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October 2022 by Elissa S.
This company advertises that it "specialize[s] in senior moves," has a "dependable professional team," and are "flexible to our client's needs." I find those claims to have failed in relation to the two times I hired them. I should have learned from using Scully in June to move my elderly parents into a facility that the company was unprofessional and ill-prepared as movers when the truck and two movers were sent without moving blankets and appropriate dollies. Eventually, a third mover arrived who was brand-new to the company and was just learning. The entire move took far longer, per the two initial movers, because they were not sent with the necessary equipment and supplies. Of course, there was no price adjustment for it taking so much longer due to the fault of the company. I made the mistake of hiring them again a couple of weeks ago, also for a move for my parents from one facility to another. Due to the fact that the facility had not done a good job of cleaning from the apartment floor some thin, smears of dried human waste, the two, young movers were complaining they did not want to do the move. They did not point out any waste on any furniture, even when I asked them to show me. In front of them, a housekeeper for the facility misted a bleach sanitizer throughout the entire apartment, which covered all surfaces. She offered them gloves. I offered to move the furniture into the hallway for them to move so they didn't have to go into the apartment, despite the fact that the dried material on the floor would not have attached to the bottom of their shoes. They said "no" to all offers. They indicated they had to go to their truck to call their boss to make a final determination as to whether they would make the move and would let me know. They never came back. I found the truck was gone with no word from the movers. I called the office where I was connected to the owner, Pat, who was rude and uncooperative. He admitted he told the movers to just leave without talking with me so they didn't have to deal with any "issues," whatever that was supposed to mean. He refused to tell me where any waste was found on furniture. They completely left my parents and me with a move that needed to be made, but no mechanism for making it. Fortunately, I was able to find other movers who came soon after Scully abandoned me, and the new movers had no issues with the condition of the apartment. They made the move and all went well. I will never recommend Scully to anyone and would have given them zero stars if that was a Yelp option.
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June 2022 by Rich B.
Nice people, on time. However they lost quite a bit of our stuff. We lost most kitchen items like all dishes, silverware, wall framed photos. I lost all my clothes and other items. We sold our East Grand Rapids home, retired to Florida, but later purchased a condo in G. R. to return to the area in spring and summer. We used Scully Statewide to store items until we returned. I contacted them several times, no response. I drove to their location on West River Dr and found one framed wall photo of ours. Then they took me to the 5th st storage building to see if the items were in our storage area. Nothing there. So, they had our items spread over both locations. We have been here in G. R. since early April. The Co has not contacted me concerning our loss. Getting a bit fed up. Would not use this Co again. I will try to find out who their insurance Co is and file a claim. About all I can do
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June 2022 by Julie S.
Not great, they moved at the speed of snails, not friendly, the estimate was WAY off as far as price, after they went to lunch one of them spent 15 min. in our bathroom and said he didn't come out because the door was stuck. I am a 60 yrs. old woman with Lupus and back issues and they asked if I could help take things in if they put them at the end of truck for me. ARE YOU KIDDING ME !
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January 2022 by William D.
I hires this company on a recommendation. Their estimator came out to my 1 bedroom apartment and viewed everything I had to move 6 miles to another similar retirement facility. He gave me a quote of $745 for 2 people tto move me in 5 hours. On moving day 3 people show up and supposedly a 4th person ( I didn't see) was there. After moving my goods to the new place, I was given a bill for $1568.50, over twice the estimate. Their comment was that it took more people and time to move me than the estimator said. My son attempted to contact the owner, as well as the estimator, but no callback. a week later once my son had paid the bill on moving day, they sent a note of thank you with the invoice for$1568.50. I disputed the cost and have not heard from the company. This company did not come close to their estimate, twice the amount is not acceptable.
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November 2021 by Karly C.
What a piece of garbage! He sends over thus Dan Hudson who downds ten seconds in my home then says oh sorry it must be his brother, I have to go outside to call him! He never came back! I only called one number period. he never comes back then I get a phone call from Scully saying I sent the guy away? Never in my life have I been treated so dishonestly and unprofessionally! Why would I say that? I called earlier to make sure they would be showing up. Then the guy gets here and makes up this story about me calling his brother, ?? And never comes back to tell me anything! These people are lazy pieces of garbage and also liars! Why would I do that? I have many very expensive stuff to move and it's obvious he was too lazy to take the job! What a bunch of losers! Don't count on these people for anything, they are a joke!
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November 2021 by Don V.
Recently, we moved from a large house in Canonsburg Two separate residences after our divorce. We were very organized inCommunicating which items went with which person.ScullyDid a successful transfer of items to my ex-wives home, while missing several important pieces to my new apartment. After I called to mention the items missing they were clearly labeled for me, Scully movers called my ex Claiming I accused the company of stealing from us. My conclusion is they are not thieves, just sloppy at moving. And a logistics expert reading this review should call the company for an appointment
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June 2021 by Deborah M.
We live in Grand Rapids MI. Five years ago, we had them put items in storage when we were getting ready to sell our home. When we moved into our new home, many items which were in storage in their care, never came back to us! Art work, furniture, antique light fixtures ( which are now for sale at Bridge Street Lighting!). My phone calls were never answered by the owner! When we had them move our household which was not in storage, their truck was not big enough and happened over a weekend. Many items disappeared directly from our old house to our new house. While the movers seem nice, they run a very sloppy operation and if I had read the YELP comments before hiring them, I never would have!
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January 2021 by Marge G.
Great service and care while unloading and moving boxes and furniture into our new condo. The three guys were accommodating and put everything where we asked them. Kudos to Ryan, Joey and Alex!
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February 2020 by Karen Jason Gill
As a Realtor, I am particular on whom I will recommend to my Clients. I have used Scully for my own moves and have been recommending them for years as they always go above and beyond the care expected in a mover.
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January 2020 by Mike E.
What a disappointment , we have moved 5 times over our 25 years together and this was by far the worst. Constantly told what you want to hear and then they change their tune.... prices nowhere near estimates , rude ownership and disrespectful to my family. Many items broken and missing ... many more not respected ..... moving your possessions is a matter of trust and that was trust was breached through out the process. They really need some work as I've never been treated as unprofessionally ...
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November 2019 by Kimberly Lynn
These guys are AMAZING!! Took away the stress of moving. Wanted to move on Fri, they didn't have any openings so I went with Thurs., but Pat Scully called back and said Fri would work.
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November 2019 by Kim S.
These guys are AWESOME!! I really wanted to move Fri, but they were booked(I called 3 days prior to moving!!) But, Pat Scully called me and got me scheduled for Fri. The guys showed up and did work. So impressed, if you are moving give these guys a call. Thanks so much for taking the stress out of moving!! -Kim
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October 2019 by Bob Burt
We have needed them more than once. They performed beyond our expectations each time. I give them an awesome.
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October 2019 by Monica Clinger
Great Family owned business, flexible to work with, professional, highly recommend for all your moving and storage needs.
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October 2019 by Michael Wawee Jr.
Top notch customer service and great quality. Have used them nearly a dozen times and always had a terrific experience. 5* all the way
