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November 2023 by Nick & Kayla Glasgow
Employees are extremely friendly and try to be as helpful as they can. Building seems to be very organized. Found both my packages and brought them out to my veichal for me.
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November 2023 by hanisha desu
Rude service from customer service. My package arrived 6 days back and i was calling everyday to make sure it moves but they kept it on hold for a whole week. At last they gave it to third party delivery and gave me wrong tracking number for the third party delivery. Whenever i cal dhl, the automated line is not accepting the tracking number i give. Such a bad service. I hope this review helps to new customers. I am not gonna use this service and I recommended all my friends to not use this service. Very disappointed and stressed with their service.
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November 2023 by Zoey Chulski
Horrible service. I got a message saying that the driver was 7 stops away then immdietely got a message saying it couldn't be delivered. Called DHL they said the driver was over worked. Told them to put the package on hold so I can pick it up and they said it will be ready at 10. I get there at 10 and they said sorry we just started your going to have to wait till noon. This is after I drove an hour to get to where the office was. Would not recommend DHL. Go with UPS
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November 2023 by Pat Brown
A wonderful young lady named Kim helped me navigate shipping an international pkg. She was extremely professional, knowledgeable and friendly. Fantastic customer service!
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November 2023 by Brandy Brown
Atrocious service! The driver drove right by my house and reported that my address was wrong. It was not.I’ve been on the phone with customer service for days as they continue to promise delivery but hold my package. I can’t get real time information. Tracking is not updated. And I can’t just go pick up my package from their shipping center which seems more reliable than waiting on their delivery.
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November 2023 by Dee mcclatchy
I am beyond frustrated with Dhl express, my tracking has sent msgs that it is out for delivery, then never gets delivered, this has been going on for 5 days now. I paid for express shipping, the package is here at your facility but it continues to be on hold. I have talked to multiple customer service representatives, they all say it will be delivered “ today” each day it goes back to being in “hold” they say there is no way to contact anyone in the facility where my package is.Worst experience ever.
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November 2023 by Archie
Terrible delivery drivers. Package was supposed to be delivered today, the delivery driver went all the way around my house. Insanely terrible organization, he went across the city back and forth 4 times. FedEx and UPS knows how to manage there routes. DHL does NOT
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October 2023 by Chelsea Kaminski
I got notifications that my package would be delivered by the end of the day and that they were only "a few stops away". I could track the delivery driver online and they went right by my house! I got a message that said "Delivery attempt could not be completed". Umm, you were within a mile or two of my house and I was home and waiting for my package! I even took my 2 large dogs inside for the evening in order to avoid any problems. I tried contacting customer service and got some automated response which was less than helpful. I guess I'm just wondering when to expect my package?!I will do everything in my power to NEVER use this delivery service ever again.
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September 2023 by Matt Kallman
Kim and Dennis were awesome helping me get a package just in time. Thanks!!!
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September 2023 by Quintein Coale
I had a package supposed to be delivered yesterday the driver never called me to say that they were looking for my address I just got an update delivery saying they attempted to deliver now I know I was home all day I'm a stay at home mom. I did some shopping for school for the kids and still have not received my package they're giving me a huge problem. I don't understand the run around and DHL is very far from where I live. At this point I'm very sick of their horrible delivery services.
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September 2023 by Snoopy 4 Life
they did a good job .. and took the time to locate my package
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August 2023 by Tyesha Kelly
Customer service is excellent Kim was so helpful and patient made my trip easy. Thank you for a good experience
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July 2023 by Anthony Judd
Absolute worst delivery service available. Watched them drive by and mark a package as undeliverable then claim there's no way they can drop it off at this time. Will be doing everything possible to avoid using them in the future. What a horrible standard of operation.
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June 2023 by Abdulrahiim Browne
Kim and her manager,Dennis, were super helpful and friendly in sending documents overseas. On a second visit many months later, Collin was also very helpful. Great customer service at this location!
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June 2023 by Cathy Wang
Horrible service. I had a package that was supposed to be schedule delivered on last Thursday and it’s been a week and it still hasn’t arrived. I called them everyday, asking about info on when the package would arrive and they would keep responding with that it would arrive today yet it wouldn’t. I still don’t know when my package will arrive.
