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March 2024 by Richard H.
We could not be happier with our buying experience at Bekins Grand Haven. Our sales person Erin was extremely knowledgeable and helpful in our selection of a washer and dryer. She directed us to an associated site that offered 12 month zero interest financing. Items were in stock and delivered quickly. We were extremely impressed with Brian and Andrew the install crew. They removed old equipment, cleaned behind the old equipment. Even went into basement to disconnect and clean dryer vent and cleaned outside vent opening. This is longest yelp review I've done, we are that please.
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December 2023 by Jean D.
Scott, I need to set a few things straight I specifically told Claire I was not blaming her for Whirlpool and their policies. I have never bullied anyone in my life. I didn't try the washer until much later because I didn't need too. ( live alone, widow and ran the machine days later not expecting it to have a defect) AND did the repairman mention that it was a humorous gesture that it stayed broken? I was not serious. I was frustrated at Whirlpool and was expecting Bekins to back it's customer. I believe your comments were more of a bully than my comment My apologies to Claire from me and my brother who accompanied me that day.. ps I'm upset that the information you received was out of context and exaggerated.
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November 2023 by Deb V
We had a great experience at Bekins. Sales consultant was great to work with, found ** the right appliances at a great price. Installers did excellent work and they were very courteous. Highly recommend Bekins ***********.
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November 2023 by Ray B.
Bekins advertises their service as a reason to do business with them. ABSOLUTELY Everyone was attentive, professional and very helpful We were particularly impressed by the two men who delivered and installed our dishwasher. Without a doubt the best service people I have ever had in my home. I will always go to Bekins in the future for our appliances as a result of this experience
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October 2023 by James R
From the salesperson to the delivery people this was as good as it gets. Salesperson was knowledgeable and friendly. They have every appliance to fit anyone's budget. Delivery people were careful, friendly, and thorough. They cleaned behind where the old washer and dryer were, and made sure the new appliances were working properly. Seamless, timely transition. Beacons gets our highest recommendation.
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September 2023 by Larry Earegood
After researching several businesses for appliances, we chose to work with Erin at Bekins in Grand Haven. She was great to work with and very knowledgeable and thorough about the many options available. Also Bekins' prices were very competitive. Plus they worked with us on holding our items while our new home was being built.When finished, our appliances were delivered in a timely manner. The installers were great to work with and provided us with useful tips for operating and caring for our new appliances. They were professional, efficient and provided a “white glove” treatment.The whole experience was impressive and first-class. We highly recommend Bekins for your appliance needs and plan to use them again when our lower level wet bar is completed.
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September 2023 by Michael P
I can't say enough good things about them. In the past year or so I've purchased a stove, dishwasher, and a refrigerator. The service is second to none. In an age where buying appliances often means dealing with a big box store and maybe a service plan through a 3rd party that is far away and uninterested in really helping you, Bekins is a breath of fresh air. I'm not spending top dollar with them. My purchases are modest relative to what their showroom has in it. Their prices are reasonable especially when you consider they are local and if you buy an extended warranty their team takes care of you. And even if their prices were a little higher than a big box store, the service makes it all worth. It's more than cost.Bekins makes life easier.
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September 2023 by Karen Reenders
Bekins helped us replace appliances after a lightning strike at our cabin. The salesman John was very helpful in helping me process what we needed for the replacements. The service guys were on time, friendly and were helpful teaching us about each appliance. We've been working with Bekins for years and would highly recommend the company.
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September 2023 by Colleen McCarthy
Wyatt was right on time & had the dishwasher fixed in less than 30min.He also showed me how to sanitize & clean my dishwasher using all natural ingredients, & it worked.It smelled good & just sparkled.He was polite & helpful.I will be using them all the time.
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August 2023 by John Currie
Had an exceptional experience with Bekins of Grand zHaven. My old range had significant issues with the oven not maintaining temperature.I worked with John in the store to find the right range for my needs and at the price I needed. I purchased an excellent range. Since installation, it has performed flawlessly. Very happy with the new range.By the way, the installation team was first class. They were friendly and paid attention to the detail of the set up.Highly recommend Bekins. They are far superior to the big box stores.
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August 2023 by Jessica M
Outstanding service from the moment i walked in the door to the meet they delivery drivers left my driveway. Ramona was my sales representative and she made my crisis of needing a washing machine asap into her top priority. She treated me as her best customer, before i spent a single dollar and helped me find the perfect machine within my budget and timeframe. Delivery was flawless, even with a second floor install. Next time i need an appliance, Bekins will be my only phone call.
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July 2023 by Shari Savage
Good service is nice. GREAT service deserves to be celebrated! In search of a new washer and dryer, we stopped at Bekins before heading to the "big box" store. Holy smokes, what a great experience- didn't go anywhere else. Salesman Zack Snyder was great- he listened to what we wanted and didn't want (I'm easygoing but have clear preferences), it was delivered promptly by Charles and Brian who cleaned thoroughly after removing the old units (I was prepared to do that myself), cleaned out the vent system, and they even left a rose. A perfect, easy, enjoyable experience.
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July 2023 by Lynda McCrystal
Our salesman at Bekins was a wealth of information. The staff that scheduled our install was more than helpful and courteous. They even were able to move the install up a day. We will definitely be returning for future purchases.
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July 2023 by Cindi Kirchenbauer
We had an excellent experience working with John in sales . The two delivery guys were awesome, the rose they gave me was over the top for customer service.I haven't used my stove yet, but I'm sure it's just as wonderful!I will use Bekins again.
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July 2023 by Mary Montgomery
I love my new vented low profile microwave. The controls are much easier to use than my older microwave and the service and help were excellent throughout all the sales, scheduling and service. My concerns and needs were always their first concern.