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November 2023 by Matt Singer
Three family members were patients here, including myself, and they were great. Dr Fahim Khorfan is awesome. They are a specialist office which means that you might have to wait. Old people can't handle this concept. You have nothing else to do so relax. The important part is that you are getting top-notch care! I HIGHLY recommend this organization.
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October 2023 by Joan Lee
HORRIBLE. Arrived at appointment probably 40 minutes early, because of an earlier nearby appt. Appt. was at 11 am. EVERYONE who came in the office after us, was called in before us. We finally left at noon, Horrible place. HORRIBLE.
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September 2023 by Debra Brooks
Kind staff. Short wait periods. Good doctor.
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June 2023 by Priscilla Vincent
I've been a patient there for about 12 years and from the moment I walked in the door I was treated with respect and kindness.
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May 2023 by Cathy Pratt
STOP DON'T USE THIS DOCTOR. His staff is horrible, rude, uncaring and unfeeling. Husband went to this Dr. referred by his primary physician because they found a large mass on his lung. Sent him for biopsy took a week for them to set it up. A few days after the biopsy I called his primary doctor to ask some questions regarding his blood work, at this time the primary Dr told me his biopsy results were back and gave us the diagnosis. I call this group of Drs and am told by the medical assistant that because the primary Dr gave us the results of the biopsy that we would have to follow up with the primary Dr. and not the lung specialist. They would not set up a follow up appointment for my husband to return to the lung Dr. By the way he has stage 4 lung cancer and given a timeline of 3-6 months to live. I know all of this sounds unbelievable but believe me it's all very true.
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February 2023 by Rellohv Relloh
I called to arrange an appointment as a new patient. The interaction with the appointment setter female at 8:06 am. I was informed I required a referral. I indicated that my insurance company did not require such. She stated the office required a referral. That is not a problem, I can obtain a referral from my primary physician. However, due to the appointment setters negative tone; ( like I don’t care, it’s Monday. I hate my job. ). I promptly informed her that due to her tone, I would not be procuring a referral for an appointment. A professional employee would have a comeback. Perhaps, I’m sorry if I sounded negative. Anything other than ok. Genesee Lung Associates if this is your front line of staff, I can only imagine the organization of the clinic. This was totally unprofessional.
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November 2022 by Jessica Heisserer
Whomever you are considering taking here, please think again. Staff is horrible. They don't care about you, at all. Office staff is unprofessional and frequently rude. They give out false information or just don't answer the phone. If I had another choice, I would've taken it. I beg you not to use this office. The doctors are okay but the drama and nonsense makes it hard to continue to get help. Save yourself the extra hassle and find a better option now. Good luckEdit. Since my review they dropped me as a patient because of my review. After waiting 6 months wait for answers, they drop me before we got there them. Like I said, I don't believe they care about their patients at all.
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November 2022 by Jeff Gauthier
Dr Khorfan seems ok but the staff support is awful. Call to discuss or pay a bill and you get voicemail and you can't leave a message because it's always full so apparently they don't check it or they get so many complaints it's always full
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August 2022 by keith
They called me to move up my appointment by a half an hour after waiting 1and a half hours I ask the receptionist how much longer she gave me a phony excuse that a patient had a problem and they had to call an ambulance clearly a lie I ended up being the last one to be tested that day for a breathing test that I came in early for.
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July 2022 by Robin Edwards
To our doctor, I give 5 stars. He has done wonders for my brother's sleep apnea. To the office I give 1 star at best. I have been trying to call them since yesterday to get a new prescription sent to Hart. I get a voicemail saying the mailbox is full all the time. I cannot talk to anyone or leave a message. Today (Friday) I called and they said the office is closed and that their hours are Monday thru Friday, 8am to 5pm????? They need to update their phone system or staff. This is so frustrating not being able to talk to anyone. Very bad service!!!
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November 2021 by Steve Beck
I had a scheduled appointment time to pickup the equipment at 12 noon and it wasn’t ready at all.I waited 30 minutes and it still wasn’t ready. I was told two different reasons why it wasn’t ready so I canceled all my appointments. This place is the poorest operation place there is. I will never go back here ever again.
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September 2021 by AnNa
Great office, very professional.
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August 2021 by Beth Miller
I have been a patient of Dr. Bayasi for over 15 years. He is wonderful and I never feel like my questions are a bother to him. He would rather be safe than sorry. Doctors right now are having trouble getting good staff because of the whole covid thing.
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July 2021 by Evan Morse
Receptionists are rude and unprofessional, staff doesn't answer their phones, and my last visit I had to wait in the lobby for over an hour and a half after my scheduled appointment time before I was finally seen. I do not understand how a medical office can be this incompetent.
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May 2021 by L B
The staff at this place is terrible. So unprofessional and very snotty when trying to make appointments.I’m sorry, but everybody’s time is as valuable as theses doctors. They are constantly changing my appointment and it’s impossible to get back in.I would definitely NOT recommend this place.
