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January 2024 by Melisa Grentzer
I love this place, great staff and management. They were so helpful when my normal store ran out of my dogs salmon dog food. Chow Hound to the rescue!!
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December 2023 by Walter Weldon
I really enjoy the free dog wash, we use this often. I can usually find what I need or have it ordered. The only complaint is the lack of staff on most days. The person trying to stock is tje same person helping customers and checking people out
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December 2023 by Pam Kyriakides
I love this store, they ready to help the minute you walk through the doors. They will find what ever you are looking for. So polite, helpful, kind. If they don't carry it they will steer you in the right direction! ?
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December 2023 by Jimi Grillo
Staff is friendly and helpful, new store design is easy to navigate. Always clean and convenient.
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November 2023 by P C.
I have been coming to Chow Hound in grand Haven for a few years mostly for the do it yourself dog wash. The bathing rooms are great because I bring two dogs and we have our own personal room. The only thing that I noticed this visit and last was that the rooms need a good scrubbing especially under the tubs. There is a black mold on the wall. Today's visit there weren't any air diffusing nozzles on the pet dryers. I spent lots of time trying to dry my dogs without it. Ended up bringing to Pet Supplies Plus to get the dogs dry with their dryer. I asked the cashier what happened to the dryer attachments, she said they don't have them anymore. Bummer, I loved bringing my dogs here.
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September 2023 by Rachael Gilmore (RachGilm)
Friendly staff, love online ordering-quick and convenient! Only improvement/suggestion would be being more competitive on pricing. Diamond Sensitive 30# was quite a bit higher at your location, thank goodness for price match, T.Sup had it for almost $10 less! Kind of defeated same day pick up, however, employees were great and helpful…worth the extra time to get pricing /refund.
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September 2023 by Carolen Gray
The workers here are so helpful and kind. When my fur baby doesn’t like a food I can return it get store credit… so you can have your baby’s try new things without a huge financial risk.They have a TON of other pet supplies as well you can’t go wrong with this location!
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September 2023 by Brittany Parcher
We have a Sheltie pup. We walked in to get a toy or two for him. Right away we coincidentally ended up seeing a full grown Sheltie dog and the owner I spoke with (not an employee) was very informative about the breed. Then we ended up running in to an employee who got down to my pup’s level to greet him (he is a super shy pup). She asked if we needed help finding anything as well. I will return because customer service is phenomenal!
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August 2023 by Randi Miller
We usually have a pretty good experience but tonight we went into buy crickets and Mercedes looked at us with eye contact several times without saying a word. The employee at the counter was helping a customer at first and Mercedes was scanning product. My daughter went up and asked for someone to help us and she slowly came up and asked if we needed crickets and we said yes. She then informed us that they didn't have any. I told her that would have been nice for you to tell us that instead of looking at us several times. She then tried to say she was helping a customer when we watched her the whole time as she was the only one not helping any customers.We had other items we were planning to buy but decided we will go somewhere else to buy them with better customer service. Not having crickets would have been fine with us. Sitting there wasting our time looking at us several times with no greeting or asking us if we need help knowing we were standing in front of the cricket container is not okay.
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July 2023 by Jennifer Lindberg
I have never experienced a more unhelpful store assistant manager in any retail or service industry than the manager here. We signed up for an auto food order and delivery at the suggestion of the store’s cashier several months ago. Since then, we’ve had several issues with orders not being completed, being charged, and the store assistant manager insisting she can’t help us. I have a receipt from online showing payment with an order number and yet she tells me there is nothing she can do about it and passes me off to a customer service number for a refund or further assistance. And to top it off, they have the food we need sitting in the store that they already charged me for. Completely unprofessional experience in every interaction with her.
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July 2023 by Chandelle Marie Roberts
Staff was helpful and courteous. They showed genuine interest in my, and others, pets. Will return.
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May 2023 by Ricky Sabrino
Amazing staff and a great place for your pets.
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April 2023 by Kerrie Barney
Love the dog was station. Saves cleaning up at home. Doubt love that they are commonly low or out of the baby powder scented dog deodorizer, leaving only the cherry aloe scent (I really don't like that scent). Conditioner was only in cherry aloe this time, too. My dog had to have conditioner.I know, I know.... first world problems. ?
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April 2023 by Mikkenzee Milanowski
My boyfriend gets his cat food here, nice place, friendly people. The one concern I have is the chinchilla in the back is $279 and it makes me sad… I think it’s over priced, and lowering the price would give the animal a better life perhaps… note: I wouldn’t of even known there was other animals if it wasn’t for the hearing the birds.
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April 2023 by Rachel T
They have an adorable in store cat that is quite friendly and are always stocked on what you need!
