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January 2024 by Regina P.
Boost is being terrible. I am switching carriers and first I needed a transfer code which after being on hold for 2 1/2 hours was told I need to go to a store to get it. Then I needed to get my phone unlocked before I can use the new sim card. I have been trying to get my phone unlocked 4 four days and they keep saying the ticket wasn't submitted so I have been without a phone for a week now. They said they will submit a new ticket. I have talked to supervisors and was promised times. Then this morning Albert the supervisor hung up on me and said there was nothing he can do. They are holding my phone hostage. The phone is mine and paid in full. It needs to be released now please don't use them if you want easy or friendly support. I have been with them on and off for 10 years but will never use them again!!! @boostmobile. P.S. Mint is the carrier I am going to and they have been super helpful and so caring about me being without a phone. So happy I am leaving boost and going to MINT... I would give them a -100 if I could a 1 star is way to good
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February 2023 by Anggella Katherine “Strawberry” VandenToorn
Great ppl who work here
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February 2023 by Mb E.
Boost Mobile in Standale, Michigan has the worst customer service. They are slow and rude. I tried to tell her my issue and she was unwilling or unable to help me. Perhaps, she needs training? Problems with 'Boost" twice in the last month. The first time it took 3-5 days to get my texts. The second time, today, I lost access to data and phone service. Yes, my bill is paid in full. I would look elsewhere!
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February 2023 by Nabeel G.
Great service, and great positivity. Great deals as well.I've seen slot of boost mobile hut I think I will come get the most.
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September 2022 by Mary G.
After having Boost service for years, I have joined another network with my family for a family plan. I have called Boost 10 days ago asking to have my phone unlocked. I have had to call and be told different things by different people in their customer service department 3 times since the initial phone call. This is my phone that I paid cash for. It was not financed thru Boost. It is mine and I should be able to do what I want with my property. If this is how Boost treats their past customers, why would I ever go back and use their company. I have no problems with the Boost store on Division Ave, I have a problem with their entire company.
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May 2022 by Ana Chavira
The guy (wish I knew his name)shout out, you were so helpful and I saved $42.00! Thanks Burton and Division boost mobile u know what your doing!!!
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November 2021 by Quaysean Alejandro Santiago Saintard
I love buying from there
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September 2021 by Benjamen Sharp
The young lady(Annie) was so nice and helpful. She knew what she was doing and hooked me Up! :)
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September 2021 by unraveled senpai
I didn't get a phone but the staff was extremely helpful towards my father
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September 2021 by Cecilia
Good staff thanks Lupita for helping me out
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August 2021 by Josh H.
Had to get a new phone due to my old one not working. I asked the employee if they had any phones under $95 to which he responded "No". I then pointed to a flip phone and asked how much it was and his response was "$75 but you don't want that".How do you know that's what I want?Point is this guy is that this guy will lie to your face to make a sale.
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June 2021 by Jennie Botsford
Lady was very nice and polite
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May 2021 by Alicia Hargrove
DO NOT go to this store. The guy here is a fast talker. I bought a new iphone for my daughters bday and I told him I wanted her on our family plan....HE PUT HER ON A 60.00 PLAN BY HERSELF!! He knew after you pay for a plan there are no refunds or anything. He also put it on auto pay and I had to contact boost to get it fixed.... This place is HORRIBLE!!
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September 2020 by Stephen Nichelson
I just can't believe how complicated it has become just to buy a new phone. So many hoops you have to jump through. It was 35 extra bucks just to get this Moto G7 activated on my Boost account. I am a loyal customer and they charged me to stay with them. Not super happy but not too much lost. It's the cheapest everything plan so far so I'll stay with them for now.
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May 2020 by Corey Guigelaar
Walked in and the guy behind the counter immediately started about me needing more money to even shop in his store. Not going back.
