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August 2023 by Charley Ramsey
My name is Franny. After my lovely experience at the Porto Bello a few days ago, I thought that this store would be just as great. However, I was wrong. As I am walking around this boutique, I witness a lady knock over a fake plant. She immediately apologized, picked it up, and offered to pay for it. HOWEVER, the lady working at the cash register did not acknowledge she was there nor answer. She completely ignored her and gave a rude glance. I, as a customer, was appalled and immediately left the store. Shame on you Down to Earth, this would never of happened in my home country, Old World Italy.
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August 2023 by Zach Cain
all right everyone let’s take a seat down on this one and let’s talk about my experience here with what i saw… When me and my family entered we were looking around at the items because the stock looked pretty nice and i was going to buy something until we observed a kind women with a bag that happened to knock over a fake cactus in a pot that was sitting on a shelf. When it hit the ground it cracked and the pot broke and the women who broke it admitted to hit right away and apologized multiple times and even wanted to pay for it. The worker didn’t even acknowledge her and that’s when the other woman escorted the kids out and left the one woman to pay for it. After a bit the worker comes out and says she will get a discount and that was a good example for the kids which doesn’t even make sense because the worker set a terrible example for these kids. The worker was even trying to scoop little pieces of the pot into a bag which is useless and who would want that. This was a awful thing to watch and i can’t believe the worker treats people so rude and sets that kind of examples around kids. All in all i was in utter disgust and will not ever be returning here, I decided to not buy the item i had in my hands after seeing this go down.
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December 2022 by Courtney A.
The owner of this business is incredibly rude. I recently made a purchase and asked to use store credit. I was told I didn't have any. When I went back to make the return, they only would give me more store credit only to learn I already had $50 in store credit that an employee "didn't know how to use". Instead of giving me a refund, I now have "credits" that apparently some people don't know how to apply. When I pushed the issue she informed me I could either take the credits or they could "refuse my return". As a citizen and teacher in this community I found her unapologetic and rude demeanor to be very off putting. I will be bringing my business else where from now on.
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October 2022 by Rebekah A.
Down to Earth is the perfect mid class home decor and fashion boutique. The store is laid out well and each item inside is likely hand chosen by the owner because it's all so well thought through! Their clothing choices are super fashionable and the perfect color pallet for the fall season. I appreciated the variety of shapes, textures, accessories and statement pieces. The clothing sizes are a standard XS-L range and for standard height. If you're short like me make sure whatever you pick can withstand some alterations. The home decor pieces in here were limited but all beautiful. Really, this is a cute place to pick out a date night or event outfit. Definitely a fun stop in DT Grand Haven and worth a browse at a minimum if you're in the area!
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October 2022 by Rosalia Beery
I love this boutique! Great clothes, home furnishings and a staff that is so helpful! I always enjoy shopping there when I am in town.
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June 2020 by Diane Mahacek
Love the store, but was very disappointed the staff was not wearing masks or social distancing. We would have shopped more, but felt uncomfortable. Please reconsider your practices to protect others.
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July 2019 by Brenda M.
Such great customer service. Emily was super helpful right from the moment we walked in the store looking for a paddle-board. She was knowledgeable and knew her products but not pushy with sales talk. We ended up negotiating a great package deal for 2 beautiful paddle boards and are very happy with our purchase. Jennifer was also super helpful with helping me pick out a pair of shoes and even offered to order a pair that was out of stock So nice to see such good customer these days!
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July 2019 by Sam M
This store has great gifts and I used to buy a lot here until I started to experience unpleasantness with the owner. The other staff members seem to always be so sweet and genuine so I'm not sure what the deal is but I don't go anymore... kinda stinks tbh
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July 2019 by Scott Wydeck painting
Place is awesome. And that paint job..
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April 2019 by Mark Streeter
Lovely. My bride loved the thing they had there!
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April 2019 by Gamer Gurl
My favorite place to shop in Grand Haven!
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February 2019 by Stacie L. Stevens-Venhuizen
Great clothing and home decor. Love the staff. So helpful.
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August 2018 by Heather Linder
Excellent selection and exceedingly helpful/polite staff. They made sure I had what I needed and that it fit well.
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August 2018 by Sarah H.
While exploring Grand Haven during the coast guard festival, we stopped in to explore this cute little boutique. Their prices are a little on the high side but nothing I wouldn't expect for a location on the main strip of shops in a popular coastal town. They have decor both large and small, women's clothing, accessories, and nice items for gift giving. The woman working in the shop was friendly and checked to see if there was a shirt in my size in the back for a girl's STEM program they were supporting which I really appreciated. They had some very nice summery dresses in all kinds of patterns and other casual wear. I ended up with a t-shirt and a small crossover purse that was made from recycled materials. Stop in and check them out if you are looking to treat yourself or someone else!
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July 2018 by Beth C.
Adorbs little Lakeside town boutique. They have all the perfect summer casual attire for lakeside living -- sunglasses, big Breezy pants come on and adorable swimsuit cover ups plus all the accessories you could want to go along with them and lots of fun gift ideas. The backside of the store is a little bit cramped, but otherwise the layout is lovely. I've been delighted with the cover up dress that I got on my recent visit. It's not super translucent so I can get away with wearing it out and about as a dress, too, and I've gotten tons of compliments on it. La.
