a new unit.
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June 2024 by Ryan Parrish
Prestige storage management called and explained the situation and gave us a full refund and apologized. Appreciate that management is attentive to the situation and trying to train their staff. Appreciate the managements for taking their time.
RV burnt down near our boat no communication from the storage unit about the situation. Our boat was broken into and
the staff did not care. We asked for a negotiation on a late fee because our card was hacked and had to be replaced and the staff was argumentative. Storage company is clueless about what is actually in there lot. They thought my boat was still in there lot despite moving it out 2 months ago and giving them the details about the boat.
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May 2024 by Nikki Vandop
Qianna is absolutely a doll and so helpful and sweet , helped me with all my needs for a transition…
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May 2024 by Alan Bard
On the occasional times I needed to contact Prestige, everything was handled professionally and timely. I highly recommend them
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April 2024 by Michael Morton
Website is very unfriendly, but the folks in the office were extremely helpful. I wish the office address were on the website. Service would be much better. Also, signage would help to find the office and storage sites; this is poor. Again, the employees saved the day once I found them. Web site needs to be at the level that these employees are at, then this would be an awesome business.
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April 2024 by kevin schultz
I would advise anyone to try to find another storage facility. On January 5th I met with the property manager as my door was held together by rivets. Upon opening it one time some of those rivets came loose and the panel hanging by those rivets disconnected. I called the storage unit and told them about my issue. The property manager met me out at my unit. He acknowledged that my door was the only one like this in the entire complex and he would get a new one installed right away. 4 months later and 10 to 15 follow up calls along the way my stuff remains in the unit and I still have my broken door. When you call everything seems great. The ladies are great talk nice to you and tell you it will be taken care of. Don't listen they seem to be part of the issue just as much. No call back no communication. All I needed was a call saying ETA on your door is this, we will credit you for your time while you can't access your unit (upon complaining one of my months was credited while I could not access my unit) or maybe we have an available unit two spots down if you like you can move into that one. Nope nothing like that. Only thing offered was I could move out and the property manager could meet me there but since my door does not go up and down at all I would need to empty the entire unit in ine trip to keep it secure. Very very unprofessional. They blame their corporate higher ups for not being able to get this done stating one week they were out of country on a trip so they could not get the ok for the door. This was mid February. March 30th still no call back. I have stored my stuff in 2 different locations owned by this company. My first unit wasn't originally owned by them and as soon as prestige purchased it. It was nothing but down hill. There is another storage unit facility next to this one that is still owned locally. I advise going to this one or another close by do not use prestige storage.
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March 2024 by Cynthia S. Bankhead II
Quianna returned my call right away, answered all of my questions and put my mind at ease for the date I requested . Prestige Storage the best storage facility ever..
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February 2024 by Matt Sutton
Randy is an awesome person I have never had a problem with him any questions I have he has the right answers.
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February 2024 by Shawna Sarazen
Randy is an amazing person he helps us with every need we ask him.
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February 2024 by Josie Di Cesare
I did not get my question answered, and Randy is awful to deal with.
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August 2023 by Libby Tokarski
Used their rent but my storage unit ended up with roaches when I went to move out. They clearly don’t do any pest control outside of the units.
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January 2023 by Thomas Pryer
Was happy with the rental process. But I had my TV stolen from my unit at this location.
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August 2022 by Richard Madsen
I found the Storage group to be helpful and very convenient to deal with.
