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December 2023 by Horacio Vaquera
Really rude persons attending phone calls, they put you on hold while you are speaking, I couldn't get the name of this person, but for sure is not the way way to serve customers.
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May 2023 by Michael Wilson
I would not trust this financial institution to manage the finances of a child’s lemonade stand. Seriously did not call me to let me know that you needed more information once again to process a loan that I was under the impression was all good for 3 weeks. Took multiple visits to my insurance office and dealership to get this mess sorted out. Filing a legal complaint as well. This bank sucks.
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February 2023 by Charles Phipps
I’ve been using them a little over a year now, I have a savings account and a car loan through them. Every time my insurance renews they send me a letter letting me they’re going to charge my account for “supplementary” insurance at someGod awful rate of a few hundred dollars a day unless I prove I have insurance. Most recently I withdrew money by check, the check never arrived. After calling customer service, being transferred to 3 different departments, they came up with the following solution, “we’ll email you and e-form to sign, and cancel the check. The money will be back in your account after 90 days.” 90 days?! To access MY MONEY. Money that’s FDIC insured!! I cannot wait until this loan is payed off and I can put these clowns in the rear view. ALSO the first 6 months I had the car loan, the auto payment was pulling late. So I had to pay over the phone(with an added phone payment fee) to avoid the late fee just to then have them auto pull 4 days later. So I was forced to make double payments for 6 months to keep my account in good standing, Avoid this place like it’s got Covid and bedbugs. You’d be better off putting your money under your mattress. At least then you can get it when you need it.
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August 2022 by Bob Hugebanks
Security credit Union. Has never done me wrong comparative to all the other institutions in this area. I love doing financial endeavors with a community based financial institution that cares about your needs. Highly impressed With their customer service at their headquarters top-notch. Highly recommend them I hope you have an enjoyable experience as I did.
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March 2022 by Darcy Wilson
They bankers here are so rude. I was there two days in a row and it was not pleasant. I quit banking there years ago, it used to be a good place to go.
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June 2021 by Ron Douglas
Worst bank I have ever dealt with. Actually thinking about turning in my car and hurting my credit just to not have to be associated with this horrible business!
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June 2021 by Gabe Schafer
Absolutely beautiful place to take your dogs on a walk!!
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April 2021 by aaron williams
Worst bank ever! Gives overdraft fees of $35 even when you didn't overdraft. Then they want to tell you that your wrong. Math is simple!Bob woke up and had $2.89 in his ckecking with $53 pending. So bob transferred $55 at 8:25am. Pending payments cleared and now bob has $58 in his checking after pending payments and pending returns cleared and after paying a $35 overdraft fee what a joke they should be ashamed ?
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March 2021 by Arnie Oseland
Today I attempted to sign up for a banking account at Security Credit Union for my business. I called your number and was put on hold for the next available agent. After about 15 minutes and 15 recorded messages that indicated someone would be with me soon, I reached a bank employee who took my name and what I was looking for and said she would transfer me to someone who could help me. Someone answered the phone without introducing herself and as soon as I spoke, she hung up. Not to be so easily put off, I dialed the number again. This time I waited through 5 or 6 recorded messages by a woman and then the messages changed to a serious man's recording, telling me how important my business was and someone would be with me shortly. Next come the suggestion that I could leave a message and someone would call back in 11 minutes. I waited for several more minutes and the next message said my wait time was now 14 minutes and if I wanted to leave a message, someone would call me back in 14 minutes. I guess someone jumped in front of me in the virtual line. Eventually after almost 45 minutes waiting, I tried to leave a message, but that didn't work. With all the free time I had waiting, I browsed your website, only to find an overall poor review. I was surprised to managements response was to call ... the same number that I just wasted 45 minutes on. Management, you need to call your own number as see how messed up your system is. I did call again later (during your peak call time) to 5th 3rd bank and was greeted on the 2nd ring and setup an appointment in about 5 minutes. I hope this initiates some activity on your part to improve a terrible customer service process. Best of luck.
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January 2021 by Erik Kulongowski
Nothing but terrible experience with this bank always a hassle and run around with everything and making payments. There's a few that are good with you in customer service, others don't have a clue. Would not recommend this bank unfortunately for anything
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August 2020 by paul john
Rude, slow, poor management.
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June 2020 by J.L.S Calzada
I regret to state that I've had a loan account with Security Credit Union for about almost three years now (More/less) and unfortunately I’ve had nothing but terrible experiences with the loan department yesterday (Date: 06/09/20). I usually have had on time payments, with consideration of a terrible car deal from Jorgenson Ford on or around 12/27/18, where I was told from my salesman he found me a great deal on full coverage, completely false. I didn’t read the fine print, long story short I was approved with Security and he provided PLPD insurance proofs, which I have had to pay a huge penalty for. I didn’t want to proceed with the auto loan from the start. I was trying to catch up with the required insurance that was taxed on too, my already taxed monthly payment. Then COVID-19 hit, apparently Security Credit Union, hasn’t had any staff members or other loan members who are having hardships. For whatever reason, Jenny a Loss Prevention staff member, didn’t have the professional customer service decency to offer any arrangements, until after hearing about our current financial difficulties, and completely humiliated my wife and my other family members listening in on speaker phone to Jenny and her complete disregard to how we have been affected.Congratulations Jenny, and let’s not forget about Julie, your superior! You are the proud winners of Shaming loan members. I hope you both sleep well at night and it makes you both have a better day! I believe it is in the public’s best interest to know the type of people they will be dealing with if they choose SECURITY CREDIT UNION, and your practices on pandemic, and unprecedented times. If you need a family based credit union PARKSIDE CREDIT UNION is the BEST!!!!Ashamed to be associated,THEY DON’T DESERVE ONE STAR!!!Jose Calzada
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May 2020 by bill E
I would like to Thank you and your team for assisting me in a trying time. I would like to say Thank you and great customer care and service provided by Emily, Monica and Vicky in the Communications Center.
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April 2020 by Jason Seixas
Must not be doing well enough to pay their employees well. No tip on a $50 delivery during covid.....SAVAGE!
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September 2019 by Erica Dennis
I have never had a problem with this bank, always very helpful.
