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November 2025 by Shaw Raleigh
I had 3 stone chips in 2 weeks. I left my vehicle there each time for Glassmasters of Portland to come and and replace the windows. Nice facility and excellent customer service all the way around.
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March 2025 by Gary Bebee
Deer damaged repaired and looks like new.
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March 2025 by John Colegrove
Very efficient, very kind courteous.People and they always get it done right.
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January 2025 by Maricela Tapia
I hit a deer and needed my bumper / fog light replaced, and Gerber was very helpful from start to finish. They’re very communicative, and lay it out for you what is being fixed and where. I really appreciated the sheet they give you with costs and a diagram of your car. They also made sure to have the parts before dropping off my car, which I appreciate because I don’t want to have my car sitting while parts are being ordered! They also call to give you updates on where your car is at in the fixing process. I feel like very few shops have that built into their process, instead you have to call them for an update.
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September 2024 by Bridgette Miceli
sad that even after contacting the district manager regarding issues with my car, the body damage part they caused was just ‘forgotten’ about. They had to smash out my back glass for replacement which ended up with tons of scratches on the roof of my car, the weather strip barely hanging on, and glass left in my trunk lol. Not playing yet ANOTHER game of tag with them trying to fix my car, guess I’ll get it done somewhere else.
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April 2024 by Jena Harwood
I called needing repairs and they got me an appointment in less than 48 hours, I was in and out within an hour and the cost was much less than the original qoute the dealership gave me. Communication and customer service was great. Highly recommend!
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April 2024 by Kim Ellis
Glass America replaced my windshield. Came to my work and replaced it in 35 min.Great experience.
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April 2024 by Taunia Sadler
*This is a Zero Stars review for Gerbers in Grand Ledge MI*I have never written a negative review before. In this instance I feel I need to, to warn others. We brought our truck to Gerbers as they were on our insurance agent’s referral list. The hood was dented as a result of the August storm, and the mirror was also torn off. We waited five months for the parts to come in which is understandable and the way things are these days. However Gerbers had our truck for over 5 weeks to do the repairs with very little communication or updates provided. Either myself or my husband would have to call each week to find out when it might be done. This went on for weeks and was difficult as we were sharing one vehicle. We were never given any concrete answers, just that they were working on it. There doesn’t seem to be any desire to please the customer or empathy for the customer whatsoever. They are extremely lackluster and blasé. Finally after five weeks to replace and paint a hood and fix the mirror, it was ready, or so we were told. When we picked up the truck, the hood was not lined up properly. You could easily see this at a glance. The inside of the hood was not painted, there were drips on the side, and the inside was covered in a layer of dust and the windows were absolutely filthy. After showing the manager this, we were put on the schedule to take it back the following week to fix all of their mistakes. IN THE MEANTIME when we were driving the truck, other drivers kept flashing their lights at us. We then discovered that the lights were not wired back in properly after they unhooked them to remove the hood. So guess what my husband ended up having to do himself on a Saturday morning? He didn’t even bother mentioning this to them, but I think he should have. I called our insurance company to tell them about our experience and they are removing them from their referral list. We took it back the next week and two days later their mess ups were fixed. Again, the inside was dusty and a mess. It was horrendous. There is no pride of workmanship to do a good job and no apologies given. NEVER EVER AGAIN WILL WE GO BACK TO GERBERS!! This is your warning!
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February 2024 by Paula Thomason
After waiting over 2 weeks for an appointment, they set up with us, the receptionist looked unkempt, was rude, and they weren't ready for us until 40 minutes later.We went to Eaton Auto Body and didn't need an appointment to be seen by the owner. We were treated professionally, with respect and courtesy.It's a definite PASS on a referral for you to go to Gerber Collision & Glass from me. Oh, and they quoted over $100.00 more to fix our truck than Eaton Auto Body.
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February 2024 by Colton Knoch
Once I was able to get my car in they had a very fast turnaround time. I had a collision with a deer and they did an amazing job restoring everything. Shout out to whoever worked on my car, it looks brand new!!
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September 2023 by nolan marsh
They did a very amazing job with my truck and did it fast very easy to work with would definitely recommend them
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July 2023 by Kotton Talbot
Very nice work!! I recommend this business. Auto repaired after hitting a deer. The estimator and other staff were very professional and thorough, After the repair the whole car looks like new. And they even cleaned the interior - which was very dirty.I read these reviews and saw some were negative. But, I wonder if the complaints were really based on the quality of the owner's insurance, rather than the repair facility.Either way - I hope this helps!
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July 2023 by The HeevOut
Only time i write a review is because of poor service. Always hate to do it but it has to be done.Took my car in for rear end collision repair. After 3 wks of being in the shop i was told got all the parts ready to align and paint.. after weeks go by then was told repeatedly that it be back to me at the end of the week. Its going on the 6th week.Customer service is trash. Say they will call you back. 2 out of 5 times they have. Cant give you an honest answer.. hiding behind the desk.Car rentals are not cheap. They need to get there stuff together. People have lives to carry on.. work to get to. Dont need any other distractions.We brought you our car to do the work. Not to get bully around!!Next time i’ll go elsewhere…Service: Body & Trim
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March 2023 by Brandon Lambrix
Took 2 weeks to get an appointment to look at my car, and it'll take 2 months before they can work on it.EDIT. They did a great job once I was able to get my car in so increased my review.
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February 2023 by Janine Lake
I took my sister in law to pick up her car. She seems happy with the work done on it.
