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September 2023 by Tricksy
Very very helpful. I had a gentleman named Shepherd help me on two different occasions and he went way out of his way to make sure I got what I need
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September 2023 by Alex Beach
They were very rude to my elderly mother. Instead of offering her advice, they insulted her and made her feel dumb.
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August 2023 by casey leach
It’s an auto parts store. Had a poor experience with a staff member who was less than kind and made me feel like I was lucky to have them as a service. Not sure I agree with that. I’d suggest autozone auto value or Napa.
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July 2023 by Matt Dempsey
Ric was beyond helpful after going to other parts places. Best in town
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May 2023 by Sean Johnson
Been overcharged multiple times or sold the wrong parts. Waste of time and hassle going back and forth.
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April 2023 by Matt Nease
Great service and knowledgeable staff! I have had excellent service and advice from the folks at this store for many years. Nate was a great help one day last week when when he came right out and installed a new battery for us. He cleaned up all the battery connections, which was super, and even had some tips/history about our car model and vintage. Thanks for the help!
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March 2023 by Austin Schild
By far the best place to get Auto parts in Grand Haven! I bought windshield wipers and the manager Doug Blair was incredibly helpful in the process. I accidentally bought the wrong sizes, had opened the packages, and Doug was able to help me out. Aside from being extremely helpful, Doug is just a good human. Thank you so much! Highly recommend this place for your Auto Part needs!
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February 2023 by J B
The general manager Doug Blair was rude and ignorant, he made a big deal about reward coupons that I earned. I was apparently mislead on previous visits that I could use one coupon per item on separate transactions. This manager would not stop harassing me about their coupon policy and that he could refuse to sell to me and bane me from the store. Apparently I had a bad attitude, he said. As I was leaving he ran outside and jotted down my license plate#. He escalated something out of nothing. He made a big scene and it was a real embarrassment! I’ve never been that disrespected in my life over two $5 rewards, when I spend hundreds of dollars at advanced auto. Plus he touched my cell phone with out my permission. Poor customer service!
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February 2023 by Makayla Locke
These guys are awesome. Really helped me out and they wont scam you for your money! 12/10 would come here again.
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February 2023 by Phil DeVries
Needed a serpentine belt tensioner for our 2011 Audi A4 and nobody had one in stock or could get one delivered for days. Advance Auto Parts had it delivered to our local store the next day by 11am. Tons cheaper and quicker than the dealer, and the part fit and works great!
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January 2023 by Nicole Carr
Came in to get wipers and the guy working put them on for me and also showed me how to do it myself.
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December 2022 by Chris Larsen
Had what I needed but the guy who waited on me wasn’t the friendliest. Never said hello just asked what I wanted. He did make sure I bought the correct colored headlight
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November 2022 by Sally LaRand
Mike was so helpful!I am leery of the auto industry people.I've been screwed so many times by automotive industry people.I am elderly and disabled.I was very hesitant about going in for my battery assistance.But Mike made me a believer again! He was so helpful and informative!There are great automotive people at Advance Auto!I have become a fan of Advance Auto!I will recommend Advance Auto to anyone.You have a customer for life!Thank you again!
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November 2022 by Chris Goffin
Had to buy a new automobile battery and Advance Auto parts installed it for me. Super convenient! Very friendly people working here. Highly recommend!
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October 2022 by Cheryl Longcore Roberts
Mike helped us change our battery and check our alternator.... he was fantastic!! Five stars for sure!!