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October 2023 by Angeline Juan
I’m disappointed, as this is the first time I’ve had a less than stellar time at this store location. My husband and I have been coming here for a few years to pick up our pet supplies, and the workers have always been helpful.Today, though, I witnessed the employees answer a question… pretty badly. A customer asked if one of the products they were getting was made in China, and the employee responded with, “No, they don’t speak Chinese there.” (The employee had looked over the origin of the product in-question and had formulated her answer that way.)In a time where not so long ago there was an uptick of Asian hate due to misinformation and the pandemic lockdown, the employee’s response is a VERY poorly delivered—and racially charged—joke at best. It has left a pretty bitter taste in my mouth and has made my husband and I strongly reconsider shopping here in the future.
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September 2023 by Erin Wiseman-Parkin
Pet friendly. Workers are kind and attentive. Very helpful.Just a reminder for visitors: ALWAYS ask for permission to touch someone else's animal. Parents -- please teach this to your children for their own safety AND for that of the animal you do not know.While we were there, we witnessed several children harassing people's pets while the parents absolutely did not care, even when asked to have their kids stop touching a pet.Don't be those people! This is a great store with great employees and nice products. Be nice!
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September 2023 by Juanita Hall
They have great customer service. It's a local business and I would like to support them as much as possible.Very friendly people there.
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August 2023 by Cassandra Vanwyk
I took my dog there to get a bath and both rooms were not clean and had dog hair all over them from the previous person washing their dog. There were no towels we had to go ask for one and we're only allowed one towel and when you have a 70 lb dog one towels not really enough. I asked to use the scale and they said the scale is broken.
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August 2023 by Samantha Kelley
The staff is always friendly and upbeat. We loved coming in to see the kitties up for adoption. My dog certainly loves the cookies we bring her! Wee have adopted a dog and cat from here and adore them both :)
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August 2023 by Maris Tippett
Staff is friendly, however, we were just there on friday about 3:45pm and every animals cage was filthy not to mention the floor surrounding the cages was also covered in p**** The scale has also been broken for months. I asked staff about it and it seems that it will not be fixed or replaced.
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July 2023 by Beth Kaashoek
Love the bathing stations!!!! Cali enjoys seeing all the animals. They also have a great return policy for payment cky pets
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June 2023 by Mike Brandes
Took our dog there for a doggie self serve bath. Very friendly people, and one of the best stocked dog baths Ive seen! Personal rooms, faucets with WARM water, plenty of shampoos and extras...even dog breath spray! Recommended!!
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June 2023 by Connie Lawrence
I have found the staff to be extremely customer oriented. They really love their animals here!
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May 2023 by Sean Brower
Best place to get your dog washed. Self-Serve washing stations with everything you need. Couldn't be better.
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May 2023 by shanna jablonski
First time visiting, we were nearby and needed to bring home a birthday treat for our dog. Saw the unbelievable amount of different doggy "cookies" in the Google reviews and decided to stop. Very happy we did! Biggest selection I've ever seen at a pet store. My girls were in love with the "store" cat named Jewels. Next time we're in the area and are in need of something for our four legged friend, we will for sure stop in!
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May 2023 by Erika B
Great store! The employees really care and take time to help you. All the ladies that work there are wonderful!
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March 2023 by beep beep
Really great staff, clean store and selection. I love the sales they run. I'm not a rodent person, but I can't help but feel bad for the rats, mice, and others they have near the back of the store. They seem stressed and in cages too small and open. One rat I walked by wouldn't stop pawing at the glass— an indicator he was very stressed. Hopefully this is a temporary thing, and a proper enclosure will be built soon?
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March 2023 by Rick the Painter
We use the dog wash regularly and it is well worth the money. Highly recommend emu oil!
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March 2023 by Victoria Nowak
Went there to give my dog a bath right when they opened. She got skunked and I was declined to wash my dog myself because they didn’t want the store to smell. Which I find ridiculous because that information is not posted anywhere in the store or on their website. They lost a customer and i will not longer be shopping there. I will NOW be going to Pets Supplies Plus where I was treated nicely by employees and the manager.
