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February 2024 by Christine Rodenbo
Currently, a one star for poor communication on Al Serra's part. IF you call ahead to let them know the car is going to be towed AND IF they schedule an appointment, it doesn't mean you actually have an appointment. It could still be a week or more before your car gets "written in" to be seen by a technician. Apparently, the Business Development Center just schedules appointments, even for tows, which doesn't mean your car will be seen.Update: Al Serra has my car for a total of 10 days. The car was delivered on a Tuesday and had an appointment on Thursday, which they didn’t honor. We moved the car to Auto Pride Collision the following Friday. Estimate received by insurance Monday. Car should be done next week! AVOID SERRA BODY SHOP AT ALL COSTS!!
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February 2024 by Megan Morningstar
Worst customer service I’ve dealt with locally. I wouldn’t ever bring a vehicle back here.
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January 2024 by Eric Ral
Took my car there for body work. I received my car back with a loose bumper cover. I returned my car to have it corrected. They acknowledged they had broken a bracket, and at that time they had to "order the part."Two months later I called to ask what's taking so long to get the bracket and they hadn't ordered anything. They eventually got the part in and I took my car back. Once again, i received the vehicle back un fixed. I went back into the building and they said they ordered the wrong part... Acted like it was all done and fixed when they gave me my keys though! Whatever. Again they "ordered the right part."It's been another three months so I called to see whats taking so long this time... They said, they will check and "call me right back." No call back, of course. I was then told to leave a message with the manager because "they always return phone calls," PSH. No return phone call...Called again and they said the part was in transit, should be in any time. Now it's been another 1.5 months and still no call. I left another message. They're never getting this done. Would highly NOT recommend this place.
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January 2024 by Eric
Took my vehicle in for an estimate because of front end damage by striking an animal. Got the estimate and it was high enough to justify opening an insurance claim. I opened the claim and emailed the adjuster estimate to Al serra's body shop. They called me a few days later and I made an appointment for 5 weeks from then to get the vehicle repaired. They said they would work with the insurance company to get the job supplemented as the original insurer estimate didn't cover the damages. They also said they had to order the parts. 5 weeks later I take the car in to get the repairs to find out that they haven't contacted the insurance company at all, there are no parts there, and the car won't be getting repaired today. The person in the body shop I sent the estimate to says he never received the email even though it's in my sent folder. So now we get to wait another five or so weeks to see if they can get it right this time. Thanks Al serra, for a big fat nothing.
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December 2023 by Erik Morris
Great customer service, everyone was super friendly and helpful.
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September 2023 by Snow Man
ZERO STARS! My car was damaged from a hail storm and took it here to get repaired because 1. it was out the area that the storm was so I was told they could get my car in to quickly repair it. 2. It is the same dealership place I leased my car from so might as well take it to them. A huge mistake! I took it in at end of July and said it would get looked at July 27. Weeks went by no communication. Called every week to check on it and was told it would be ready the following week. My insurance only paid for a rental for 4 weeks and was promised it would be done by then. Here we are at 7 weeks and still NO CAR!! I've been lied to countless times, told several stories of when to expect my car, what the hold up is, and so on. Had to call so many times to find out things, left several messages and finally went down there IN person to get the truth of why I still don't have my car. Worst customer service and worst place to take your vehicle.Services: Painting
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September 2023 by Madeline Unuvar
Tried to get my window replaced. Ordered the back glass in July. Still no call back from Paige in the body shop. BUT I did get a call from the survey people for the work that was never done on my car.. SO that's really cool.
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September 2023 by S E
Took my truck here for body work. They took my vehicle, and never called me to inform me it was going to be at least two weeks before they even look at it for a quote. I called several times, no one returned my phone call. I called a 4th time and told the person working I was coming in to get my vehicle. When I showed up, they didn’t even care to go get it and bring it to me. I’ll never take anything here for any kind of vehicle service ever again. Worst service in Genesee County.
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July 2023 by Jacob Stanton
Work was missed and incomplete, even after I took it back a second time. Car sat for 5 months at dealer waiting for cosmetic work.Once I got my car back.....tons of new problems. Especially a water pump thermostat.My car was only rotated 11 miles in 5 months. Definitely a correlation to the new problems I'm having. Newer mk7 gti only 90k miles.Zero help.
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March 2023 by MC S
The crew at the Al Serra Body Shop is awesome!! Back in December I needed a minor repair on my right front passenger door. Yesterday one of my kids damaged my right side view mirror. David Jackson handled the door repair, and Brian Sugar handled the mirror repair. They did this and I wasn't charged!!!! Went back a couple days later and Kendrick Kirby did a minor repair while I waited!! Great staff here!!!
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February 2023 by marcus buwa
My vehicle was repaired by a different shop and back at my house before I even got a quote from here. But maybe they were just busy? I wouldn't think it would take multiple days to even take a look at the vehicle but I guess it does.
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December 2022 by Angela Budnick-brissette
Auto body shop did an excellent job repairing the front end damage on my 2021 Escalade sport after hitting a deer. The truck lights work even better than when I purchased it brand new. Thank you for an awesome job on Snowball
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December 2022 by Sam Huff
I just had my 4th vehicle repaired in the AL Serra body shop, and I've always been pleased with the results.
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November 2022 by Becky Kathleen
I hit a deer on October 1st and had my car towed to Al Serra because it was a AAA direct repair shop and the receptionist told me that "someone will look at your vehicle within 24-48 hours," which sounded great. Unfortunately no one contacted me until 6 days later just to tell me that they lost my key fob and to ask me if I would call the tow company to see where they put it. No updates. I had to give them my spare fob so I guess I'm down a fob now.I didn't get my estimate until October 24th, so the "24-48 hours" line was clearly a lie. They told me on that day that no parts were on backorder, and they would call me with an ETA once the parts were received.... It's November 26th and nobody has contacted me. I've called for updates a couple of times since then and they just tell me that they're still waiting on parts, even though they "weren't on backorder" so that was probably another lie.And they don't offer loaner vehicles. If you commit your car to this body shop, it will most likely be there for 2+ months with minimal communication, and if you have to commute everyday (like I do) then you'll have to rent a car at the Enterprise across the street for $30/day with the body shop discount.If they're that clogged up with repairs, they could've just been upfront with me, and I would've had my car towed to a different shop. I'm only writing this so that other people in my situation don't choose Al Serra for their repairs because it will be expensive and frustrating. Al Serra is probably just going to reply to this review with "I'm sorry about your experience, please email our customer service team."Service: Body & Trim
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August 2022 by Jessica Wheeler
Even though the repair of my vehicle was done well, communication and ETA of my car getting done was an issue. I was initially told my car would take a week max, but it took 2 weeks with no updates from the body shop unless I called. With each call, I was told multiple different answers on when my car would be done. No one could give me a set answer. I was promised toward the end of the repair that my car would be done on set day, but when I called to see what time I could pick it up, they told me my car was still disassembled and it would be another 1-2 days. Once my car was done, they cleaned it, which was done poorly. I still had dust on my dash board and dirt throughout my floor. Due to lack of communication and no straight answer on when my car would have been done, I will not return the the body shop for future repairs.Services: Body & Trim