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November 2023 by Kelsey Geer
If it wasn’t for my actual car salesman, I would never bring my car back here. I don’t leave reviews, but the fact they want you to leave your vehicle ALL day to then not even have your vehicle looked at, to then want to keep it overnight and NOT give you a loaner vehicle. Is absolutely insane. I have work, kids and a life. But they just expect you to find a way to get around. Not to mention you pay a ridiculous amount to have a new vehicle, that already needs service. But the company doesn’t care about that. And the service Manager is extremely rude. I’ll definitely look at other Jeep service places before bringing back here.
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November 2023 by Emily Bronikowski
I just purchased a used mini van from this dealership. I am very happy with the customer service and vehicle so far. They were honest, as my husband left his wallet in the car after our test drive, were understanding as my toddler was losing his mind in the office and accommodating when a form had to be signed afterwards. We worked with Austin and it was a very positive experience. My dad recently worked with Carl, and was also very happy!
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November 2023 by Christopher Wilder
Chris and Michelle made the experience perfect. They were quick, knowledgeable and super friendly. Made me feel welcome and part of the family. Company was super fast with the fix and kept me in the loop step by step from start to finish, they even finished the job within the same day so I didn't have to worry about finding rides. Shout out to you both.
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November 2023 by Debra Hargrave
I was greeted immediately after walking through the door, and shown to the person I had previously made an appointment with. From start to finish, Austin listened to what I was wanting to drive. He showed me multiple vehicles, so I could make a decision I was happy with. Going to Al Serra gives you the option of changing brands all in one place. For me, I wanted to stay with the Jeep’s. Austin J. ended up bringing my 2023 Jeep Renegade Limited from somewhere else so that I would get the color and all the options I desired. He made me feel like I was important, and I can tell you, not all dealers do that. Austin and I spoke numerous times on the phone, so when I walked in on my only second time, everything was ready to sign. Any questions he answered, and gave me information so nothing would be a surprise later. Al Serra is going to be my vehicle dealership for now on. Thank you Austin J.
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November 2023 by Tanner Allen
Andreas got me into a really nice used Malibu, honestly the service from him was exceptional. Went over everything and made sure we were comfortable. Didn’t pressure us into doing anything. Both me and my girlfriend bought cars from him and we love em. My only complaint is the price point was almost 2k over the max of Kelly blue book, and it only came with one key and the fob dosent work. They wouldn’t negotiate at all but that’s not on him by any means! Kudos to you Andreas we appreciate you. Hope you guys open up to negotiations one day though! Would definitely bring us back to buy more
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November 2023 by Keith Falkenhagen
Austin, our sales associate, was awesome. He listened asked questions and helped us find the right fit for us. The experience other than Austin was well below my expectations. I am buying a 60K vehicle and none of the other people involved even spoke to me or my wife. I expect finance, the manager, someone to at least shake my hand and make me feel appreciated. I guess to Al Serra we are just a statistic. We will buy from Austin again, but it will be with reluctance if he is still at Al Serra. Austin is outstanding!
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November 2023 by Brian Robinett
Tony is the man to see if you need a uCertified used car! Absolutely Painless. No one wants to spend Saturday at the dealership, but if you have to, he is the best I have ever had the pleasure of working with in the industry! Everyone is polite, and the GM there is amazing as well. Props all around!
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September 2023 by David DiMercurio-Smarch
We always go to Al Serra for all our vehicle purchases and most of our service needs. Our Sales Rep. Sheri M. is amazing and we’ve bought, I think four cars from her now. Recently we worked with Michelle and a few others in Jeep service for a recall on our Jeep and they were very accommodating too!
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September 2023 by Rebecca
Scott Good is an excellent sales member. Both cars I bought he helped me with. The first was my first time buying a car my daughter told him what I was looking for or needed the first car he showed me was exactly what I was looking for. This time I had a list he was super fantastic and very helpful.. I will never go anywhere else.
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September 2023 by Carolyn Brunink
I was very happy with the service I received from Al Serra. From start to finish Michelle kept me updated on the progress of replacing my transmission. A big Thank you to everyone behind the scene on your hard work.
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September 2023 by Melissa Hohauser
The absolute worse experience I have had at any dealership. I would not recommend anyone spend their hard earned money there. Not only did they sell me a Jeep 4XE with less than 200 miles having a ~50% oil life being ok and safe, that same vehicle died 3 times on a family road trip leaving my family and I stranded on the side of i75 in northern Michigan, clearly it was not safe. While they were aware this oil life was diminished they did not disclose this. There was no empathy or ownership when sharing my experience, it was immediately handed off to a “service problem” when I hadn’t had the vehicle for 3 months. Almost 4 months past the event and the vehicle is still not in working order.
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September 2023 by Katilyn Taber
I purchased my new to me car today from Levi Wynn. I couldn't have asked for a better sales person. I do feel he went above and beyond to make me feel comfortable and help me find the vehicle that works best for my family. Levi was extremely patient with me and answered all of my questions making sure I wasn't leaving second guessing my decision! I highly recommend him to anyone in the market for a new or used vehicle!
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August 2023 by Jason Baroni
Was able to schedule my service appointment the same day online before they even opened. Even got a better price for my oil change and tire rotation than what was quoted online. Super easy and Fred was super nice and helpful. I'll drive out of my way to go back to Al Serra Dodge
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August 2023 by Brett Smith
I recently purchased a new Ram, and I cannot express how impressed I am with the outstanding service provided by Erik and Josh. From the moment I walked into the dealership, they went above and beyond to ensure I had a seamless and enjoyable experience. Their knowledge and professionalism were evident, and they took the time to understand my needs and preferences. Not only did they help me find the perfect truck, but they also made sure I got a great deal. I felt valued and appreciated as a customer, and their dedication to providing top-notch service truly stood out. I highly recommend Erik, Josh, and the dealership to anyone in search of a new vehicle. Thank you for priding me with such excellent service!
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August 2023 by Robert Clark
Excellent service experience, dealer did everything at a high level and exceeded my expectations. Appointment was easy to make and I got in the very next day. Service Writer (Whitney) clearly understood the problem I was experiencing and let me know exactly what steps would ensue. Follow up was fluid and always faster than I anticipated, Parts Department had the failed part in stock, everything went rapidly and the bill was very reasonable. If you have a CDJR vehicle, make Al Serra your primary stop for all of your vehicle needs. This team is all very professional and great at what they do.!! I could not be more grateful for their willingness to take care of customers.
