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February 2024 by Joe M
nice and clean
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December 2023 by Katie Foulds
Rob Boggan is amazing. So helpful, made everything go smoothly. So much appreciated.
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December 2023 by Debra V.
They constantly take money from your account then say they didn't! When you ask them to show why and the places it went they can't!
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November 2023 by Norms Lawn care
They do not know what they are doing! I went to make a deposit to my business account and the black girl with the mask on made a mistake. She deposited the slip and all of the checks and gave me all of the checks back along with the deposit slip but kept the cash.Then proceeds to ask me if I want to deposit it when she already made the deposit. Then instead of fixing the problem and admitting their mistake. They continued to argue with me and started teaming up on me. There were 4 women yelling at me over the counter along with 3 men. This is such horrible customer service. I expected a lot more from grand blanc! This is not even my home branch and I’ll never be back here! If you want this to be a good branch that people will come back to. Then You need to fire all of those ladies and hire some that will actually do their job correctly and practice customer satisfaction!
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November 2023 by Brittany Culotta
My boyfriend tried to make a deposit for his business this morning and they made him very upset! I never knew a bank could be so unprofessional! We never had any problems with chase bank until we visited this branch. Customer satisfaction guaranteed is supposed to be the top priority but not here! Instead of making his routine deposit, she took the cash and checks along with the deposit slip and made the deposit. Then keeps the cash and tries to give the checks back and asks if he would like to make a deposit when she just made the deposit? Maybe you need to drug test your employees! Something was definitely wrong with her! And after that she withdrew the money that she just deposited! So he felt like they were going to rob him! This is so messed up! I can’t even believe that you guys call yourself a bank and say you work in customer service! I think we will take our business elsewhere like Elga credit union or Pnc
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September 2023 by Laith Alsakran
If you had some unsolved problems, just go to Robert Boggan , he is so talented and helpful
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April 2023 by Dean DuPei
this branch is the most unfriendly i have ever seen... a simple "how are you doing today?" can trigger a cold response of"who is this?" and a hang-up... whoever is on call at 3:38 PM 3-24-23. i can see why a lot of the one star ratings is truly the case. i suppose i will not put my money in this bank and let all my friends know about how bad the staff at this location sounds like.
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April 2023 by wize buys
Colin Curtis understands his job and worked very well with me on a complicated situation. He is an asset to Chase. WM
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March 2023 by Never A Dull Moment
Entrance & Exit can be a bit confusing only due to its location. At the point of Saginaw St & Dort Hwy. - if you're not familiar with the area it can cause confusion trying to get into the pkg lot or the tellers/atm then leaving out another way. There's drive way on each road & you must figure out at the last minute which one you want if youre trying to get into bank because you cant do it on both roads. In one way & out another. Plus specific to get to teller & atm as well. Other than that, great bank.
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October 2022 by Mya Dodge
I’ve never thought to leave a review for this bank but after remodeling come tf on. You guys really needed a lounge area instead of help desks? Let alone you had waiting chairs with it you could service multiple customers now you have one register open in the back to help the 6 customers inside? For the lounge area to be completely empty like that was a waste of money and it’s probably the most inconvenient thing inside that building coming from a long time customer. I had to leave today and i’m late for an appointment and wasn’t even serviced because I didn’t realize there was going to be one register open.
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July 2022 by Coach Karter
Cannot reach live people anymore. This bank is done.
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March 2022 by Tabitha Tyson
I am surprised to see poor reviews about this place. I’ve been with chase bank for 14 years, I have never had a problem at this particular branch, in fact, I have had nothing but outstanding customer service here.
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February 2022 by Zac Dillenbeck
Worst customer service ever. Wouldn't let me do the deposits for the store I work for because my name isn't on the business account.It's a business account, why would I, a employee of the company and not the owner have my name on the account? Ignorant.
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January 2022 by Sam Pawlowski
Worst bank to ever go threw would absolutely not recommend them
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November 2020 by Matt Byrne
I stopped into this Chase branch and spoke to the teller Shannon. Unfortunately, I was rushed out without being helped. I was told “if you do not have an appointment you can’t be helped” my response was “I would like to schedule an appointment” in which I was then told “we don’t have any appointments, thanks” and then she went on doing something else.I am very disappointed with the unprofessional demeanor, and lack of overall care for my banking needs. I have been with JP Morgan/Chase bank for many years, most of my travel and Engineering project funds flow through Chase.This may change depending on the outcome of the appointment I am going to make with the branch Manager to address Shannon’s lack of decent performance, and disrespectful attitude. More to come -If you are in need of support to discuss any details on your own account, want to make an appointment to speak with a banker, or even want to explain your query with anyone at this branch; please save yourself the trouble and travel to the next branch.The trek to another location will save you time and effort, and I may have been able to save you from a very poor experience. This branch used to be fantastic, now I will not plan to return.I hope this helps save someone from a headache as well. Now to drive myself to the next branch for my own needs, thanks.Regards,Unhappy Engineer -
