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January 2024 by Michael Godlewski
Was a decent place to get work done, although pricey. Now they will not let you bring your own parts in to install on your vehicle. They say it's because of their "warranties", but as I worked in the auto repair business for 5 years I know it's so they can mark-up parts they buy. Honestly what difference does it make if I buy my own oil and filter? Oh yeah about a 30 dollar mark up. Highly dissatisfied, NOT RECOMMENDED!
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January 2024 by Joshua Bounds
After my engine was overheating on my vehicle, I stopped in to Dykstra's and they took extraordinary care of everything. Jacobus Damwijk, who is the manager, is phenomenal and went above and beyond. I would absolutely recommend anyone go to Dykstra's.
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January 2024 by Juliana C
Went there to have a oil leak looked at. There were other leaks as well but what was interesting is the company determined I should get a different engine and there was a sense of urgency. So the lady upfront drafted up a quote. The problem is she was in a hurry to get the quote out and she did not do the quote correctly according to what the tech mentioned that needed to be done and she didn't know what the mileage would be on a different engine that would need to be put in (according to them). And she was getting annoyed that I was asking about the mileage for a different engine and she wasn't trying to get the answer. The owner mentioned I may not need an engine. So as a customer it was like "well do I or no?". So I decided to have a second look by a different company and in the end my engine is fine and dandy (no white smoke out of the exhaust for example also). They took their time, they did not rush, and they explained the quote fully. I am sure intentions were good at Dykstra's but yeah that was my experience.
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January 2024 by Beth Pool
Dykstra auto put on our winter tires. We used the easy night drop box. They offered text updates so we knew when to pick up the car. In addition before picking up the car, they offered pictures of other items that need to be replaced or fixed on the car. They are super friendly and communicative. We will definitely be using them in the future for other car needs.
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January 2024 by Tom Barnhill
My wife encountered a problem while leaving the Meijer store just down the road. She brought the van in and they had someone diagnose and fix the problem right away at a better than reasonable price. Really happy with the way it turned out.
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January 2024 by Andrew Ferguson
Just removed the rear tires that you installed. Had to use a 3 foot long cheater pipe on the end of a 4way lug wrench that was supported by a jackstand. Smoke came from the lugnuts with a loud Crack when the lugnuts came loose. Way over torqued. There is a torque value lugnuts. Your tire tech obviously hit as hard as they could with the impact gun. Unprofessional!
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December 2023 by James Boone
Rear break ruptured, and they went out of their way to get me done in a timely fashion so that I didn't miss work with my vehicle. Work me into the schedule and went above and beyond. To make sure things were done right. Very transparent about cost and necessities that needed to be done to my older vehicle. And offered options very pleased with their service. My new go-to mechanics now that I've moved from Holland to Grand Haven ! Hat off to mechanic Antonio and Heavenly phone voice of scheduler JullianTrueQ
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November 2023 by Jodi K.
What a wonderful experience! The service manager, Jacobus, went out of his way for me by personally stopping by my home to measure the tread on my tires to evaluate if new ones were needed or not. He gathered all the info needed and the following day I had some quotes for options! The prices were great and the service was fast. My car now feels like brand new! Thank you Jacobus and Dykstras!! I will definitely be back for future needs!
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November 2023 by Scott Peebles
I had just moved to Michigan from Oregon where I had the best, most trustworthy mechanic I’ve ever used, Jesse Wilson of Autohaus Eugene. Dykstra’s Auto and Jacobus Damwijk earned my trust with one visit. New brakes, tires and spark plugs on my Porsche Macan Turbo came in under the reasonable quote. The customer service was excellent as well. I highly recommend Dykstra’s!Services: Tires
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October 2023 by Byron Miller
They were able to get my car into the shop within a couple days. Everyone else I called was a week to 10 days out. Ever since then, I have been inundated with emails wanting me to schedule more repairs. They sent pictures of everything they felt needed replacing, but nothing about what it was in the shop for.The work they did was good, and I haven't had problems with it.I guess I am more of I will call when need you type person.What really got me was they said my battery was bad. I knew it was suspect, so they replaced it and charged me 2/3's an hour of labor to install it. Where if purchased elsewhere, it would have been done for free.
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September 2023 by Roger Joslin
Went in for tire rotation and balance and for a possible wheel bearing noise. Also wanted an alignment. The wheel bearing was replaced. It was also determined that a pair of the tires needed to be replaced. New tires were to go on the front for winter traction. Had to take the car back in for vibration. Tires weren't balanced and for some unknown reason the new tires ended up on the back. The rear camber looks visually to be way off. Not planning to take the car back to Dykstra again. I will get the alignment checked and the tires rotated before winter but Dykstra won't be doing it.Services: Steering & suspension repair
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September 2023 by Carolea Ventocilla
I love this place. They have always been very good about communicating everything about my car with me, and fixing it well and timely. Most recently my car broke down only 3 days before I had to take off on a cross country trip and they kindly fit me and took care of me and my car.
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August 2023 by Lindamaria Gosch
Dykstra's Auto took great care with my vehicle and even finished earlier than they had quoted me. My tire rod broke while driving and I had it towed to Dykstra's. They diagnosed and fixed it within 48 hours and I had my car back good as new. Very friendly staff, quality service, and welcoming vibes in the lobby. Would definitely recommend!
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August 2023 by Jeff Disher
Poor communication with me and internally. My truck was there a week with no fix. The nice thing was they didn't charge me but overall was not a good experience.
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August 2023 by Tod Elzinga
I continue to use this business more and more as their service is proving excellent. They are honest and have affordable prices. Exactly what I want.Service: Tires
