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September 2023 by Bob C.
Stood there in the lumber section, watching two dudes move inventory, and they wouldn't even look up at me, even though I'm obviously in need of some customer service. Left after 45 minutes of trying to find someone who would help me. Fuck this place. I'll never go there again.
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August 2023 by Wil Malski
Horrible experience renting a power tool here. Tool did not work properly and even caused an injury when trying to get it to work. Wasn’t able to do the job that I rented it for. The manager would not give me any sort of discount or credit for the issues. Not 25% not 10%. Nothing. Not even an apology. I am willing yo revise this review if I can get an appropriate refund.
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August 2023 by Scott Levandoski
Guys here are great and equipment is always in great shape!!!
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June 2022 by Jeffrey McCauley
Responsive. Answered questions and my made suggestions that weren't updates.
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June 2022 by Staci Marie
I was disgusted about all of the dead birds in the Home Depot garden center that are hanging above our heads in nets. The ones that are trapped are stuck with no way out, starving to death. Stay classy Home Depot.
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November 2021 by Mark Davis
no highlights. went to buy a new stove and fridge. no one around to help
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October 2021 by Hilary Spinner
We purchased our carpet from Home Depot and it comes with free installation. We should’ve been skeptical by that, however we figured that Home Depot would be sure to back whatever install job was done. They contract out the installation of the carpet to CFI. We initially got our carpet installed on Sept 2nd. The seams were not done properly, they damaged our freshly painted walls in an area of our home we are renovating. They also damaged our brand new shiplap. CFI said they
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October 2021 by David S.
Never buy appliances at the Grand Haven store. They make you wait months for delivery and then ship damaged appliances. The appliances manager Brandon is the absolute worst person to deal with. He is young and very inexperienced in customer service. Home Depot needs to do a better job of selecting department managers.
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August 2021 by Richard Kress
was too have a delivery on Saturday but never showed after 4 days of calling i finally got a delivery!! the package delivered wasn't even mine !
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July 2021 by R james
These guys are just working there to fill time. Not knowledgeable, they look at tools like they're trying to read a foreign language. Customer service is not their thing.I'd rate their attitudes and performance as a little bit less than halfass.
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June 2021 by Brian Nienhouse
The staff were prompt, friendly, and helpful.
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April 2021 by Bill Tombs
I’m so disappointed in what has been my favorite store in Grand Haven. Ive used them for window installation s and doors.
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July 2020 by Amy Vander Kamp
Ordered a garage door opener install and it has been a nightmare. Do not recommend! They won’t return calls to even schedule the appointment. Frustrated is an understatement when you pay in advance, completely unacceptable.
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July 2020 by Mary Higginbottom-Johnson
We purchased a dishwasher on June 19 2029 when the came to deliver they claim our line were not tight we called a plumber nothing was wrong with our line we have been trying since June to get this dushwSher installed and now the person who were tasked to install today claim he wAs running late and then when my Hudband calls corporate in the record they wrote the called numerous times. And no one answered Which is a lie my husband Because he was at hone all day today and he only received that one call he was running late. Just think we paid for the installation. One thing for sure Hone Depot does not follow through when it come to customer service. Never will we purchase anything from Home Depot again
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May 2020 by Patrick Henderson
you are not enforcing masks be worn. you have an employee outside counting how many customers are in the store. get a security guard if you have to and enforce this. until you do i will go to Menards who is doing just that. not one person was in Menards without a mask.