Classic Saddlery Ltd. is a well-regarded business known for its expertise in saddles and horse equipment. Customers frequently praise the knowledgeable and honest staff, particularly highlighting the owner’s extensive experience and dedication. Many reviews mention the personalized service, with staff taking the time to educate customers about proper saddle fit and balance, often going above and beyond by following up with additional advice and photos to ensure the best fit for horses and riders. The shop offers a variety of products, including saddles, reins, and repair services, with quick shipping and exchanges available, making it convenient for clients in need of immediate solutions. Customers appreciate the quality of the products, noting that reins and other leather goods are durable, smell good, and meet their expectations for quality. The business's responsiveness and willingness to help with measurements and fit issues are frequently highlighted as reasons customers return. However, some reviews mention a less positive experience, citing unfriendliness and outdated knowledge from staff, which contrasts with the overall positive feedback. Despite this, many clients feel confident in the expertise and care provided, especially when seeking saddle repairs or advice. Overall, Classic Saddlery Ltd. is seen as a reliable source for horse and saddle needs, with a strong reputation for knowledgeable service, quality products, and commitment to customer satisfaction.
Very helpful and reasonably priced for saddle reflocking and repair. Knowledgeable. Worth the trip!
November 2023
I found the owner very helpful as I had to return a pair of boots and she helped me find a good fit.
January 2023
Linda is rude. Beware. I only go when in a pinch. But even if you ignore her less than pleasant vibe, her education is 50 plus years ago. She is not current on new products & practices that science supports.
