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March 2024 by Pawel Koper
Awesome service , everything took me 5 minutes to drive out , very friendly people
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October 2023 by Gretchen Herriman
Dezirae was aaWESOMEeee!!!! She did a great job getting us to our vehicle as fast as sh can!!! Great customer service!!!!!
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October 2023 by Jim Nancarrow
Easy check in and car was ready to go when we arrived at airport. Car was clean and gassed up. Return was fast and easy allowing us plenty of time to get to our flight.
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August 2023 by Michelle
Alamo did a great job of making sure I was well taken care of, they were quick and courteous in getting us into a car and on our way. I would definitely use Alamo again in the future! I got my rental at an amazing price!
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July 2023 by Michelle Denis
I wish I could remember the woman who helped me - she was awesomeJune 20, 2023 around 1600 hrs
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June 2023 by Mark Jacobson
Everything went great! Didn’t appreciate the $400 deposit because I was not flying in to Grand Rapids
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June 2023 by Dawn S.
Employees we very friendly and more helpful than anywhere we have visited in the past for a rental. Will definitely recommend this location. And we will use them again next visit to that area.
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December 2022 by Brant Anderson
I was able to rent a 4WD for a snowstorm and it did well, except the windshield wipers were heavily worn out and the front tires were low on tread. When I returned it, the nice lady named Sierra gave me a discount on the rental because I mentioned the issues. She is very nice, happy and friendly. Thank you Sierra for great customer service!
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October 2022 by Catherine Cook
Great service and price. the rental car was great. They sent me a text during my rental asking me is everything was going well!!! thank you Alamo!
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October 2022 by Josh C.
Booked a vehicle 4 days ago and as I get here to pick it up for our trip to Florida I find out they cancelled it because they overbooked. Alamo/Enterprise has a real problem with their accountability/customer service. Now we have to cancel our trip.
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September 2022 by Michael Franckowiak
The representatives of Alamo were polite and efficient from the time I got the keys until drop off.
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July 2022 by Thomas Overmiller
Fast, friendly, speedy service on the front and backend. Quick, easy access to and from terminal, too. Excellent.
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May 2022 by Eric Nittolo
Fantastic customer service and amazing cars. Rented a Nissan armada in grand rapids Michigan. Also the pickup is easy and the dropoff is perfect. Hand the keys and walk away. Perfect
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May 2022 by lisa4954
The service has was not great. No one helped me when I dropped it off even though there were a few around. When I asked a question they just told me I need to go inside. The person who checked us in was also rude and dismissive. I work for a large company and was traveling because of them and will be traveling more. I will not be using them again.
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January 2022 by Glen jandernoa
I rented a car from Alamo in Austin Texas. I left my glasses in the car. I tried calling the same day to get them back. Calling the number on the website was a waste of time. Phone would ring and ring. Day two it was answered only to be told no one could help me and they hung up. I did manage after some time to post my loss on the Enterprise site. Apparently Alamo is owned or managed by Enterprise. Supposedly I would get a confirmation email reporting my loss but it never happened!After this post Alamo automated system reached out. This only reinforced my disdain for them.
