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January 2024 by Emily Moore
By far the best haircuts I have had in Grand Rapids area and they have been able to get me in last minute twice! Always happy leaving here
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January 2024 by Kirsti Harrison
Unimpressive, overpriced, and the worst customer service I’ve ever experienced. A group of us planned a spa day for my mom’s birthday. Unfortunately, she got lost driving there and was running 15 minutes late. The massage therapists assigned to us were only concerned about their schedules and not the purpose of our appointment. Shooting me nasty looks and talking down to me as I was holding up their schedule trying to make sure my mom was okay, not stranded on the road with the snow. I tried to explain to them that this appointment was a gift for my mother and this was suppose to be a relaxing experience for all of us. I tried to convey that I understand the situation we put them in by being late and understood that they would need to stop our services at the appropriate allotted time to not interrupt their next client. However this therapist silenced me, and would not listen and continued to minimize me.If you’re looking for a relaxing spa experience, spend your money somewhere else. They do not respect their customer’s lives and treat customer as an inconvenience if the customer disrupt the therapist's precious schedule.To the owners - treat your workers better so that they are not taking out their work frustrations on your dwindling customers.
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November 2023 by Gris Larios
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October 2023 by J Francis
Really appreciated my quick blowout and deep conditioner from Ausi! I was caught in the rain multiple times and they totally restored my hair
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September 2023 by Sarah Guthrie
Anna did an amazing job with the cut and color of my hair. She listened and recommended things and I left feeling beautiful. Definitely going back to her!Samantha at the front desk also did a great job! Their computers were down due to the storm and she had to do a difficult task of scheduling new appointments and collecting payments on her phone. Her attitude put a smile on my face! We’ll done team!
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August 2023 by Amber Bair
Highly recommend booking Dana for a massage. She was so thorough, I felt like I melted away. I feel completely rejuvenated, thank you so much!Services: Foot massages
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July 2023 by Lauren Bosserman
Dana was the best massage I've had in my many trips to Design 1. Great experience and just the right pressure not to mention the heavenly scalp massage! I was shocked to hear she has been with the company so long and what a hidden treasure ! She is my go to for now on!
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July 2023 by Emily Fuller
I've been going to design 1 for the last few years and I usually go to plainfield but this time I went to this location in Cascade. Ive never had a bad experience or a bad cut with anyone. Faith did my hair this last time and she did such an amazing job! I will be returning! ?
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April 2023 by Maria Wiersma
Shawn is amazing. Gives me a great haircut and I enjoy her conversation so much.
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January 2023 by Sarat Khandavalli
I got my wife a manicure and pedicure for her birthday. Front desk lady was extremely rude to her. Never going back.
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October 2022 by Giovanna Smith
I see Madeline T. She is amazing and so talented. She listens and cares and does such wonderful work to my hair. I see her for highlights, lowlights, and hair cuts. 100% recommend.Services: Bang trim
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October 2022 by Smitha Varkey
Roxanne made a trainee do everything on my hair .The trainee was nice at least but she made me sit with my head back in the bowl for so long I got my entire arm tingling and numb .Roxann was so rude and she did the final touches to my hair .I asked her to trim split ends and she roughly yanked and cut my hair short .After all that treatment they charged me an exorbitant price along with collecting tips .I don’t mind paying for good service but when they are rude and don’t do much it doesn’t make sense .I have always had better service in the Plainfield location.Here they really need to work on their customer service skills as well as communicating more .
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October 2022 by Denise Symons
If you are looking for a fabulous massage at Design One on 28th St, ask for Dana. She gave me the best massage I’ve ever had. She is professional as well as pleasant but thorough in her technique. She found and worked my tension filled spots with expertise. I came out of there feeling incredible. Professionally trained, and it shows. Highly recommend.Service: Massage
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August 2022 by Dagny Taggard
Customer service could use some improvement. Specifically, there is no privacy when a client uses a consultation before coloring/haircut. Consultation implies a 1 on 1 experience when client can ask questions and get just 15-30 min personal attention to choose the next hairstyle. In this place, expect to be seated in a loud environment in a tight area, and have any other client who sits just 6 feet away from you to know all about the style questions/choices that are on your radar. I`d say the place provides a decent service, but there is a lack of undivided attention and privacy when it comes to the initial 1 to 1 interaction between a client (during a consultation!) and a stylist. Attention to privacy and comfort of a client would make a trip to this business a more pleasurable experience.Service: Hairstyling
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August 2022 by S K
My daughter and I were scheduled for a pedicure and haircut at the cascade location. We have never been there before as we usually get pedicures done in Kalamazoo.Upon arrival we were not greeted by any of the front desk staff (4 girls standing at the desk just stared at us when we walked in) sooooo akward and honestly intimidating when you have never been to an establishment. That was our first impression which I would have been able to overlook. But our pedicures were not great. They sit you in a big massage chair and have you soak your feet for 15 minutes in the tub and leave the room. The. The pedicure technician comes back and Works on your feet-rub them for 30 seconds each then wrap them in hot towels and leave you again for another 15 minutes come back and rush your toe nail polish- tried drying it by waving flip flops over my toes and literally smeared my bottom coat because she was too impatient to wait for it to dry. She noticed the nail polish on the clear brush and just painted it onto her arm to get the bottom coat color off the brush. Then continued to put too coat on the rest of my not dry nails. And you’re done with 10 minutes to spare. And you leave asking yourself “Did I Seriously pay 65$ for this not including tip? “Yes I did.Off to my haircut which was another awful experience with a hairstylist who was very condescending and also rushed on my hair.I will say Madeline (who did my daughters nails and hair)is so sweet and did an amazing job with my daughters hair and her pedicure. She was very pleasant to be around, which honestly is half the experience.My seven year old daughter actually said to me as we left “I’m so glad I’d didn’t get the girls you had”.Pedicures not worth it but would go back just to have Madeline cut my daughters hair.Services: Haircut
