October 2019 by Alexandra V.
Honestly, if you want synthetic clothing, you should probably just go to H&M like everyone else. On Saturday, I popped into DP just to look around. I had 30 minutes to kill before my yoga class, and I thought, why not? Here is why not: I walked around for like 20 min before I found a pair of faux suede leggings on clearance. I took them to the till to cash out, where the sales associate promptly asked me if I'd tried them on. I told her no, because I was going to yoga, and I wasn't wearing any panties. Then I explicitly asked, "But I can try them on at home, right?" She said, "Yah, you just have two weeks. And it would just be store credit. Most people don't like these, which is why I asked." So I said, "Cool. That's totally fine." I go home, try them on, and just like she'd mentioned, they're super uncomfortable. Meaning they fit, but they had very little stretch in the knee. So sitting, driving, kneeling for prayer, kneeing someone in the crotch, et cetera would be next to impossible. And I do all of those on a daily basis. They had to go back. So then today, I walk into the store, approach the counter, and say, "Hi I'd like to return these." Karen (I don't really know her name, but yes, she was a Karen) at the counter goes, "Oh. We don't do returns." "Oh sorry. I meant store credit," I reply. "Those are final sale. Anything with a red line is final sale." "Oh okay. Well I specifically asked if I could return these, and the girl who was working on Saturday afternoon said I had two weeks." "Yeahhh, well it's final sale. It says so on your receipt." Which is hilarious. On account of I GOT THAT AFTER I BOUGHT THEM. At that point, I realize that this conversation is going nowhere and decide to just eat the $29 and unleash my vitriol on the internet. I turn to leave. "Do you want a bag for those?" she asks. "No. They don't fit," I repeat myself. "Well you can donate them. That's what we're going to do." LIKE SERIOUSLY!?!??! So go on ahead then, and save me the trip. It was honestly just so patronizing and rude. Dear Prudence, if you're reading this, here's what you can do: 1. Apologize on behalf of YOUR employee, who was super kind but seriously misinformed. 2. Refund my purchase. And I think it goes without saying that I'm no longer interested in store credit. I honestly wish I had a pic of me wearing the leggings--just to illustrate how poorly crafted they were. ALAS. Just don't shop there, tho.