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January 2024 by Regina P.
Boost is being terrible. I am switching carriers and first I needed a transfer code which after being on hold for 2 1/2 hours was told I need to go to a store to get it. Then I needed to get my phone unlocked before I can use the new sim card. I have been trying to get my phone unlocked 4 four days and they keep saying the ticket wasn't submitted so I have been without a phone for a week now. They said they will submit a new ticket. I have talked to supervisors and was promised times. Then this morning Albert the supervisor hung up on me and said there was nothing he can do. They are holding my phone hostage. The phone is mine and paid in full. It needs to be released now please don't use them if you want easy or friendly support. I have been with them on and off for 10 years but will never use them again!!! @boostmobile. P.S. Mint is the carrier I am going to and they have been super helpful and so caring about me being without a phone. So happy I am leaving boost and going to MINT... I would give them a -100 if I could a 1 star is way to good
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September 2023 by Angelia Morgan
Guy behind the counter wAs rude. They never put insurance on my phone like I askewill cheat yd. Time to switch to another phone company. They will cheat you.
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July 2023 by Willie Jarrett
Very thankful for your service! Was training intern, but still was in and out within under an hour! With me and my mother both getting phones!
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July 2023 by William
Very open and honest and giving of intel of what can happen in a shuttle way I meant to give a 5 star
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July 2023 by KE Johnson
Great service and very fast! Went extra mile to make sure I walked out today satisfied!
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June 2023 by Ted Gavinski
Proprietor up-solded big time. Didn't ask me about ACP program phones and plans. Item I'm really sorry about purchasing would be the earbuds: They're the best buds I've tried but they have a defect and he wouldn't repair or replace. Lastly, he sold me a plan for twice the price for my data plan. $57 and the next day Boost mails me a plan for half the price for their Infinity Plan. Not pleased at all.
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February 2023 by Kanedra Smith
He is a amazing person to work with when it comes to having a reliable phone thank you so much Zoe ❤️
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February 2023 by Jeri Wade
Amazing service… very friendly and down to earth with compatible deals ☺️
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February 2023 by Mb E.
Boost Mobile in Standale, Michigan has the worst customer service. They are slow and rude. I tried to tell her my issue and she was unwilling or unable to help me. Perhaps, she needs training? Problems with 'Boost" twice in the last month. The first time it took 3-5 days to get my texts. The second time, today, I lost access to data and phone service. Yes, my bill is paid in full. I would look elsewhere!
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February 2023 by Nabeel G.
Great service, and great positivity. Great deals as well.I've seen slot of boost mobile hut I think I will come get the most.
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September 2022 by Mary G.
After having Boost service for years, I have joined another network with my family for a family plan. I have called Boost 10 days ago asking to have my phone unlocked. I have had to call and be told different things by different people in their customer service department 3 times since the initial phone call. This is my phone that I paid cash for. It was not financed thru Boost. It is mine and I should be able to do what I want with my property. If this is how Boost treats their past customers, why would I ever go back and use their company. I have no problems with the Boost store on Division Ave, I have a problem with their entire company.
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August 2022 by Kevin Bruinsma
lied to me about only having to pay the top plan for one month after buying a refurbished phone. Turns out am stuck with the lie for an undetermined time or need to change companies. Thanks
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March 2022 by Joanne Sanford
Drove all the way here only to be told they were out of Sim cards. Frustrating! But besides that the lady was friendly and when I was here before they were very kind and helpful.
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March 2022 by Katie Harris
By far the worst costumer service I have ever had experienced in my life. His sarcasm and lack of communication was horrible. I switched over to from metro to boost and got the free phone. Galaxy A32 5g. Battery runs out extremely fast and on my second time charging the phone, the back of my phone was hot. Not happy and will be exchanging it. I hope I do not have this same issue again. If I do, I will take my business else where
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March 2022 by TRIPPPLEZ
Hooked me up with a new phone with 5g switch!