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January 2024 by Sam Reseburg
They charged $750 for a two hr job. Would avoid at all costs!
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January 2024 by Andy Newland
While traveling North on I75 the wheel bearing on my truck went out. I was able to limp the truck to their shop where they pushed what they were working on out of the way to get me back on the road as soon as possible. I hope I never break down on the highway again, but if I do, I hope it's in the Gaylord area!
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November 2023 by Ryan Anderson
Never stepped foot inside but Jody made me feel at home over the phone when my bus broke down during a rental experience. Norm didn't over charge me for his quick diagnosis and they gave me reasonable towing over a hundred miles away.
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November 2023 by Elizabeth Lams
We were stranded on the side of 75 in a rental RV freezing for 4hours and the moment the owners wife found out she personally took us (and our two dogs) to our hotel and made sure we were safe and warm. Truly people who care!! Good people are hard to come by these days, but they exist at N & J!!!!
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September 2023 by Danielle VanDee
Such amazing and kind hearted people. Had bad tires and got us in and out so quickly. They're definitely for the people.
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September 2023 by Aaron Simpson
Had a leaf spring snap coming over the Mac bridge in our camper, was able to limp to a campground and called around to several places. The local RV dealer does not work on suspension and several other places didn’t want to mess with it. Called N and J at the recommendation of another garage. N and J came right out and fixed our spring. DJ was awesome and had us up and going in about an hour. Price was fair as well!!
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August 2023 by Caly Czarnecki
What a great experience with N&J! We were in UP on a business trip in our diesel pusher (we live in Kentucky). Had a bunch of dash lights come on telling us we needed to do a parked Regen and the motor would shut down. Our motorhome wasn't budging until we had it done. Called N&J and Jody was extremely helpful and knowledgeable. They were able to get someone out to us in the morning (as it was already close to 8:30pm). The service tech, Norm (the owner of the company) arrived early and started the Regen. About an hour and a half later, we were on the road. The service call pricing was extremely reasonable and our total bill came back less than quoted. Norm gave us a lot of great tips on maintaining the RV properly and even pointed out that we needed a front tire alignment. We are grateful and thankful for organizations like N&J that go above and beyond to get the job done. Thank you for getting us back on the road!
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August 2023 by Ceirighen Gill
Awesome dudes. Came and made an easy 2 second fix and didn’t even charge me! My husband and I are super broke so this is appreciated more than they know.
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July 2023 by mark hodder
N & J certainly saw easy pickings Sunday 09 July. They charged me over $1,100.00 for "repairs" to my truck which lasted 40 miles. Their "professional" mechanic named Jackson got $800.00 from me Sunday then a second mechanic named DJ completed the fleecing with an additional $375.00 Monday. They saw an out of town vacationer and ripped me off worse than a card hustler. Sleep well N & J.
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July 2023 by Mark H.
Long story short 2 different "mechanics named Jackson and DJ managed to bill me out of $1,100.00 because they saw my out of town license plate. They had a combined 3 different diagnoses, first a mass air flow sensor, then an EGR valve then an exhaust filter. The problem actually was a faulty altinator. Thank God the dealership in my town has real professionals. They drove 152 miles to get my truck, took it to their dealership, fixed it correctly and brought it back in 2 days for $300.00 less than I paid the ripoff artists. Great way to make a living if you can sleep at night.
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June 2023 by Anthony Anderson
Great family owned business awesome people to work with and great prices highly recommend for any kind of repairs
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June 2023 by Angela R.
This is an addendum to my earlier review. After my truck left the shop , it broke down 30 miles away. Same problem as i took it to N&J for the first time. They also did not clear the codes after their supposed repairs and sent the truck into derate.There was no fuel in water separator. They charge me in a starter , 10 hours labor and 953 for the new starter itself - over 4200 in all so they would release the truck from being hostages. They left the old starter with my driver.Kenworth put it in after they fixed the real problem. It started just fine. The real problem was a fuel filter and o ring, which they did not catch. They charged me 4200 for nothing. The starter was not the problem. Tried to call today , they aren't even answering calls. If you have a semi - I would advise to stay away. My truck is up and running now that Kenworth fixed it. Also sent a BBB complaint which they have not responded to. Will upload all of my documentation there.
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March 2023 by Yevgeniy Karpinchik
Estimate was 800/900$, turned out to be 1300$. Wasn’t informed about service call fee and mileage pricing. Mechanic did a good job though. Thats why I ask all this questions over the phone to make sure I pay reasonable price for the service I need. Extra 400$ is a price of a tire I could have gotten.
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January 2023 by Robert Murphy
Called at 9pm and tried to get a tow with my family (fiancé and 10 month old son) and they said it was in the middle of the night and wanted to wait till morning.. 24 hours? Not really, sounds like when it’s convenient for them. Thanks a lot for having my family freeze because you didn’t want to do your job.
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October 2022 by Michael Hannaman
Really awesome experience with these guys. We had our F350 break down while pulling our camper down the highway in northern Michigan. They were able to run a quick diagnostic, realize it wasn’t something they could fix on the side of the road, then tow both our truck and camper 3 1/2 hours down to Grand Rapids. Super easy to work with, very kind, reasonably priced, and helped us work our way out of a very difficult situation on our vacation. Highly recommend if you find yourself stuck on the roadside out their way!Services: Long distance hauling
