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December 2023 by Heather N.
I wish there were negative ratings on here! My son purchased his very first car at Sundance a month ago. It was a 2016 Chevy Cruze with under 50,000 miles. He owned it for 27 days and it broke down. He had it towed and found out its going to cost over 3 grand to repair. I contacted Sundance because it was under 30 days and they wouldn't do anything. They offered 15 percent of Labor and parts. When I spoke to the manager I was laughed at and hung up on. This dealership and its practices are absolutely disgusting! Ive contacted an attorney and the BBB
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November 2023 by Pebble “Pebbles” Stone
Thank you Sundance for fixing my Equinox she's alot happier
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September 2023 by Dan P.
Went to Sundance in need of a new car, let them know I wanted something reliable for long range driving and my sales rep worked with me excellently on finding a car that worked. After signing onto the car, I was informed the dealership would be putting me on a rental car temporarily as my car required service on the bearings. I was told it would likely be 1-2 days, but it wasn't until 3 days later that I was called to be informed it was ready to come pick up. After picking the car up, I took it for a drive and had various alerts including traction control, stabilitrak and abs all turn on and was temporarily unable to activate cruise control the brakes and rotors were horrible and the dealership had claimed they did an alignment but that was very clearly NOT the case. Took it back to the dealership, and was given a second rental car and was told they would likely have my car back in a service bay that night. In reality my car didn't get back into service until around 4 pm the next day. After going to pick the car back up a second time, we found they still hadn't done anything about the brakes or rotors leaving them potentially unsafe to drive within a few weeks. Signed onto the car almost a week ago now, only took actual possession of it yesterday, and still having issues...would absolutely rate lower if I could.What's great is, after I had originally posted this review I had received a call during which they said unless I took my review down they wouldn't provide continued service, according to the sales manager. Kinda illegal!Horrible service as a dealership, the only good part so far has been the excellent service from my sales rep who's been more than willing to assist with the issues I've had with this car.
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September 2023 by Catherine Caswell
Top notch service. They've always fixed my car on the first attempt. Communication about the issues and the coast were professional and much appreciated. I trust them.
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September 2023 by Jim Trappen
Had some repairs done to my car, it was a pretty good experience
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July 2023 by Mikayla Fox
Joe Hanks was amazing at helping us get this beauty! We appreciate the business and all the help he extended to us!Thanks, Joe, for all your help!!
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July 2023 by Teufel H.
Had the privilege of dealing with Michael Dowker today. My daughter is headed to college soon. We asked him to find us reliable transportation and gave him are parameters and he delivered in a big way!! We appreciate the service, professionalism and down to earth attitude. It made us feel very comfortable. We will do many more sales with you guys!!
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July 2023 by Pop Rock
Went to this dealership in the word that if we had at least a 500 dollar down payment they'd work with us. What a joke
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May 2023 by Chelsea Pennington
Transmission went out on our 2017 Terrain. We luckily still had GM warranty to replace the part. Sundance did the part replacement in 2021 which took a few weeks to complete. Last week, the transmission went down again with less than 30k miles on it. Sundance refused to back up their work as they said our warranty was expired by this point and they couldn't help. We took the car to another repair shop, which found that we did in fact still have warranty coverage. Will never go back to Sundance to buy or have dealership repairs done.Service: Transmission replacement
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May 2023 by Erin F.
I bought a used vehicle at Sundance and planned to have them service it. They serviced it a couple of times and did okay. The price seemed high, but I didn't question it. I needed intake and exhaust solenoid replacement and asked for a quote. I was quoted almost $800 for both solenoids and to install them. That seemed like a lot so I investigated. I found the parts for $25 wholesale and $50 at Auto Zone. Next, I looked on YouTube to see what replacement would take. It takes 4 minutes to pop off the engine cover. Next, you un lip the wiring harness from the solenoid with a small tool like a pick. Then, you use a 10mm wrench to remove the solenoid and turn the new one in. You clip the wiring harness back on and that's one done. Repeat for the next and replace the cover. Any mechanic worth their salt can replace both solenoids in a half hour. They are easy to get to. It's four quick operations.I called to ask why the quote was so high. At first Zack even admitted the quote was a bit high. He told me he was charging $300 for party and 2.5 hours at $145 an hour. When I asked why it was so much when it was such an easy operation he said "Unfortunately there was nothing he could do."This is robbery in broad daylight.It's one thing to pay what something is worth. It's another to completely misrepresent the time it takes to do the work.Due to these fraudulent business practices, I will not shop with Terry Hanks and Sundance Chevorlet for a vehicle in the future.
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April 2023 by Adam B.
I bought a 2018 charger that still carried manufacturers warranty. In witch I did not kno, so the salesman sold me a warranty with car that costs $121.00 per month on top of payment of course. Moral of story is don't trust most salesman. Im not dropping myself to his level nor speaking his name. Just be careful at SUNDANCE COMMISSION CONNOISSEURS...
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March 2023 by Bethany
They were polite and professional. did their job.
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March 2023 by Nichole C.
I bought my son a car from here, it was nothing short of a nightmare. Within 30 minutes of leaving the dealership the car broke down. We drove right back to Sundance (barely able to accelerate) and told them what had happened. They said they would have it looked at. Two days later they said their mechanics can't troubleshoot the problem since it's a Mazda and it will need to go to a Mazda dealer for service. The soonest they could get it in would be two weeks, I told them this was not acceptable so they said I could take it to my mechanic, which I did. my mechanic said it was the transmission. I called and told the guy who sold us the car and he said we will need a second opinion. So then we waited the two weeks for the Mazda dealer to see it. Once it was at the Mazda dealer they let us know they updated the software but if it does it again it's the transmission. We drove it home and it began jerking and hesitating to accelerate. Back to Sundance we went and told them we do not want the car, we just want something reliable and this is not it. They took it for a test drive and said it drives great we are not letting you switch into another car. And here we are a month later with a car that can't even be driven. Management is useless, they didn't try to help or listen. Basically said sorry and washed their hands of us.
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December 2022 by sabrina b.
This was my first time purchasing a vehicle from them as a relative had purchased three cars over the years and had good experience. I purchased a vehicle as a Birthday gift...in June. I requested a remote start and it was included in the purchase price,fine no problem. He delivered truck to me almost two weeks later and it looked good and I was happy...fast forward three weeks the installer had Covid and appointment was canceled. I txted/called 9 more times over a period of 6 months to get a install before snow. Several times I was told he was waiting for the installation staff to call him,I'll call them today and my favorite one was his txt saying "I promise " to get it this week. He started off very proficient but dropped and fumbled the ball after I signed the contract..my final decision was to call the manager and ask for a refund,left a message. Within the hour salesman txt says they'll cut me a check on Friday November 4th...not even a call or apologies for the inconvenience and frustration. I drove all summer melting when I got in until it started driving with air on. Fast forward to the first snow and I'm still waiting for check in the mail. Woke up too snow and had a attitude as I knew I'd have to go outside early in cold too warm up truck and melt ice. I called the manager and inquired about the check..he had me speak to salesman. He delivered check to my house that night. I called an set up an appointment for the install of the remote start...of course I have to wait two more weeks I'm totally unhappy about this. It should absolutely not take 7 months to get what I requested and paid for.. Ju Ju
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November 2022 by Terry G.
We are very happy with our recent experience in purchasing a 2015 Infiniti from Sundance Chevrolet. Our salesman, Jake Bozzo, was with us every step of the way...from negotiating a good price, to financing a loan, to getting insurance, and to finalizing the deal in a very organized and efficient manner. Jake has a very calm demeanor and let us make all the decisions without any pressure. When we had a minor issue with the car after we got it home, Jake was very responsive and helped us resolve the issue immediately. We were also impressed with Josh, who thoroughly explained all our options for purchasing a warranty for the car. Even though it's a bit of a drive for us, we would definitely use Sundance Chevrolet the next time we're in the market for a car.