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November 2023 by Jim B.
Furnished my first house in 1978 largely with furniture from Design Quest in EastTown. Since then I have bought from them to furnish various homes and always found them to support the furniture they sell. Mr Sorensen was always in the store and was very helpful and a real gentleman. Two years ago I bought a Stressless power recliner that had been marked down that I was happy with until the base started to delaminate. I called Design Quest about the issue and they had me take photos and email them. I didn't hear back for weeks and finally checked back in to see why I didn't get a response. Tom Host said that at over $2000 that I paid was a discounted price and sold without warrantee. Funny nobody told me that when they were charging my credit card. With this logic if you buy a new car from a dealer and got a good price on it, it would not be covered by a warrantee? Personally I wouldn't have paid over $2000 for chair that wasn't covered for manufacturer defects. I was told it would cost well over $600 to repair and get this, I needed to prepay before they would order the parts. This is not how Design Quest earned my business, I miss Mr Sorensen!
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August 2023 by Aaron Bennett
Amazing furniture store that we have shopped at for years and years I highly recommend it especially if you are looking for modern furniture.
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May 2023 by Eric Thompson
Went in to look at some Stressless chairs and we had Tom Host as our salesman. This guy was awesome, he knew EVERYTHING about the product inside and out and he make the buying experience so easy and we got exactly what we were looking for. I really appreciate when a store has people that know their stuff, not pushy at all and very very professional. We will be back again soon! Thank you Design Quest and Tom.
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December 2022 by Jim Fleenor
Best furniture store in Grand Rapids. They have unique and QUALITY furniture! Glenn was wonderful to work with he was both kind and honest.
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October 2022 by mike freestone
Best furniture store. Super helpful staff. Quality goods.
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July 2022 by Stephanie Arce
Expensive but you get what you pay for in quality and design. If you can it's worth it to spend a bit more and have furniture you'll love forever!
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May 2022 by Steve Holmi
Made the drive over to Grand Rapids to look at some Stressless Recliners, etc. I had heard of Design Quest but had never been to the store. It was well worth the drive!!!! The store is very nice with high quality furniture professionally displayed. The most impressive part of experience was the service provided by Tom H. He was nothing short of amazing with his helpfulness and product knowledge. I never felt like he was trying to sell me anything per se but rather pointing out all of the things I should be looking for in a recliner in terms of fit, overall comfort, options available including bases, leather, color, power vs non-power, etc. He knew everything you’d ever want to know as far as the Stressless line of furniture go. One of the best sales staff experiences I can remember. I would highly recommend a visit to Design Quest if you are looking for high end quality furniture and exceptional knowledgeable sales staff.
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May 2022 by brian fathera
Great selection of modern style furniture and furnishings for all the rooms of your home. Salespeople were helpful and friendly, not pushy at all. High quality brands such as Herman Miller and Ekornes Stressless can be found here. If you love furniture I would highly recommend visiting Design Quest the next time you are in Grand Rapids.
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April 2022 by Timothy Verity
My wife and I have been purchasing furniture from Design Quest over a four year period. We have furnished our living room, our dining room and my home office with a fabulous X chair. The quality of the materials used in the furniture is always top notch. The staff is never pushy and very patient. We will continue to shop at Design Quest!
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March 2022 by Bob Zomermaand
I want to add up front here that the store responded to the review below. They apologized and assured me that they are going to remind their staff how important it is to make everyone feel good about going to the store.Today was a strange experience. We went to design quest with a particular need in mind. While we were welcomed to the store by a person at the checkout desk, we were then approached by a salesman. What followed was beyond odd. The guy showed us a few items that were the sort of item we wanted to purchase. Then he told us that what we wanted was wrong for the use we had in mind. He then gave us an attitude that told us to leave as soon as possible. My wife became fearful and headed for the door almost at a run.It felt all wrong. Design quest is a high quality merchandiser. And this guy was rude for what reason we do not know. He also threw the other help under the bus by saying that that guy is just here putting in time. He doesn't care about things. Well, we got the message --- I don't care either.
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March 2022 by Nate Elston
They have some nice stuff, but frankly I am surprised they do not lock the door behind you when you enter. Thank goodness for fire codes! The lady at the front desk was nice enough when we arrived but got down right rude and attempted to steer us towards something we are not interested in when we didn't find what we were looking for. Decorating and furniture purchases are a personal decision, our tastes do not have to be yours as well, it is ok, no need to be a bully. The level of discomfort was 10/10, shopper beware. Side note, the plants in the front of the store are over watered and exposed to too cold of conditions.
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January 2022 by Gail Silver
Excellent service from beginning to end. We love our new dresser and are grateful that Design Quest was able to get it to us. Thank you!
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December 2021 by Stephanie Hendershot
Such a great experience! We just moved here and we've been having a difficult time finding furniture that's in stock. However, this was not the case at Design Quest! Tom was our expert designer at Design Quest and he was able to have a sectional and rug delivered same day! Talk about top notch service! We love this place!! Definitely recommend.
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December 2021 by Teresa Nicholson
Great products, excellent customer care. The best delivery experience you’ll ever get. Two hour delivery windows and they come when they say they will (even if you deliver Up North!)
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November 2021 by Brent J. Peterson
Really cool stuff!