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September 2023 by Caitlyn Witkamp
Fantastic customer service. I called ahead to see what the wait time would be and Don was great on the phone. I walked in and he had my profile pulled up, grabbed my keys, and got my oil change done within an hour. Best service I’ve ever had!
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September 2023 by Amra Plavcic
the bigger guy with the beard customer service skills 0/10.I asked about tightening some bolts which i was recommended to come here by Firestone because of a specific key. , the guy tried to make me look stupid “it would have fallen off if it was loose”Alright, don’t help me. I’ll go elsewhere.Meanwhile the other two places actually took a look at my tire and suggested optionsIt ended up being just some loose bolts no thanks to them.Not sure who rained on his parade but didn’t have to be rude about it.
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September 2023 by R Riemer
Customer service was great.I needed to have the TPMS sensors replaced on my stock tires and rims. The tires had about 15k miles on them. I had stopped at a national tire shop, and they told me the tires didn't have enough tread on them for them to replace the sensors, but they could give me a good price on new tires. Belle Tire had no issues with replacing the sensors. Got them done in half the time they said it'd take. Great place to go for service.
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August 2023 by Nate
Ordered the tires I wanted online. Had them installed next day. Service was friendly and they got me in and out with the alignment in about 1.5 hours. Cheapest price for my tires installed I could find. I checked both local joints, national chains and the dealers and Belle was at least $200 cheaper than the others.
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August 2023 by Sarah Gebben
Made an easy online appt for a new set of tires. Dropped off car, new tires were replaced in less time than they estimated. They kept us informed along the way, too. Easy in and out. Great service.
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June 2023 by Ray F.
So I had a huge construction nail in my tire and I took it to discount tire. It felt so good to know that I can make it there and get my tire fixed. But that didn't happen. So I went to Belle tire and they were superb they did my tire in less than 15 minutes. Even though they told me an hour. But it was done. Love you Belle tire keep up the great work thanks Joey you the man
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May 2023 by Sadie Zylstra
Recently had my back left tire and rim fly off of my car while driving! Jesse went above and beyond to find me a rim that perfectly matched my other set since they were discontinued! It was all done so much faster than I thought and was very affordable. SO grateful to Belle Tire for this experience!
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May 2023 by shelli lipfert
They originally weren't going to be able to get the tires we needed until early afternoon. When Don found out we still had a 6 hour drive to make, he made arrangements to get the tires by 10am. Awesome customer service! Will definitely recommend!
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May 2023 by Ian Richards
extremely unprofessional. had an interview scheduled for 10am this morning, showed up at 9:40 and their manager never showed up even 45 minutes after my scheduled interview time. won’t be bringing my vehicles back to them.
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April 2023 by Darrell Johnson
I've always had great service at the 28th St./Eastbrook location. Brought in a flat tire to patch. Even though I didn't buy the tires from them, they patched it for free. Much appreciated.
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March 2023 by Jeremy P.
Got my oil changed on my car today by them. I got home and there is oil everywhere. Of course they are closed. Not a fan of this place. It's not my first bad experience. A few years back they put the wrong oil in my wife's car. Shame on me for going back.Took it back the next morning. Cracked oil filter housing. The service rep said it was plastic and yesterday when he tried to get it off it was really tight. Well they also put the last oil filter on. So sounds like someone cranked too hard last time or this time in the process of changing the oil. They are putting on a new aluminum one. Corporate called and are issuing a refund for the oil change. Glad they got it fixed up.. but I'm out of giving this place more chances.
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March 2023 by Chantice LaGrone
This review is looong overdue. Came here to fix my broken window (it was shattered and the regulator broke) and get all new tires at the same time back in 2019/2020. They did not fix the regulator. It broke the next couple days. We brought it back and they said something new was broken and were really rude to me and my companion about it. The lack of professionalism was ridiculous. Do not go to a tire place for window work. Learned my lesson. Stopped going to them completely after that.
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February 2023 by Mayda&ChipSki
So grateful for this wonderful location of Belle Tire! Our daughter is in college here but we are out of state & too far to be any help with a flat tire later at night. She was able to make an appointment quickly & the service at this location was OUTSTANDING! DON was really kind & respectful to our daughter, not making her feel “less than” in any way. This was a stressful experience getting her first flat tire & Don was so helpful that she wanted me to post this 5⭐️ review! Thank you Belle Tire on 28th St Grand Rapids!
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February 2023 by Yalc Kcin
3.5/5 StarsOverall was a good experience. When I called originally he told me it would be about a 8 days before they could get me in. Then I said I would like to call other belle tires and see if someone could get me in sooner then all of a sudden they could get me in same day. I did appreciate that. But the reason it's 3 star is they called me and said they did an alignment check on the car and it was out of alignment and would I like them to allign it and I said yes. Little did I know that would cost me another 100$ on the final bill. I was never told that was going to cost more. I thought it came with purchasing new tires..... I felt scammed for another 100$ on that. Very disappointing in that. But other then that they did a great job.
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February 2023 by John Oliver
Went for the alignment that is first come, first serve. Waited for four and a half hours for it to be done and had no communication. I can't say I would recommend them for anything if they communicate like that.