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December 2023 by Heather N.
I wish there were negative ratings on here! My son purchased his very first car at Sundance a month ago. It was a 2016 Chevy Cruze with under 50,000 miles. He owned it for 27 days and it broke down. He had it towed and found out its going to cost over 3 grand to repair. I contacted Sundance because it was under 30 days and they wouldn't do anything. They offered 15 percent of Labor and parts. When I spoke to the manager I was laughed at and hung up on. This dealership and its practices are absolutely disgusting! Ive contacted an attorney and the BBB
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September 2023 by Dan P.
Went to Sundance in need of a new car, let them know I wanted something reliable for long range driving and my sales rep worked with me excellently on finding a car that worked. After signing onto the car, I was informed the dealership would be putting me on a rental car temporarily as my car required service on the bearings. I was told it would likely be 1-2 days, but it wasn't until 3 days later that I was called to be informed it was ready to come pick up. After picking the car up, I took it for a drive and had various alerts including traction control, stabilitrak and abs all turn on and was temporarily unable to activate cruise control the brakes and rotors were horrible and the dealership had claimed they did an alignment but that was very clearly NOT the case. Took it back to the dealership, and was given a second rental car and was told they would likely have my car back in a service bay that night. In reality my car didn't get back into service until around 4 pm the next day. After going to pick the car back up a second time, we found they still hadn't done anything about the brakes or rotors leaving them potentially unsafe to drive within a few weeks. Signed onto the car almost a week ago now, only took actual possession of it yesterday, and still having issues...would absolutely rate lower if I could.What's great is, after I had originally posted this review I had received a call during which they said unless I took my review down they wouldn't provide continued service, according to the sales manager. Kinda illegal!Horrible service as a dealership, the only good part so far has been the excellent service from my sales rep who's been more than willing to assist with the issues I've had with this car.
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July 2023 by Teufel H.
Had the privilege of dealing with Michael Dowker today. My daughter is headed to college soon. We asked him to find us reliable transportation and gave him are parameters and he delivered in a big way!! We appreciate the service, professionalism and down to earth attitude. It made us feel very comfortable. We will do many more sales with you guys!!
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May 2023 by Erin F.
I bought a used vehicle at Sundance and planned to have them service it. They serviced it a couple of times and did okay. The price seemed high, but I didn't question it. I needed intake and exhaust solenoid replacement and asked for a quote. I was quoted almost $800 for both solenoids and to install them. That seemed like a lot so I investigated. I found the parts for $25 wholesale and $50 at Auto Zone. Next, I looked on YouTube to see what replacement would take. It takes 4 minutes to pop off the engine cover. Next, you un lip the wiring harness from the solenoid with a small tool like a pick. Then, you use a 10mm wrench to remove the solenoid and turn the new one in. You clip the wiring harness back on and that's one done. Repeat for the next and replace the cover. Any mechanic worth their salt can replace both solenoids in a half hour. They are easy to get to. It's four quick operations.I called to ask why the quote was so high. At first Zack even admitted the quote was a bit high. He told me he was charging $300 for party and 2.5 hours at $145 an hour. When I asked why it was so much when it was such an easy operation he said "Unfortunately there was nothing he could do."This is robbery in broad daylight.It's one thing to pay what something is worth. It's another to completely misrepresent the time it takes to do the work.Due to these fraudulent business practices, I will not shop with Terry Hanks and Sundance Chevorlet for a vehicle in the future.
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April 2023 by Adam B.
I bought a 2018 charger that still carried manufacturers warranty. In witch I did not kno, so the salesman sold me a warranty with car that costs $121.00 per month on top of payment of course. Moral of story is don't trust most salesman. Im not dropping myself to his level nor speaking his name. Just be careful at SUNDANCE COMMISSION CONNOISSEURS...
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March 2023 by Nichole C.
I bought my son a car from here, it was nothing short of a nightmare. Within 30 minutes of leaving the dealership the car broke down. We drove right back to Sundance (barely able to accelerate) and told them what had happened. They said they would have it looked at. Two days later they said their mechanics can't troubleshoot the problem since it's a Mazda and it will need to go to a Mazda dealer for service. The soonest they could get it in would be two weeks, I told them this was not acceptable so they said I could take it to my mechanic, which I did. my mechanic said it was the transmission. I called and told the guy who sold us the car and he said we will need a second opinion. So then we waited the two weeks for the Mazda dealer to see it. Once it was at the Mazda dealer they let us know they updated the software but if it does it again it's the transmission. We drove it home and it began jerking and hesitating to accelerate. Back to Sundance we went and told them we do not want the car, we just want something reliable and this is not it. They took it for a test drive and said it drives great we are not letting you switch into another car. And here we are a month later with a car that can't even be driven. Management is useless, they didn't try to help or listen. Basically said sorry and washed their hands of us.
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December 2022 by sabrina b.
This was my first time purchasing a vehicle from them as a relative had purchased three cars over the years and had good experience. I purchased a vehicle as a Birthday gift...in June. I requested a remote start and it was included in the purchase price,fine no problem. He delivered truck to me almost two weeks later and it looked good and I was happy...fast forward three weeks the installer had Covid and appointment was canceled. I txted/called 9 more times over a period of 6 months to get a install before snow. Several times I was told he was waiting for the installation staff to call him,I'll call them today and my favorite one was his txt saying "I promise " to get it this week. He started off very proficient but dropped and fumbled the ball after I signed the contract..my final decision was to call the manager and ask for a refund,left a message. Within the hour salesman txt says they'll cut me a check on Friday November 4th...not even a call or apologies for the inconvenience and frustration. I drove all summer melting when I got in until it started driving with air on. Fast forward to the first snow and I'm still waiting for check in the mail. Woke up too snow and had a attitude as I knew I'd have to go outside early in cold too warm up truck and melt ice. I called the manager and inquired about the check..he had me speak to salesman. He delivered check to my house that night. I called an set up an appointment for the install of the remote start...of course I have to wait two more weeks I'm totally unhappy about this. It should absolutely not take 7 months to get what I requested and paid for.. Ju Ju
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November 2022 by Terry G.
We are very happy with our recent experience in purchasing a 2015 Infiniti from Sundance Chevrolet. Our salesman, Jake Bozzo, was with us every step of the way...from negotiating a good price, to financing a loan, to getting insurance, and to finalizing the deal in a very organized and efficient manner. Jake has a very calm demeanor and let us make all the decisions without any pressure. When we had a minor issue with the car after we got it home, Jake was very responsive and helped us resolve the issue immediately. We were also impressed with Josh, who thoroughly explained all our options for purchasing a warranty for the car. Even though it's a bit of a drive for us, we would definitely use Sundance Chevrolet the next time we're in the market for a car.
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August 2022 by Leo C.
Ive had an aweful experience with these people. the vehicle I purchased was online the salesman only sent me pictures of the nice area of the car. did not send me pictures of where the vehicle needed a lot of cosmetic work otherwise I would not have bought the vehicle. 2nd. when the car was delivered the air conditioning was not working, power steering was hard and going out, the check engine light immediately came on, and the rear was squeeking really bad. when I contacted them it took several days for them to get back to me and now the car has been in the shop almost 2 weeks. the first payment is due next week and I have driven it one time. I will never buy from them again and will never recommend them to any of my friend or family. I bought a 2012 BMW XI worst decision of my life. Robert Fillmore. they sold me a piece of junk!!!!
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June 2022 by Bill J.
Bought my fourth vehicle from there a couple weeks ago. I didn't want to, but that type of vehicle is hard to find lately and I needed it. Wait for it to go through service before I took it home. I was going to pay them to put in remote start, but after two attempts I told them to never mind. I took delivery of the vehicle. The brakes are shot. They didn't put the dash back together after failing to put the remote start in. They could only come up with one key. They couldn't tell me what they did to turn the check engine light off. Took it in because the A/C would blow. Found a squirrel nest in the hvac system. Also needed a $900 compressor. Sales guy won't respond. I even offered to pay for a key. No response. Great work again fellas.
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April 2022 by Darin J.
In my opinion, Terry Hanks does wear a coat and tie and does tell little white liesA commercial for Sundance features Mr. Hanks saying basically "we want your car, no matter what it is, running or not" Of course that is an out right lie. There is a host of criteria to meet in order for them to even considered buying your vehicle. I understand they have to be able to sell the cars they buy from individuals but please be a little closer to honest in your advertising.My car is clean, runs well, looks good, 2007 Buick. not even considered by Sundance.Never trust someone who claims to be a cowboy that sells cars. Real cowboys have character.coincidentally I think they stopped playing that commerical today.
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December 2021 by Anna S.
If I could give zero stars I would. My Dodge Journey was in great condition until I hit a deer September 27. It was towed to your collision center, where I was informed by my adjuster besides the accident that I was missing a catalytic converter, which was there before the accident. It took back and forth calls with the collision center and adjuster to get everything straightened out and multiple claims. I was also told by your collision center that my washer fluid ends were broken, again completely fine before the accident. It took three weeks for my car to be finished there. I was told they test drove it and it was good to go. When I picked it up, the brake light on the dash was on. I called back in and was informed that the deer probably didn't do that and that it would take until the following Wednesday to get back in to be looked at. It took my adjuster to call and get it back in that Monday. From there my car was sent to the service department to fix the brake issue. That issue was fixed, but while there I had them look at a heating cooling issue and clicking noises it would make. For this issue alone it took another two weeks and many phone calls to finally get my car done today. At one point we called the manager and spoke to him and coincidentally it was being approved right then as we spoke even though every time before that we were still waiting. At pick up today, again, just like the collision center, I was told my car was good to go. On the way home, the heat only blows on high, everything else blows cold and now buttons on my dash do not work to control the thermostat and I have to get on the touch screen to control them. If it was in to be fixed, I expect it to be done completely. I am beyond frustrated with the fact that my car was fine before my accident and now all these other issues have come up and every time I pick it up it seems there is something else wrong with it. I am beginning to feel as though it is not being fixed fully, just to get me to bring it back in and pay more.
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December 2021 by Scott M.
Wish I had better news to share, but... After picking up the 2018 Titan, a check engine light came on 2 days after delivery. Looks like an emissions code (P0448). Also when trying to set up the satellite radio, it just reads "check antenna", which means there is a problem there. While this is disappointing, it appears the truck was really not gone over. The brakes that I asked to be checked weren't, and there was a big mouse nest in the engine bay, and the air and cabin filters were filthy. The brake rotors are very rusted and pitted with 1/2" groves. No mechanic would OK this if they looked at them. If the truck was truly checked out before delivery, these things minus the check engine light, would have been caught. I expected a lot better, and this is not a good start for an expensive truck. I am hoping there is something Sundance can do to get this truck right. All I've gotten is that it was checked over and it must have passed. It appears to me that boxes were just checked and it was put on the lot. I've been pretty much told that the brakes would not be covered by them, but that I could get 15% off on parts. This is unacceptable! An apology for missing these items, fixing them, and showing some accountability would help remedy this situation.
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September 2021 by Rick C.
It was hard to give them 1 star! Was lied to over and over! We was test driving town car and noticed emergency brake cable hanging when I stopped and walked around car at a gas station we stopped at! Dan(not the man) said he'd have it taken care of! We go back to pick car up and Dan says it wasn't emergency brake cable but a gas tank strap! I'm not a mechanic but know the difference between the two! When I returned home I crawled underneath and seen they had cut emergency brake cable off from car and noticed two new gas tank straps with new bolts! Only problem is they never put nuts on the bolts! So, not only did they cut emergency brake cable off car they sent us out on road with an unsafe vehicle for second time! I stopped and filled car up cause it was empty when I picked it up! Filled it up with gas than went home with my daughter! With no nuts holding the bolts that secure the gas tank to the car! Gas cap light stays on now since new straps were put on and they say their not obligated to fix! Any place that can send family's out on the road in unsafe vehicle's is disturbing! And I only got 5k miles on a vehicle with just over a 100k before I had to put new transmission in! I'm not going there anymore! Take my experience and think real hard if u want to shop there! My experience could have turned out even worse than it has! Twice ! Think about that!
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August 2021 by Bambi W.
I lived in Lansing for a while, and moved to Denver 13 years ago. Buying a car here in Colorado is traumatic to say the least. I've come back to Sundance over the years and have purchased 4 trucks from Joe. It's the easiest thing I've ever done! I call Joe, tell him what I want, what options, color, trim package, etc. A few times he had what I wanted, a few times he had to find it. Either way, I got what I wanted every time. I show up (or my husband does) signs the paperwork and we are out the door and on the road in no time. It's tricky being out of state and doing title work across state lines, but with Sundance, we have never had an issue. I wish I knew the title clerk's name, I'd give them a shout out as well.