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January 2021 by Shawn Kennedy
SO at the Start I would not wanted a bank account here. But they have changed how they do business. Nice people . Need yr ck cashed open a account. Would recommend to anyone look to put there money away.
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October 2019 by Arturo Pereira
I visited this branch to open a new account. They have a nice building but an awkward layout. At first glance I thought it was just an office building, with many people working in the office. Everybody were busy, but no attention to the customer whatsoever. Then I saw in the back of the building two bank tellers. They had two customers. I decided to wait until the tellers were done to ask them about opening a checking account. Finally the customers left. It seemed like their transaction time was much longer than any other bank I have ever visited. I proceeded to ask them about my interest in opening an account. The teller told me to wait she was busy. I can't believe their customer service. Finally she called me and I asked. She said the person in charge of new accounts was busy on the phone to wait in the lobby. I sat and waited, and waited. I started thinking, and concluded that if that was my experience from the beginning before I had even opened an account; this bank was not going to be a good choice for me. I left. They lost a very good customer. I went to Independent bank on Alpine Avenue instead. They took care of my new account right away. The customer service was excellent. I believe Chemical Bank can learn from them
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May 2019 by Yeah Buddy
Nice newer building. The lobby chairs however aren't accommodating for heavier individuals or those with a larger than average posterior . The side arms on the chairs are very intrusive if you are thick in the mid section ,you're in for an uncomfortable wait. The space for a person with a wider posterior will have an uncomfortable seating situation.
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May 2019 by Pam Graftema
Great staff!! Convenient location. Just off I-96.
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February 2019 by Heather Brand
15 minute wait to deposit 1 check at the drive through. Ridiculous
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August 2018 by Michelle Patterson
I went to this location at 430 on a Friday. I went thru the drive thru. I sat there for 10 minutes before anyone even came to the window. The guy working the window didnt say sorry for the extended wait or anything. He just asked me what I wanted to do and asked how I wanted the cash. No thank you, nothing. Worst service I've ever seen at a bank. I'll go out of my way and visit the location in grandville
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March 2018 by Jim Rouse
Great branch! Angela is ridiculously helpful. Ask her for anything and she will deliver.
