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March 2025 by Katherine R
We went on a weekend and did not realize that the appointments were only for one hour. Nobody can choose a bridal gown in 1 hour. Plan better and try not to go on a weekend. The young sales associate that we had seemed quite overwhelmed and didn't seem to know how to handle our group, which left our bride feeling dismissed and not well taken care of. I recommend with caution.
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March 2025 by M Kizihiza
I have the most horrible experience, i didnt feel like i was treated like a bride, i was rushed and kept reminding me how many minutes i have, was not allow for extra time or offer for somebody else to help me. Instead she informed she has to go to lunch.
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March 2025 by Natasha Anderson
Last year I found my dream dress at this shop and was excited to work with them further. Everyone on staff was helpful enough and highly suggested that I return to this store (I’m from hours away) to get it altered there as their staff had experience with their brands of dresses. They reassured me that even though I was from hours away, it was the best choice I could make for alterations, again because they work with certain dresses all of the time.
I made an appointment two months ago and booked non-refundable hotel rooms to stay in Grand Rapids all to get my dress altered at this specific location because of my confidence in them. A few days ago they called and explained that they double booked themselves for the date/time of my appointment and asked me if I could reschedule. I told them I’m coming from hours away and it wasn’t possible for me. They then proceeded to call me again a second time just to confirm that I was still coming…I still was. I then receive a call today, asking again if my appointment at the specific time still worked for me and they were pushy with trying to get me to reschedule my appointment. I ended up just cancelling my appointment because I’m concerned about them cancelling on me last minute. Be extremely wary of booking important appointments here especially if you’re coming from out of the area.
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March 2025 by Jennifer Simons
Came in with my daughter. Experience was okay. Found several dresses to try on, she found the one and the consultant seemed distracted. She didn’t fluff the dress to get the total effect. Didn’t try to upsell and veils or bras or anything that would go along with buying a dress. Ended up spending $1200 on a dress but then had to spend $60@ on alterations. Alterations were a joke because each arm needed to be taken in but were a different price. I did more for my daughter than these so called consultants. I was the one who clipped the dress for the right look/fitting and was just disappointed with spending so much for very little effort on the consultants part. Would not recommend.
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March 2025 by Alicia Rivera
Workers went above and beyond! Very friendly staff.
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March 2025 by Heather Andresen
Staff was overwhelmed and kind of rude. We didn't have an appointment, and we could try on all the dresses we wanted, unless they were bridal. Then we couldn't.
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February 2025 by Hayley Hawkes
My experience at this David’s Bridal was not the best. I went a few weeks ago to try on dresses for the first time and found myself anxious and overwhelmed. The girl helping me seemed new and had a broken arm. Not her fault, but it made trying on dresses and seeing what I liked impossible. She could not help me zip dresses, clip them, hold dresses, or even help me bag them. Luckily my mom was there to try to help me clip dresses and put them away. The girl helping me also was not around a lot and didn’t help much. At the end of my appointment the alterations lady came and helped me clip some dresses so I could actually see what they looked like. When she helped me the other girl completely disappeared. I am thankful I eventually got help and found a dress I liked. If you are trying on dresses for the first time I don’t recommend going there.
Also after my first alterations appointment the dress I got is still too big and found a couple of small stains. I will be going somewhere else to get it fixed. I called and whoever I talked to sounded irritated that I told her these issues.
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February 2025 by Jacinda Davis
I’ll give them a 1 star due the fact I wasn’t satisfied as the bride that came to this establishment to try on a few dresses with my bridesmaid and we felt completely ignored the whole time we barely assisted they can at the time we just about to leave to ask us if we wanted refreshments and we said no after had already been there for like an hour I felt like they Associate we Had which was Jenna wasn’t comfortable with our party begin we all are black. So yea they had horrible customer service and Support
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February 2025 by Alyx Hanoian
Jenna was great! This was our first dress try on and it was a fantastic experience.
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January 2025 by georgia brevis
Our experience was great. Very nice customer service. Just wish the process of switching dresses to try on was more smooth, overall great experience, lovely dresses!
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January 2025 by Kayla
The stylist I worked with today gave very little suggestions and didn't help at all. I drove two hours to get to a David's bridal store. I wanted to try on 9 dresses and only 2 were in stock in my size. Several dresses were torn and hard to tell how they would actually fit. I left with nothing. 🫤
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January 2025 by Taneshia Crenshaw
I would leave a 0 if I could. I was scheduled on Saturday, January 18th. 6 bridesmaids. The entire store was a MESS as it appeared to be overbooked. I didn't know at the time, but it was the FIRST DAY of the assistant assigned to me. (To her defense. She did her best. Not her fault at all.) When I scheduled the appointment I made it clear that we were all coming from out of town & wanted alterations. When I received a confirmation call on Friday I was even told that I could bring my dress, FROM ANOTHER DESIGNER for alterations. I could tell that our assistant wasn't experienced. She grabbed someone for help. We were then told that we had to make a second appt. for alterations. They were too busy to get our measurements. At that time, I wanted to walk out. One of my ladies drove 2 hrs to get there. Luckily, I already knew the dress that I liked & everyone loved it. I would've went to a different boutique if I had more time. We wanted to leave there with shoes, undergarments & accessories. This store could've made $100+ more per bridesmaids. NOTHING was offered. I'm getting married in 6 months. This was not the experience that I dreamed of. We were the only group of women of color in the store. I truly hope that didn't effect our service. YOU GUYS SUCK!!! I'll never spend another penny with you. I'm going to share the experience on Facebook & with everyone that I know.
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January 2025 by Kylee Tata
This was my first time ever trying a wedding dress on. My mom came with me because she has experience with dress shopping, I'm not super happy with how it went to be honest... The stylist I was given had a broken arm, seemed to be new, granted, neither of those things are her fault but it seemed like she could have been put on front desk or something until her arm was healed, just so that if a client did come in alone she could help with zipping them up. My point is she didn't come into the dressing room and help me, thankfully my mom was there to help me with fully putting the dresses on. I was wearing one (that another stylist pulled) and when I asked her to clip it she said she couldn't and walked away. She also told me she would pull the dresses I picked out in my size or close to my size, (again i've never done this before) she didn't do it once, other stylists were coming and helping me find the dresses I liked in my size while she started talking to other clients. At one point she asked how I felt about one I had just had my mom help me put on, and halfway through telling her what I liked and Didn't like she walked away to talk to her co worker who was with another client and didnt come back for 5-10 minutes. I was really confused and frustrated because now I don't know if I even want to go dress shopping again. Really disappointed and honestly kind of pissed off. I might just order from another store online. Don't go here if it is your first time trying on, find ANYWHERE else or if you do go here. Ask for a different stylist. I can't remember the girls name, If O do i'll Post another review with her name.
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January 2025 by Madysen Ross
They don’t have a stand to stand on with your dress on. They had one person working with two people and had our families sitting right by each other. It was very weird and the hospitality was not the best. Would not recommend.
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January 2025 by Mari Sweet
Honestly it was the worst experience I have had at a bridal shop. I drove 3 hours to get to my appointment just for the lady that was supposed to be helping me to disappear on me for almost the whole time I was there. She was with me long enough to show me the dressing room and then gone. I tried to ask her to show me the veils and all she did was point across the room (full of people) instead of showing me where they were. When I showed her a type of dress I was looking for she said they had “nothing like that” without even looking around. I saw a few dresses like the one I wanted but after she didn’t even want to help me look or even help me while I was trying dresses on so I could see how they’d look why would I want to spend my money there? I decided I’d be going to Petoskey Bridal where they’d treat me right to get my dress. I wanted to look at the flower girl dresses at David’s bridal but I couldn’t find the lady who was “there to help me” anywhere in the store. I ended up finding them myself through the crowd before I could even find her. After looking at the flower girl dresses, I walked around trying to find the girl who was supposed to be helping me so I could tell her I was leaving. We did multiple laps and she was still nowhere to be found.. honestly it was such a waste of a drive just to have a horrible experience I wouldn’t suggest that location to anyone me and my friends were horrified at the sheer lack of customer service especially since it’s when someone is shopping for their big day. Especially since they knew I was coming from that far away
