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February 2024 by Stephanie Peters
Be forewarned this Pharmacy NEVER answers the phone or will take all day to get through. 3 years ago they blamed it on short staffing, 3 yrs later still an issue. Rite Aid needs to pay their pharmacy staff better or something!
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December 2023 by Nicole Corzine
A quick trip in, but the store was clean and organized. The young man who helped me was polite and professional.
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October 2023 by Shannon Allgood
I witnessed a very sad situation with a pharmacist at this establishment on the night of 9/29, and I am so glad that customer posted a review as well! The pharmacist Sam Anderson showed nothing but disrespect and hatefulness to a customer that was I was in line behind, the reason was evident that he judged this man based on the color of his skin. This customer was so kind and soft spoken, all he wanted was to be helped with his prescriptions and he was totally looked over, it broke my heart to see this happen to this man that was visibly hurt that in this world we are still just based on the color of our skin, it's just sad and I hope that the corporation terminates SamAnderson
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October 2023 by Shawna Sanders
Sam Anderson Pharmacist at this location: This individual honestly needs his license revoked and to be removed from this pharmacy and not allowed to practice any longer. He is very unprofessional and unethical. As a medical professional we do not have the right to judge a patient based on medications that have been prescribed to them. As a licensed pharmacist it is your duty to fill the prescription not order it, therefore you do not get to judge the medications given to the patient, you simply fill it as ordered. This individual, on many occasions has failed to do that. What he has done is judge a customer for not only the medications he was prescribed, but also the color of his skin, taking it as far as to call the Grand Blanc Police and waste their time as well. Until this said pharmacist is removed from this establishment I would advise any and everyone to utilize a different pharmacy.
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September 2023 by Lateena Martin
Title: Disappointing Customer Experience with Eric at Rite Aid, Grand Blanc, MIReview:I am writing this review to express my dissatisfaction with the service provided by Eric, an employee at the Rite Aid located at 5270 East Hill Rd. in Grand Blanc, MI. My interactions with him at the pharmacy counter have consistently been disappointing due to his short and rude demeanor.On multiple occasions, I have found Eric to be dismissive and impolite whenever I approach him with a question or request. It is disheartening to experience such behavior, especially when the other staff members at the same location have always treated me with kindness and professionalism. Eric's demeanor stands out negatively in contrast to the positive experiences I've had with the rest of the team. This was even see by my daughter who is 11 years old. Her question posses was what is wrong with him and why would he roll his eyes at you mom?Whenever I seek assistance or clarification, Eric's responses come across as curt and impatient. Instead of providing helpful guidance or addressing my concerns, he responds in a manner that feels condescending and unwelcoming. It is clear that he lacks the customer service skills necessary to create a positive and welcoming environment for patrons.As a customer, I believe it is crucial for businesses to address such issues promptly. While I cannot speak to the underlying reasons for Eric's behavior, I can confidently state that his conduct is appalling and not representative of the service I expect from Rite Aid. It is disheartening to have a consistent negative experience with a specific employee while everyone else at the establishment has been pleasant and helpful.I urge the management of Rite Aid, specifically at the Grand Blanc location, to address this matter seriously. Customer service is key in any service-oriented business, and the behavior displayed by Eric is not only unprofessional but also detrimental to the overall customer experience. By recognizing and rectifying this issue, Rite Aid can ensure that all customers receive the respectful and courteous service they deserve.In conclusion, my encounters with Eric at Rite Aid, Grand Blanc, MI, have been consistently disappointing due to his short and rude behavior. I hope that by sharing my experience, the management will take the necessary steps to address this issue and uphold the high customer service standards expected of Rite Aid.
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September 2023 by Karrie Thomas
If I could give no stars I would. The female cashier with the short hair has been rude for years. As if that wasn’t bad enough I was yelled at by a woman working in the pharmacy. Like yelled at. Guess my prescriptions get transferred and all my business that I’ve given this joke of a place for 30 years goes elsewhere. Get it together management.
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July 2023 by Nicholas Shemes
The fact that I called the pharmacy for 20 minutes straight after they returned from lunch, and no one answered the phone so I could fill an insulin prescription for my wife, is unacceptable. We ended up going through a different Rite Aid.
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June 2023 by Ann Wright
Rite Aid really needs to step up their customer service. There is no reason they can't be comparable to CVS or any other pharmacy for that matter. My last few times getting prescriptions filled had been a nightmare only because of how they treat their patients.
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May 2023 by chloe sanker
I am an asthmatic who can’t go without her medicine i find very unprofessional that it takes them a week to fill my prescription that they are out of stock on. If it had just been once or twice i’d be okay with that but this has been my pharmacy sense Nov and every time I try to get my prescription I have to wait a week and lose progress on my lungs. I am sitting here writing this well wheezing because again they do not have my prescription.
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May 2023 by Baylee Secore
They should have pharmacy hours posted online/at the store. The only signage in person is for when they take lunch break, not when they open (which is not the same time as the store). A little communication goes a long way.
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January 2023 by Paige Wood
Cortina was amazing! I mean this was the best customer service I’ve ever had and all I did was purchase nail care. Wow! Great asset to your company.
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September 2022 by Taylor Barry
Preston is hands down the best employee of all time. And I mean quite possibly the best employee out of all stores in America (not just talking about Rite Aid - any store in general). He is so kind and so professional. Customer service is his jam. That man deserves a raise!
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August 2022 by James DeWaelsche
will never shop at any rite aid again. I've been told that clearly they are unable to perform the simplest task which is what also their jobs revolve around which is counting money. it is apparent that many people and businesses won't accept 400 pennies, $4 worth of pennies because in the simplest terms they are too lazy to count them. rite aid is no exception to this. after a very unpleasant conversation with the manager of the 5370 east hill road location and also with another employee on a separate occasion they just simply will not accept currenc in it's rawest form. don't be in business if you won't accept money.
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August 2022 by Maria Sloan
My favorite rite aid:) I'm literally in here just about every day.
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May 2022 by Karen Terry
Close to home. Friendly staff. Great spot for seasonal holiday supplies and decorations. Great for drinks, snacks, groceries, and cold meds when want to be in and out and stay close to home. My favorite spot for vaccinations. Really enjoy that their pharmacy has in-store and drive-thru options.