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November 2023 by John Knopp
Friendly staff but garbage policy and set up.Make a appointment for a specific time. Told would be hours before even looked at. Simple oil change for 3-4 hours. and same price as others near by.
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November 2023 by Dakota Leahy
Getting a couple tires mount. Staff are courteous and helpful. Waiting room is clean and heated. There is coffee and TV. A couple bench and a couple comfy chairs!
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October 2023 by Chyna Boule
Super shout out to Jamez (manager) at the auto center for making sure I got taken care of when the other auto employees were negligent with my vehicle! I give YOU personally 5 stars but had to only put 4 stars on here, really would like to put even less but I appreciate YOU! The other auto employees are giving major lazy and quite pathetic to be completely honest.
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October 2023 by Ahmad Taftaf
Really bad service. Never on time. I had to wait one hour until they started working on my car although I had an appointment scheduled. I do not recommend this place.
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September 2023 by Savage Trading
Garbage… came in for a valve stem replacement and only to get the to try to get a new tire.. and if I didn’t they would not touch it.. the tire was completely fine… what a joke
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September 2023 by Lauren P.
why did I have to come back 3 hours later after being told to wait an hour for them to tell me you don’t even have the tires in store and I can go to another Walmart? You couldn’t have told me that at 7am? Now I’m gonna have to go and join a waitlist at the other store?Also wasnt told if that place has the tire in stock
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September 2023 by Nicole Keener
Awful experience! I was told that, I need to come back (I was in Sam’s Club next door) and sign a waiver because my car had no oil in it! They asked me to sign a waiver, stating there was no oil in it. I refused and drove straight over to Al Serra. Mind you my car only has 24,000 miles on it and the change oil light just came on. Al Serra tells me there is definitely oil and it was only about a 1/2 quart low. Don’t waste your money, go across the street where they actually know what they are doing and it’s a few bucks cheaper!!
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August 2023 by Samuel Fulkerson
Low employee count.. Poor customer service communication skills.Went in hour after open to get an oil change and was told it would take a couple hours. When looking for a closer, faster spot I noticed the counter guy walking aimlessly about outside, and another employee leaning against the wall smoking away.
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August 2023 by Evan Allen
Tire change was supposed to take 45 minutes to an hour. That's what they told me. An hour and a half later they hadn't even pulled my vehicle into any of their open bays. Not a single customer in front of me. Whole job took 2 and a half hours. They were supposed to put the old tire in my trunk as I had a warranty through an out of area shop on it. Drove 15 miles down the road and decided to check. Tire was not there. Had to drive back and retrieve that as well.
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August 2023 by Jeffrey Ocean
I called, explained my problem and was told to drive on up. I get there and then they tell me it's a 3 hour wait. I went somewhere else.
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June 2023 by ShaVondra Hamilton
The service is terrible. They never have enough people to operate. If you show up at opening, they say “someone called in” & tell you it’s gonna be 3 hours before they can begin. They’re unprofessional. They make excuses, & don’t care that they’re inconveniencing you. The mama ge with the red hair is the worst of all. The whole department needs to be fired, & closed they never work anyways.Service: Oil change
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June 2023 by Michael Gates
On our way home from a day trip to Detroit, heading back to Gaylord, getting dropped off, friend going home to the eastern U.P. Tire on truck leaking fast, so we head to the Walmart Tire Center in Grand Blanc, MI. The tires were purchased from Walmart in Sault Ste Marie, MI, and had a extended warranty for service. We arrive before 5PM, only to be informed that they are not taking any more customers for the day, even though they close at 7pm, according to their website. We plead our case, explain that we are hours away from home, truck is headed to the U.P., and still are refused service. "TRY Sam's Club" he says. Besides this poor customer service, there's a set of 4 tires that have already been ordered and paid for, through Walmart in Sault Ste Marie, that are supposed to be installed this coming week. How can we be refused service with a extended warranty, a new set of tires already sold, and no regard for honoring the extended warranty 2 hours before closing?? Should the ordered tires be canceled for the lack of human decency and the manager not doing his job?.
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June 2023 by Brandon Smith
Took awhile for a oil change almost missed a doc appointment for my daughter it was probably a hour and a half wait
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June 2023 by Michael Schwertner
Fast service and great prices on tires.
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March 2023 by Valeriaomin
I left my car here and was told they would do my 4 tires in 2 hours. No problem. I come back it's not done. I waited another 2 hours of my time before I complained. They tried to make me feel guilty for complaining. What a joke. Save the 3 hours and go somewhere else!