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January 2024 by Yuri P.
Lake michigan was an amzing bank to use it was super duper helpful and it slayed the day away. It was awsome sauce
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January 2024 by James L.
Our mortgage with LMCU has been a disappointment from the beginning--we wanted to use a local business. My wife and I both have accounts at LMCU, but the mortgage payment has always been from mine. When LMCU upgraded their online banking, access to the mortgage was switched from my account. Both of us would have to take time off from work to talk to someone in person to fix the problem, or submit our account numbers through email--we declined. LMCU just updated their system again and this time, LMCU switched the default account for payments to an account at another bank entirely. I attempted to make two payments against the principal, so now I'll have to contest the bank fees as well.
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December 2023 by April Bates-Phillipi
Jet and is super sweet and helpful! He went above and beyond what he needed to do. Everyone at the branch is super nice , he just always goes the extra mile !!
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December 2023 by D3V3 L0P3R
By far, the rudest and least trained staff I've ever dealt with at a LMCU location.
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October 2023 by Dawn M Gallegos
So disappointing. The Jenison LMCU. Not a great place. I have never had any problems with LMCU. But I moved to Jenison all kinds of problems. My account has been hacked about 8 times and I have lived in Jenison for a year now. Horrible place. They do not help you with anything. The branch Manager and Assistant Manager worthless. I will never bank with LMCU again. And I do know of several other people from Jenison who have had the same problem and they do nothing to help others with their account as well. So if you want your account hacked all the time bank with them. And they make you pay the money back . That hackers stold from you.WHAT????
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August 2023 by Krystal Brady
The worst! I needed to open an HSA account because that is what is required for my health insurance and my job uses LMCU. I went in to open one, was told I needed an appointment….I work 2 jobs, this is not a convenient option for me! It was 4:30pm and the branch was open until 5:30!!! This was the one night I was not working and had time! They still wouldn’t help me! Then, they told me that they were going to do a credit check!?!?! For an HSA!!!! That I HAVE a to have for my employer!! I have not choice! Horrible customer service! Horrible policies!!
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June 2023 by Matthew Jaglowski
Branch manager closed my joint account without my permission. When asked there was now ownership.
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May 2023 by Gary Danielson
Always friendly and willing to help you. Smiles and kindness goes a long way.
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January 2023 by Nathan Schuurman
I came here to cash a personal check that was written to me from LMCU and they attempted to charge me 5$ to cash the check. I understand you can make up whatever reason you want for a “fee” but I personally think this is a bad business model.
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February 2022 by Dean B.
I am so sorry. Believe me this was a good place, it is no longer. Checking is good peripheral services a not good and not LMCU don't do it.
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December 2021 by Khurram Abbas
Excellent credit union! Very customer oriented!
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December 2021 by Jay Carlisle
Totally incompetent lending department. I’m not sure where they find their employees or how they train they but they are the worst. Laughably bad
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December 2021 by Cheryl Tyler
Worst customer service ever! I would never recommend this place to anyone! If you’re looking for great customer service in a credit union who values and respects their members, go to Consumers Credit Union! Consumers doesn’t treat you like you’re garbage nor do they judge you. I will forever discourage anyone from having an account at LMCU!!!
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July 2021 by Robert Besanceney
Wendy has always been so kind no matter when or why I visit the Main Naples, Fl. Branch. She is consistently great.
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June 2021 by Derek Stark
This "credit union" is absolute garbage and worse than most big banks. They'll let your direct deposit sit in "pending" for 3-5 days and let payments go through with no warning of the "real" balance that come AFTER the DD. And then hit you with a $30 fee for each one they call a "service" that apparently you are supposed to opt out of it you don't want.