-
November 2023 by Josh Heusinkveld
My insurance sent me to here for replacement the windshield, didn't take long to get it done in timing manner and service was good.
-
November 2023 by kai lyja mes šokame.
Wow, I tried to have faith in this place. Landed up like everyone else who goes here. Should have kept the broken windshield comparatively. They couldn’t have done a worse job. No exaggeration. Maybe it’s why they are so hard to get ahold of. What a scam!!! My windshield is literally busting out within 2 weeks seal and all, “new” wipers haven’t worked either. What a joke this place is! I want my money back!!! How are they staying in business?!?! Let me know if you’d like pictures of your disastrous level of ineptitude. Wow, thanks for making life unnecessarily harder!
-
September 2023 by Terese McInnis
I took a rock to the windshield while driving our orange cone highways. My insurance company set me up with satellite to have my windshield repaired. Wow! Excellent service! Called me immediately, gave me an option on dates for repair, called me prior to arrive to review everything that was going to happen. Sent timely texts as they said they would. They came to my house when I was working from home. My repair guy knocked on my door- car in driveway- and explained he had to drive it around a minute after installing the new windshield to recalibrate. Finished, brought me my keys, I had a follow up call to confirm I was happy with the service. WONDERFUL!
-
September 2023 by Nadine Jones
They Didn't carry thru with typed appt. Never showed up. an after recalling them, they raised the price!!!They can't handle a simple order correctly. Didn't follow thru with customer. I will never call or rely on them in my life time, nor my family nor my friends!!!
-
September 2023 by Jon Burne
I arrived to pick up my vehicle, Evan let me know immediately that it would be another 1/2 hour before the office person would be back, he got in touch with her a couple of minutes later and resolved the issue. Honesty, integrity and determination equal great customer service. Thanks
-
September 2023 by Doug L
This has been ongoing for months for a cracked windshield (claim January 2023). 1st attempt, dropped off the night before, got call in afternoon saying they did not have the parts. Annoying but stuff happens. Long elapsed time with occasional contact re parts availability then nothing. Called a few weeks ago, 2nd attempt today (dropped off night before). Get a call at 3:20 to tell me they can't do the work as they don't have the parts. When i picked up my keys was asked if I wanted to reschedule. I said no, the response, "I don't blame you." I would not trust this place to put air in a tire. Save yourself the irritation and find another provider. Additionally night key drop not remotely secure.
-
September 2023 by Neilsin
I had a cracked windshield replacement done at this shop and immediately noticed it was distorted really bad. Had a warranty claim done on the new windshield and had a 2nd new windshield put on, same issue. I ended up stuck with it. I spent over a month, countless trips to and from this location, and phone calls trying to get a good windshield put on my vehicle to no avail. Avoid this place, and this company like the plague.
-
September 2023 by Lisa Thelen
Had an appt and they said take 2hrs came back and they didn't even get started
-
August 2023 by Wally F.
I have used safelite in the past with success. BUT now if you are not willing to do every thing on line, forget it. If you have questions, for get it. If what you need is not on there menu, Forget it. You are not given any options to talk to an agent. You think you have finaly think they are sending you to an agent. NOPE " Were not able to take your call. Good Buy " Wally
-
June 2023 by Kevin Frappier
Slow couldn't get an appt for 30 days. No speedy service, 30 days to do a repair. What a joke.
-
April 2023 by Jack Mills
Everything was seamless and they worked with my schedule.
-
March 2023 by Torey S
Very friendly staff. Great work
-
February 2023 by Sharon Cosgrove
We have had experience with them in New York and Michigan. They were wonderful. Grand Ledge Mi was great to deal with
-
February 2023 by Missy Smith
Excellent service. Great reminders and follow up. Would recommend them to any and everyone.
-
January 2023 by Just JoeKenn
So I had a semi throw a rock at my truck and went to what used to be Pollack Glass in Grand Ledge. It’s now part of Safelite. I had Pollack do work for me before and they were great. I still went into what is now Safelite and scheduled an appointment. Now, I live in GL and made the appt for the one in GL. I started getting texts and emails saying my appt was in Okemos. I called to make sure it was for the one in GL. They lady said she changed it to the GL location. Over the Christmas weekend I continued to get messages saying it was for the Okemos location. I called Tuesday morning and the lady told me that the GL location was booked so I could reschedule or keep my appt with the Okemos one. Needing this done I kept my appt. When I went this morning I was greeted by a lady who acted as if I was the bother to her. I explained I was there to get my windshield fixed. She still could not find my paper work. I asked how long it would take she said about 40min. When I came back you could see a bubble where the chip was about the size of a dime. I thought they were replacing the windshield. Now I still have a blemish on my car and still need it fixed. The workers there acted as if it was not their problem and ask if I was all set when I clearly was not. This place is a joke and I will never be back to the GL location, let alone any other. Avoid this place if you can.
