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December 2023 by Patrick Mieczkowski
They will tell you anything to have you to sign an agreement. Corporate will not help with their lies they discuss before the agreement. If you try to cancel they will just hang up on you. They also told me i could do their job for them. Do NOT trust this store location. Buyer Beware!
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December 2023 by John Spears
Great staff go in and seen them for something you need if they don't have it they will try their best to find it for you
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December 2023 by Julie Guilford
They were great guys all around
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August 2023 by amber scott
The store location manager is a rude man, one of his employees in the past was caught peeping in my daughter bedroom window before knocking on our door . I am disgusted and un satisfied as a customer/ex customer of your establishment. They do not follow state law and harass me continuously after a verbal agreement. My account is past due and I refuse to talk to or have any contact whatsoever with the employees or store manager at the Grand Haven location they have called me up to four times a day and stopped at my home twice almost daily it is absolutely ridiculous I have proof of the phone call history and your employees on my doorstep my television that I was paying for has been broken for months . I was not advised that the insurance on the television does not cover anything broken that breaks. I'm only willing to work with the district manager to settle or resolve my account.
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April 2023 by Jill B JammersMom
Originally delivery was delayed, then items were damaged and had to be replaced. (At the time) person handing was fine. Since pay off (many months now) they repeatedly harass with phone calls to get new stuff. I've asked repeatedly for no calls and still get them. I blocked the number but still leaving voicemails.
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November 2022 by robert jackson
Very quick and easy
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October 2021 by Rebecca Geno
Dan is hella helpful. They go out of their way to keep us happy
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March 2021 by Mike
Try to pay your things down as quickly as possible and get a same as cash price. Credit low, this'll work.
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March 2021 by Janet Underwood
Was really pleased with my last purchase so I got a new washer and dryer (specifically asked for brand new not used) and the dryer wont heat up and its got scuffs all over the top so I know its used and they are charging me for brand new...dont think I'll go back...very disappointed in the dishonestyUpdate: the manger at this store was awful to me on the phone and accused me of lying about the condition of the items sent to me. He also stated that he has sent me 3 sets because of my complaint but it was his mess up because he sent me 1 that didn't work and another that was a opposite of the color I ordered and finally sent me what I ordered in the first place...took 3 months to get it right then tried to charge extra for his mistake . When I tried to terminate my rental he called me personally to yell and intimidate me. If that's not bad enough he came to my house personally to "supervise" the pick up to intimidate me more. I will never recommend this store to anyone ever.
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January 2021 by Sheena Kik
Absolutely the worst customer service ever!!!!! I have bought several item from them. I called to pay off one item and was told by the manager that he needed a code and would return my phone called. I waited a week and no call. So I called again same thing. I have now called 5 times and he says the same thing but never returned my calls! Im trying to pay off an item!! Its ridiculous that place is so unprofessional!! Its been 3 weeks now! I will NEVER BUY ANYTHING FROM.THEM AGAIN.
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January 2021 by Doug Blair
Worst service I have ever received. Talked to the same person for 5 days on a desktop computer...went in to buy it not the same one I have been asking him about. Then he proceeded to treat me like my money didn't matter to him. Will never go to this location again hope this guy loses his job.
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January 2021 by Jessy
A lot of paperwork involved and their not very flexible. The customer service was a little odd....
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December 2020 by Meg Scott
Have an oven through them and they for a month keep claiming they ordered a part to fix it and we have not been able to use over for a month and still nothing I need an oven and this is ridiculous this location sucks at communicating and following through!!
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November 2020 by Faith Rickard
Great to work with.
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February 2020 by Connie Acton
I've went to several rent a centers and this one is by far the best. Awesome workers! I highly recommend this place.
