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November 2023 by I V
Went in to pull out cash and couldn’t because this location has a limit. There are no people and only one ATM inside. They said I could take out some cash here and go to a chase that has tellers for the rest. Pointless location. Definitely looking to switch to Lake Michigan.
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June 2021 by Kevin McDermed
Absolutely the worst service of any Chase bankBY FAR I WILL NEVER BANK THERE AGAIN
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February 2021 by melissa hodsdon
Absolutely the worst service of any Chase bank.
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August 2020 by Patrcia Clemons
Bought a cellphone from china. It arrived broken. They refused refund. I filed dispute. Chase gave my money back then gave it back to China. I even have all of proof that phone arrived broken and China AliExpress and Cubot denied refund even though their policy states they do it. Did nothing.
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July 2020 by Mitchell Hanson
The people that work here a very nice and greet you and are personable. Small atm hard to drive through. Like the atm inside though when there actually open it lets you do a lot of things
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January 2020 by John Fox
Kind of surprising when you walk into a Chase bank and you can't cash a Chase Bank check. How pathetic
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December 2019 by Alicia Huber
Bank only does digital transactions. Need a debit card or Apple Pay/Google Pay to get cash out. Essentially only an ATM location.
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October 2019 by Jason Ballou
This branch has converted to a "super ATM" in the lobby and no longer has any tellers, at the desk or at a drive-thru. You can really only discuss loans here or do ATM transactions. You can't exchange currency any longer. I had an issue with my account, and had cash on me to resolve it, but my issue could not be addressed because the ATM did not accept my debit card and the bankers were only there to help with the machine or with loans... they didn't have the ability to process my cash at their desk. Very disappointing.
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June 2019 by Enoch Hartung
They got rid of their tellers, literally just have a single “smart†atm in the building. If I wanted an atm I'd go through their tiny drive thru that almost rips off the mirrors. This will be a failed business model I hope.
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March 2019 by Croix Winget
Everyone is so sweet and helpful! This location is never busy, and all the tellers know me by name. Very cozy and a good time every day I’m in:)))
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February 2019 by sea Weed
Everyone is so sweet and helpful! This location is never busy, and all the tellers know me by name. Very cozy and a good time every day I'm in:)))
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December 2018 by Alaina S.
I make change here all the time for my business I walked in asked if I could have Change made, they wanted me to deposit into my own personal account to just change the bills into 1's and 3 rolls of quarters a total of 130$ and they said they would only be able to do 80$?????? Like one that's okay, two they told me I had to give them my account number to make change. MEANWHILE I have gotten change from them MANY times before and the old lady at the counter was doing nothing but hassling me. It's time to join a new bank when they act this pettyâ€
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October 2017 by Abraham Harris
I used to have a bank account here. That was, until they screwed me. Long story short, somebody stole my credit card, and they said they would only refund 3/4 of the money spent. While this normally wouldn't be a big deal, I lost hundreds of dollars. Safe to say, I switched banks.
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June 2017 by Karen Foster
Quick, competent service. Not my usual branch, but location is near a place I stop often. So I've gone there perhaps 5 times for things like check cashing, advice on online banking issue, transferring CD funds etc. Wait was always very short, staff were courteous and my needs were met.
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January 2017 by Grand Rapids E-Liquid
I own a local business across the street and they wouldn't even give me a roll of quarters for a ten dollar bill. The clerk was happy to tell me no with a ugly grin on her face. I left and went to go see the guy who owns the gas station next door who was happy to help me with my bill/change issue. Family fare across the street and McDonald's are always will to give up a roll of quarters for us. What kind of sick bank turns people away for a roll of quarters. I would never bring my business their way. Ever.
