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April 2024 by No One
Every time I go to this location the customer service skills are far superior to any other Biggby I've been to. Y'all leave Hudsonville and Jenison in the dust.
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April 2024 by Melissa F
Whoever was working today 4/13/24 at 2-ish pm did a fabulous job on our frozen drinks. Perfectly done! Thank you!
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March 2024 by barbara shepard
The young lady that worked the drive thru at 10am 03/18/2024 is so sweet, polite, an helpful. Many could learn from her care for customers.Wheelchair accessibility: Wide enough doors, an curb has ramp
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February 2024 by Amber Ferris
Always out of what I ask for or gets order wrong
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December 2023 by James Mikula
Aileen is amazing at location! Incredibly friendly, helpful, and sweet. Will drive out of my way to go this location for Aileen!
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November 2023 by Charles Tisron
The wife likes the frozen Carmel coffee. I stop and pick one up for her. I drink black coffee only so no reason to pay a high price for mine.
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October 2023 by Courtney B.
this review is for the location at 54th and division... was super bummed out because one of the barista was so rude! I'm not trying to be precious but I spend eight dollars plus a tip on a latte and I politely asked for the whip cream I had ordered. She snapped at me and said I needed to ask for it if I have an oat milk drink... I had specifically asked when I ordered but even if I hadn't it doesn't feel good to be treated this way. Like wow. I worked on the street but I definitely won't be returning to this location. yikes
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October 2023 by Wayne Gee
They where crazy busy with only two people trying to work the drive through plus walk in traffic after 8 minutes waiting I walked out.
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August 2023 by billie mccurry
Got here at 5:42 because their hours online state they opened at 5 am, no one was here! If you're not open change your hours so people quit wasting their time driving out of their way to go there!
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August 2023 by Chasity Moncrief
The cashier Ilene (might be misspelled) has the best customer service!! i love this location and go out of my to go to the 54th and division location!! GREAT JOB TO THE TEAM
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August 2023 by Samantha H.
I spent the full day at this location to make use of the free wi-fi, and the buy one get one free Wednesday deal. I arrived an hour after opening. Upon arrival the manager "Aileen" was telling one of her staff that she "Puts out too easily" in reference to this under-age females person life. The manager then left to the backroom where other staff mentioned she was using cocaine. I asked if I may see behind the counters and was invited back. About 10 minutes later the manager returned to front of house and appeared very alert. She requested for a guest to disable flash notifications on their phone and became dismissive and irate towards the guest. The manager was asked for by an employee to help on the register with a confusing order. The manager made a big deal about this employee requesting help and pushed the employee to the side. I spoke with this employee at a later time who disclosed to me that the manager frequently lays hands on employees, especially younger employees, yells at them, and calls them horrendous names. My personal observation of the manager only verified this employees claims as the manager began talking about a prior employee, referring to him with derogatory slang used to describe LGBTQ+ individuals. At no point did the manager use discretion, allowing the entire staff and customers to overhear her language. If you are choosing to consume beverages, or food supplied by this place, you will be putting your health and safety at risk. The amount of food, open containers, unrefrigerated dairy products, and waste materials left in the working area is disguising. I posted images of the behind the counter area prior to writing this review to provide evidence to this review and claims made about food safety.
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July 2023 by Jack Evans
usually love this one they always did great with my drinks but today i ordered a 24oz strawberry shortcake freeze well after waiting 5 minuets find out they’re out of strawberries so she said they can make anything for “free” you know after i already paid 7.30. so i got another drink… and they gave me it IN THE SMALLEST SIZE it’s like 2 sips and i paid $7.30 FOR WHAAAA ??
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June 2023 by Andrew Geister
Coffee and food where fantastic. Service was good.
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June 2023 by Victoria Rose
Went there for the first time in a long time having a rough morning and the girl who took my order was so sweet and even gave me a free drink! Definitely made my morning :) also try their blasts and mocktails they are super yummy
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May 2023 by Victoria Furr
Went there for the first time in a long time having a rough morning and the girl who took my order was so sweet and even gave me a free drink! Definitely made my morning :) also try their blasts and mocktails they are super yummy
