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March 2024 by J Hurt
Their love of pets shows with how much they care. My cat got the lion cut and it was the cutest thing ever!
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March 2024 by Julianne T
Given the good reviews, I was looking forward to check this place out, but from what it sounds like they don’t care to bring in new customers and their attitude was not pleasant over the phone.
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October 2023 by Jacki Solon
Tammy is an excellent groomer. Our dog Archie is difficult beyond words but yet she manages to give him a perfect haircut every time.
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October 2023 by Debbie Norman
First time there…They did an amazing job on both of my super long haired havenese!!!
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August 2023 by Annie Stevens
This was the BEST experience I've had with my pup who doesn't like her nails trimmed!Lois, thank you SO much. We'll be back for sure!❤️ Anne and Paisley
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August 2023 by Kevin Burner
Went in and wanted my dogs ears and teeth cleaned and wanted him groomed. Was told around 2 hours. Went back 3 1/2 hours later to check in and they released him. Ears were still dirty and teeth didn't get cleaned.
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September 2022 by Apoorv Singh
They always do a wonderful job on my pup. They listen to the instructions/style you ask for and offer great advice.
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July 2022 by Lisa Hogan
Was told two separate times bringing my dog in being a first-time customer that it would be $50 to do her. I said are you sure with huskies and she said yes. Then I go to pick her up after a visit and they want $70 I tried to reason with her, told her my situation and the woman that told me the $50 price was there grooming... but she said No! I will not go back again. There are still some areas that weren't taken care of properly like I have had done from other pet salons... totally disappointed!!!
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April 2022 by firechasers
My first visit to Avalon will be my last. Although not the only source of discomfort, the haircut on my Golden barely qualifies as a haircut. It was unsettling when the girl at the counter demanded the gratuity before I could see my dog. I complied and regretted it as soon as I saw my dog. I walked out, thoroughly unhappy. As I thought about it, I went back in and showed them the uneven and ragged cut. The groomer nodded and said, "You want it shorter." "No, I want it less uneven." She worked on her for another 5 - 10 minutes. I took her home and am very unhappy with how she looks. She still looks as if she were groomed by a third grader. Maybe Golden's aren't their thing -- I don't know. I gave them a picture of her from a previous haircut so they would know exactly what I wanted. The staff does nothing to inspire confidence, either. I don't recommend them to anyone.
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March 2022 by Richard K
Our dog walked into their business and limped out. We have emailed them several times to find out who groomed our dog and what may have happened. Our Vet told us her left knee joint was injured. She is now on pain meds to see if it will heal without the use of expensive surgery. Our emails go unanswered. We have used them for years and never had a problem. Cannot understand why we haven't been contacted to get some answers. We will not be returning to this business
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March 2022 by Kristina Witters
We're so thankful to have found Avalon Pet Salon for our 50 pound goldendoodle! The owner has been great to work with and given us practical advice on how to best care for and manage our dog's coat. So thankful!
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February 2022 by Kris Witters
Avalon Pet Salon does a fantastic job grooming our 50 pound golden doodle, Annie! Our dog is a bit skittish and this is the best experience we have found for her in Grand Rapids/Cascade area. We are so grateful!
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February 2022 by Hillary Vermilye
We had a terrible experience. Our goldendoodle is so uneven and has long chunks of fur all over. He has a cut in his ear, above his eyebrow and on his nose. He has been extremely timid since I picked him up yesterday and that’s so not like him. He has been to the groomer numerous times (first time at Avalon) and we have never had an experience like this. Very upset with our experience. We will not be back.
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February 2022 by Brent Feusse
They always do such a great job grooming our dog. Everyone is so friendly.
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January 2022 by Denise D.
I dropped off my dog at 1:30 today and was told would be ready at 3. My husband went to pick up at 3, and they hadn't even started. They spent a hurried 5 minutes trying to groom at that point and the result was very poor cut for $40. The desk clerk had no idea she was even there!! I will never use this salon again. Do not use this salon.