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January 2025 by Jenni
The person that works there has terrible customer service, he was bugged out that my mom decided to return the phone. So he had a bad attitude about it since we entered the store.
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January 2025 by Amanda Elmer
I have been with boost Mobile for almost 15yrs. I am sad to say this week I am done. It is literally on your website that I am not signed into a contract and that I am allowed to switch my plan as I choose yet you refuse to allow me to switch back to a month to month plan instead of the 3 month at a time plan. I tried to fix this through customer service before my service was interrupted and you refused stating no plan is available for me to switch to and that I am stuck with the 3 month plan despite never signing a contract stating I'm not allowed to switch or that I am always going to stick with that plan. I tried to fix this over the phone w normal customer service as well as with an apparent supervisor and in the store yesterday (my last attempt after being talked to like crap and told I'm forced to stay w a plan on a phone I do NOT have a contract with. I have been having customer service issues with you since you suspended my phone service last summer for absolutely no reason when I was paid up for months ahead of time. Worst customer service IMO at this point and definitely the only prepaid phone service that won't allow you to switch plans despite not being a contract phone that states you can do just that on their website. DONE!!! ID GIVE YOU A ZERO IF I COULD!!
I want to add, this store had a note on the door stating they went to the restroom and would be back in 5 minutes. I waited 35 minutes before they actually came back. I see that this store is known for doing this so I want it to be known that it is a repeated issue.
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December 2024 by Yaseen Ghannam
"I had the pleasure of visiting boost mobile recently and I must say, it was a fantastic experience. Mo I call him Dobay the owner, is an exceptional individual who goes above and beyond to provide top-notch service. His expertise and passion for phones are unmatched. Not only does he offer a wide range of products at competitive prices, but his friendly demeanor and willingness to help make the shopping process enjoyable. The store itself is well organized, clean, and inviting. I highly recommend visiting boost mobile for all your phone needs, you won't be disappointed!"
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December 2024 by Theo
Been out here 20 min trying to pay my bill called a free times do better
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May 2024 by Moe
Very friendly staff. Definitely recommend them 100% no matter what they'll always help!
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May 2024 by Cynthia Thenikl
Mohamad was wonderful!! He was very helpful, knowledgeable, and extremely kind! Great family business! Highly recommended!
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May 2024 by Pudden and Tane
I called the Plainfield store at 5 PM today. I let the the phone ring for as long as I could Take it....Long time, and NOBODY picked up in the store. Not real happy!!
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April 2024 by Click Harbor
Great and lovely staff.
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April 2024 by Robert Lothschutz
Staff that really helps people and go beyond
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March 2024 by Annette Mcneil
My favorites.
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March 2024 by Janet Barlow
Great and honest people
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March 2024 by joshua meyle
Bro, I swear to god. These guys are the best. They have been extremely helpful with finding me the best phone that fits my needs. These guys have been super helpful with any questions I've had and also treat me like family. I cannot recommend them enough.
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March 2024 by Mohamed Elm
Great and very respectful people! Id highly recommend them !! Oh btw, been a customer there for years
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February 2024 by Joe Smiyh
Best store in the city hands down!!!
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January 2024 by Tim Tanner
I've been personally dealing with the store for years. Their customer service is more than great. 5 star In my opinion.
